Bookaride Reviews 

This bus was just reaching 2 hours late on the Bayshore stop in Ottawa. It was also raining which made it infinitely worse.

The tracker that they used online told me and the rest of the people waiting that the bus was arriving earlier than the update had told us, but when the bus got there, the drivers and staff told us that it was not our bus and that the tracker wasn’t giving us the right information.

On top of being almost two hours late on what should have been just over a 4 hour ride, it turned into 5 or 6. I ended up getting into Toronto just around 3 AM, when I was supposed to be there originally at 11:50 PM, and 2:20 AM with the original 1.5 hour delay (that turned into the two hours late).

I am currently waiting for the same bus to get back to Ottawa (Oct 22) and have just been notified of a 1 hour delay. Unbelievable. Do not bait into the cheaper prices, like everyone has said here, you’re better off using FlixBus, Viarail, megabus - literally anything other than this provider.

The most horrible bus service ever ,apart from the fact that they are cheap there is nothing good about this company. They buses are always late, some drivers are extremely rude. They don’t even have a contact number. I don’t even understand how such company can have a license to operate in Canada.

The bus was one hour late with no apologies or explanation from the driver. The bus stop indicated online was the incorrect stop. The stop was across the street. The bus was not a full sized bus but more like a van. No markings on the van to indicate that it was Book A Ride. Seats cramped and uncomfortable. Will never use their bus service again.

The bus did not show. I was there 15 minutes before the ride was supposed to be there and sat for an extra 20 minutes after it was supposed to leave and the bus didn’t come at all. I tried to call them literally 9 times but no one answered. I emailed them, and they tried to say that the bus was on time, and offered me a voucher for the next time I book with them, which will never happen. This company is a huge scam. Don’t waste your money.

Honestly I take this service sometimes because it’s cheap but it keeps getting worse. It’s always late, the bumpiest/roughest ride possible (motion sick every time). They promise wifi but it never works. You need to be over 4hour late to get compensated anyway. So we’re often 1-3hr late on a 4-5 hour journey. It’s a joke. I would avoid using this service unless money is the main concern because it is cheap. But you get what you pay for

Terrible! Bought a ticket for my daughter ($50) she took an Uber to the bus stop was there 10 minutes early. She waited for the bus almost an hour, no bus ever came and then had to Uber back to school. No messages, no update, no response and no refund A week and a ticket later no follow-up! I do not recommend this service to anyone.

When you book a ride, and get a ticket for a pick up at 7pm, they will not show you the gps location of the bus like they usually do and when you arrive at the stop at 6:30, someone at the gas station will tell you the bus showed up at 6:15pm. And when you ask their customer service, they are no help and tell you no refunds. This bus company is a scam. They don’t show up at the time they say and they won’t refund you when they scam you. Find another way to where you have to be. I drove 45 mins to get to the bus stop early to drop off someone just for the bus to have arrived 45 minutes ahead of schedule. Waste of time.

October 13th, Friday, time 10:15 am.
The bus Ottawa - Toronto was late for 3h 15 min. The condition of the bus was deplorable. At Whitby the bus stopped working at traffic light. I had to take taxi to get in Toronto, this cost me additional $.
I would NEVER recommend this company to anyone.

My first time writing a review. This was just awful. When the bus was already an hour late, they sent an email saying that due to technical difficulties it will be delayed by one more hour. I would be fine with that, stuff happens. However, the bus that they said would arrive as a replacement was ALSO 45 minutes late! In total, I left the station 2 hours and 45 minutes later than I was supposed to. To make matters worse, the quality of the bus itself is also terrible, with the vast majority of seats being dirty and broken.
There is no customer support as well as no recognition of their fault from the company's side.
Please do not use this service, they don't deserve to get anyone's money for such horrendous experience.

I wish I could write zero stars. I was waiting there for 2 hours with 3 others. The bus literally never showed up. No email, no call, no tracking nothing to let us know where the bus is. I was heading to university at 430 and waited till 630 lucky I live somewhat close so I could call someone to take me home but this is absolutely disgusting service. The contact phone number they gave to us doesn’t even work.

If i could give 0 stars, i would. I'm the girl who got stuck in Kanata for 7 hours from the previous review. I was told my bus had been cancelled and that the replacement bus would not be going to my stop, but that another bus would come in 30 minutes, nope. I ended up having to purchase a ticket to the next bus because customer service wasn't running? They also caused me to miss half my shift.

I took a bus today October 10 from ottawa to Toronto but it was so bad and the driver is fighting with someone at scarborogh and saying that i am not gonna move forward. We were almost 45 minutes late before it started amd now he is saying that this bus is not going anywhere. People might havd some important tasks to do but this behaviour is awful. We were supposed to be at Toronto union station at 2:45 but it’s almost 3:45 now but we are still stucked at scarborogh. Worst ride rver👎

no contact number bus late and my luggage lost

The worst service you can imagine:
1. Pickup time was 7 am but the bus arrived at 8 am. We were all standing in cold for 1 hour.
2. The driver was constantly on his phone
3. Seats doesn’t have seat belt
4. Bus stops at 10 different locations to pick up more people
5. The drop off location in Ottawa was not clear. Just “Kanata” without any clarification and the driver was not answering clearly

My friend was planning on coming down to Peterborough from kanata. She never got an email or anything and after talking to the bus driver realized her bus was cancelled. He said there would be another one but nope she’s just stranded in Kanata now. Customer service doesn’t run on Tuesdays(today. Why the heck would customer service not run on Tuesdays. Easily the most unprofessional bus service ever.

I would give it zero stars if that were possible. We booked a 2:00pm pick up at Whitby GO, which never showed. At 3:30 another BookARide Bus showed that was thankfully going to the same drop off and had room for the 20 or so stranded passengers. The company also advertises Wifi, which there was none. We relied on that to get work done while travelling between Toronto and Ottawa. There is no phone # listed to call and speak to anyone, the locate a bus feature does not work.
Very poor service!

The operator changed the buses and sent the email at 5:59PM for a bus departing at 6:00PM. Dont know how bookaride expects to see emails whilst travelling with luggage.

10 minutes before the departure time, BookARide sent an email and text saying the bus would be delayed 2 hours. The bus then had no functioning AC, a toilet that was full up to the brim (literally) and it was full of garbage left over from the previous ride.
Go with Megabus, you get what you pay for with intercity busses now clearly.

How do I tip the driver for the travel? I forgot to tip before I left the bus.

Me and My Mom took the book a ride to and from Toronto and it was overall good experience. On the first bus we went on to get to Toronto from Ottawa we got a older guy that seemed nice but he did some things that me and My Mom didn’t like, for example: he would look at his phone while driving, talking very loudly with another person on the phone, he wasn’t wearing his seatbelt, and lastly he was driving over the white line once and it made a big noise. But on the second bus to Ottawa from Toronto was much better, the driver arrived really early, he helped us put our suitcases away, he made sure everyone was on the bus before he left stops, he even let us get off at Kingston to get Harvey’s, and lastly he let someone use his phone charger and I thought that was so sweet.