BON PERGOLA Reviews 

The staff has kept me aware of the plan to replace my rain sensor.

Eric understood real quick I was in need of a correction and without hesitation shipped me a replacement part asap.

After much research, Bon Pergola was my #1 choice for a Custom Villa Pergola. I was not disappointed. Bon Pergolas is a company with a team that has your best interest at heart. From start to finish, the team was available for questions and provided information in a timely fashion. In my opinion, Bon Pergola provided the best value for the money compared to other options.

Just wanted to say thanks. The team at Bon was amazing with my purchase. The pergola looks amazing in our backyard. The assembly went great.

From the first moment I considered buying their pergola, Bon employees have been courteous, helpful, informative, and very responsive. They helped solve problems and were there for me 24/7. Oh BTW, when you call you get to talk to a real person right away .... no AI fake person.

Looks great...
I had a problem with lighting, and it was resolved the next day.

Great product. Terrible service. Spent @75k on 3 products. All 3 were delayed. 2 were in stock then out of stock. Took 3 weeks to ship something that I quoted 3-5 days

I called needing a replacement part. They were very easy to work with and no push back on warranty item. Part was received timely.

The website says simple to assemble. Not a chance the directions are awful. ( I showed them to several people helping me and all agreed)
They say you can contact them for help but numerous time I sent text and emails with pictures and questions. Nobody ever returned text or email. So I ended up putting louvers in wrong after sending a photo of a couple in asking if correct and no response.
Do not count on the directions nor the company to answer your questions. Spent over $ 15,000 I expected much better help and communication Finally I just gave up on them

Product exceeded our expectations for quality, workmanship, functionality and is very appealing.

Bon Pergola's CS is the finest. as a contractor, it is essential for us to work with a company that supports their product. we had a product issue and after troubleshooting, they sent us the new part which resolved the issue. the Pergola is well constructed and worth the investment.

Enjoyed working with the Irvine team. They were responsive and very accommodating when I visited the warehouse multiple times to view the display models. They helped me load my car with the parts once we decided to move forward. Their team assembled the shed in two hours and we're thrilled with the product.

Great customer service Kimber’s team and super installer team Alex. Quality and excellent products. Wonderful warranty. We love everything about Bon pergola

Bon Pergola replaced my screens when the wind broke them. No problems and no hassles. Great customer service.

Personalized service! Thank you.

All delivered efficiently, timely and without damage or missing components.

Bon Pergola stands out for its solid build, clean modern design, and integrated features like motorized louvers and smart controls that make the space usable in almost any weather.
What really makes the difference, though, is the company itself responsive, supportive, and willing to stick with you through issues and make things right. That combination of quality product and strong customer support is what people remember most.

Such an awesome company! They truly exceeded expectations on the quality of the pergola! Customer service and delivery was a breeze! Highly recommend!

Great service. Beautifully designed. Only issue was glass doors where shipped instructions differ from online instructions. My installer used the packaged instructions which causes the doors and frames to be reversed. That means locking mechanisms are on the outside, not inside the Pergola. We now must rotate the doors and frames 180 degrees. Still love it however!

It was easy to: order, modify, schedule delivery and it came with all the parts. The pergola looks amazing and the lights and louvres work. I had a two handy and knowledgeable people put it together in one day!