BOOKS etc. Reviews 

The product was two days late but when it came, it was in perfect condition and well wrapped up.

Excellent price; book ordered on Monday, arrived on Friday (by Yodel), nicely packaged; brand new, as described.

Recently ordered two books from Books Etc through Ebay totalling just under £35. The books were posted but were delivered somewhere other than my home address (photo supplied of parcels outside someone else's door), I supplied a photo of my front door and pointed out the error. I was completely ignored and neither Books Etc nor Ebay will supply me a refund. I've basically been ripped off. My advice is DO NOT order anything from Books Etc unless you're willing to risk having your item delivered to the wrong address and not getting any help from the seller. Whatever courier they use is sloppy and Books Etc themselves appear to be more interested in grabbing my money than trying to sort out the issue. I spend hundreds of pounds per annum on books but will never buy from these people again.

Absolutely appalling.

The quality of the books I purchased from this store exceeded my expectations. From the sturdy covers to the crisp pages, each book was a delight to hold and read. A true bibliophile's delight!

I placed an order that said it would dispatch within a few days. 2 weeks later having heard nothing, my order status was listed as "pending" and the item as unavailable. So I contacted them asking if they can't fulfill the order to just refund it. They replied that it should have been delivered and at this point gave me a tracking code. I said how I do not have the package. Why wasn't I updated when it dispatched? Why wasn't I given the tracking code at the start? Why was there no notification of a delivery? The complete lack of communication from Books Etc was the reason for the package having been lost. The ignorant reply from the woman ignored all my complaints and questions, she just included a photo of the package next to a plant pot from over a week ago and said, "Hope this helps." No, it doesn't. The package failed to rematerialise from your completely unhelpful response. It would never have been lost had you told me at any point throughout the order process any kind of order updates, especially the tracking number. Her photo also included a screenshot stating, "handed to resident". Do I look like a random plant pot? Terrible website order status, no communication or updates, ignorant totally useless online staff and I lost over £100 because of their complete failure. DO NOT USE BOOKS ETC!! The woman I had to deal with had either been told to completely ignore everything a customer says and use as few sentences as possible or she's just totally ignorant and useless at her job.

Ordered a relatively high value book on 13th June as a birthday present for 24th. Clearly stated in stock and delivery in 3-5 days. It also stated that I would be kept up to date and informed about despatch. When we hit 5 days I sent an email to ask for an update, this has been ignored. I am now left with no book and no way of communicating with this third rate company.

I guess one day I will receive some sort of rubbish update to tell me they had a system error and never had the book. Utter rubbish. Should not be allowed to trade like this. Definitely won't use again and will go back to the old faithful alternative. AVOID.

An awful first impression, I will not use again.

I ordered a book 2 weeks ago, a few in stock at the time but now there is none and doubled the price - I can't get it anywhere and they never despatched. They sold stock they didn't have or likely sold it on a different site for higher.

Emailed and they said:

"After looking into this for you I have found that we have had an unexpected problem in our warehouse with this item and have been awaiting further supplies. Unfortunately, our supplier has been unable to give us an availability date. As a result, we have had to cancel your order."

Thanks for nothing.

Nice selection of books at reasonable prices. Came well packaged. Will most likely use them again.

Always get my books from there .
Found them very helpful if i did have a query over dispatch & books are packaged so well unlike other on line retailers

As always I can rely on Books etc to have the books I want that can’t be found - at a good price - elsewhere.

Good service, delivery in good time and well packed.

I can now go round Munich without getting lost.

Cheap price and fast delivery. Topseller!

Consistently the cheapest deals on books.
Excellent communication, I needed to cancel a duplicate order and it was done quickly and efficiently.
Perhaps take a little longer to deliver than Amazon and some of the other large booksellers but always arrived within a reasonable time and well packaged.

Best place to buy my Omni books!!!!!

I have been buying my books from Books etc for many years now and I have to say that Jack and the rest of the guys have made it a pleasure to deal with. Always helpful and available to answer any quires.
Along with the great staff, Books etc offer free shipping, very competitive prices and are always the first to receive stock of newly released books.
My humble opinion,
Best place to buy your books from. Thank you guys for all your help. Andy.

I ordered from Books etc as an alternative to Amazon, but I don't think I'll buy from them again. The service wasn't "bad" but they're missing the basics of an online retailer.

I didn't get an order confirmation email or dispatch email and the order still shows as pending on their website as I sit here with the book next to me.

I've checked my email address is correct and checked my spam folders.

The positives were that the book arrived undamaged within the estimated timescale.

I ordered a book from the Netherlands.
Delivery was prompt and well packed.

Returned Books, seller has had them for over week now but still has not refunded me

Big box set. Well packed. No damage. Timely delivery. Good pricing. Support staff were helpful. Can't fault it at all

Competitive pricing. Timely delivery. Very Pleased with the service