Booker Cash & Carry Reviews 

Absolutely terrible experience at Booker Edinburgh Sighthill.
I scanned a product by the box, and they tried to charge me per individual item — a difference of about 30 pence per unit. When I pointed it out, they acted like I was the problem. The staff were dismissive and the manager was unbelievably unprofessional — rude, arrogant, and clearly not interested in helping customers.
I’ve never seen such poor customer service. It felt like they were trying to rip me off over something so small, and instead of fixing it, they doubled down. I won’t be going back. Avoid this place.

All meat is now Halal.. how terrible.. to kill all the animals in such a barbaric way just to cater for the minority. Well I'll never be buying your meat again and I hope we all rise up and boycott the place.

Good delivery prices but not the service and collection

Constantly having to phone every week regarding delivery times. Lied to by every department, had to call them 5 times today to be told something completely different each time, which is extremely stressful when having to do this whilst trying to run a business. I wouldn't recommend them at all, terrible customer service.

Ripped off by Booker this morning at their York branch. Returned home to discover that they charged me £16.49 plus VAT for a box of 200 Yorkshire tea bags. Tesco who own this outfit charge £5.49 for a box of 210 Yorkshire Tea Bags. The moral of the story is check very carefully the price of everything you buy at Booker Cash and Carry as everything is not all its seems!

We used to be with Booker North Weald and their service was faultless since the company moved us to Booker Rayleigh, supposedly to make it more convenient for us, the service has been abysmal, deliveries constantly cancelled due to one made up reason of another, items missing that are actually in stock when i am forced to drive to North Weald to collect, I just email andrew.yaxley at bookergroup.com the CEO to see if he can do anything about the levels of service we receive

Waiting nearly an hour to get through checkouts in Brighton Bookers today. Plenty of staff on floor but not on checkouts.

Having a Booker lorry parked outside our childrens bedroom all night, while its faulty air con unit vibrates the windows isnt cool. White Lorry KP19 NPF, actualy I am going to see if I can disable the air con unit.

Thank you for your removal of me from the on trade club and basically putting more pressure on smaller pubs like myself struggling to make a profit harder than it already is.
If you can make products cheaper for the larger more national public houses who have a greater high street turnover and able to justify £500 weekly spend then once again the richer pubs get richer and the small local ones like myself struggle to make a living. A pound here and there may not sound a lot to you with your national profits, but to me it makes a difference. There should be no difference if we all get privileged pricing then I feel that’s fair but penalising smaller local pubs like myself feels unjust, I can’t justify top dollar pricing as the high street can when they have footfall and passing trade, whereas I don’t and have to work my socks off independently to keep a local trade. All or none should be the rationale for discounting goods
Thanks for another nail in the coffin of another local pub

Cheers Matt

The New Drum
Local free house
Tonbridge

I took back some meat and, without hesitation, I got a full apology and refund. Well done to the Manager of Booker Byfleet.

Worst company in the wholesale industry.
Poor management in Luton
And Hatfield.

Luton poor conditions rats 🐀 everywhere and still they open

Racism from managers and poor customer service and support.

They should be shut down
The staff are poorly treated as are customers.

Health and safety have been contacted.
Management names have been reported.

How do bookers justify the price hikes they have put on almost all the products this place has to be one of the most expensive places to shop these are definatly inflated prices how can they call them selves wholesale when it's much cheaper to shop at your local supermarket greedy head office setting the prices and taking the xxxx it's time it stopped !

As a coventry bookers customer I can only recommend the bookers staff , always go above and beyond for me , if I need help they assist promptly , butchery dept are always willing to help on all products , also advising me on new products coming in , Great team , always helpful and always trying to get me to buy more ( new products , not sure that’s a good thing for me ) my only complaint is with promotions which is out of Coventry branch’s hands and is a problem at head office , don’t advertise free stock if it’s not available
Eg free pies with the buffet range if it’s not available so far I’m owed 12 boxes , better still give a cash alternative ,and reduce the price of the pies ( the stuff your taking of sale , give us deals on the products we use , trust me we would buy more and pass the deals on to our customers , Bookers Coventry thankyou so much for the friendliest and most helpful staff and management for being approachable and listening , a great team , xxx

Absolutely terrible service from Bookers Cash & Carry UK. For over 5 years, we’ve made it crystal clear that deliveries must be between 11 am and 12 pm. Instead, they consistently turn up during our busiest hours after 1 pm, causing chaos. We’ve had to keep extra staff waiting around just to take deliveries whenever they decide to show up.

We’ve raised this issue countless times and keep getting the same excuse, “sometimes it’s 1 pm, mostly after 11 am”, yet they keep doing the exact opposite. At this point, I’m starting to believe they’re doing it deliberately.

We spend a huge amount with them every week, and this is how we’re treated? Absolutely useless. Enough is enough! Time to look for another supplier!!!

10/10 for Steve and the Butchery Team at Booker Acton

Steve is incredibly helpful, knowledgeable, and genuinely supportive. He’s taken the time to guide us through different meats, cuts, and what works best for our menu, his advice has been invaluable.

What really stands out is how much he cares. He’s not just doing a job, he’s invested in seeing your business succeed. Every visit, we leave better informed and more confident, thanks to his wise words and expert knowledge.

I think I may have missed the official vote for Steve and his team, but if I could, I’d give them more than 10 out of 10. Absolute credit to Booker. From the Our Power Hub team.

Absolutely disappointing experience with Booker. Our account was deleted simply because we didn’t make a purchase for a month — no warning, no notice. That’s not just poor service, it’s absurd.

The entire customer experience is close to zero. It’s ironic how once you realise that everything you can get at Booker is also available at Nisbets (often for the same or even better price), you start to question why you ever bothered.

Congratulations, Booker — if this is how you treat your customers, you're well on your way to losing many more of them.

They run a rebate scam but don't pay up, they owe me over £300 but won't pay what is due,local branch very helpful but head office are either lazy, incompetent, indifferent or just downright dishonest

One of our managers visited the Chichester store today and couldnt log in. Girl behind the desk said the card hadnt been used for two years and was now deleted and refused to return it. Very strange as we used it two weeks ago. I phoned the branch and asked to speak to the manager and the lady who gave her name as Lisa point blank refused! What on earth is going on? I have been a customer for 30 years!! Unbelivable. My advice is go elsewhere

Leeds Booker which was previously Makro has always had a bad reputation for it's bad management, they are many Managers in the store and because they have that position name, they feel like it's acceptable to boss you around, belittle and bully you. I expressed that I had never felt welcomed in the workplace and that I didn't like how they treat me and other staff members, their reply was "You're acting like a child" and "If we are so terrible then don't work for us then" This is terrible Management as it's part of their job to help and support staff. They really don't care, everyone looks stressed and miserable most of the time and that's why many other staff members have left and they hire anyone straight away. It was sad to encounter staff members on their last shift at work from being loyal to the company for over 35 years and heading to retirement not have anything to thank or celebrate their achievements on working there for so many years.
Disappointing and wished I never wasted my time working there.

At this point the entire system at bookers needs to be reviewed. Seems like all the brown people get fully scanned but all others gain the benefit of the doubt. Either you scan everyone or you don’t but the legal ramifications of this system are psychologically far reaching. I’ve been subject to full scans and the removal of the scanning device without a reason. The scanning device was returned and no explanation provided as to why it was removed. The staff are as embarrassed about the situation and really have no way to rectify it. Yes the scanner is a privilege but for who?