Thank you for your feedback we genuinely appreciate you taking the time to share your experience.
We would like to clarify a few important points regarding Omega V3. The bot operates based on predefined risk modes (Low, Medium, High), each with strict internal drawdown controls. For example, the Medium risk mode is designed to operate within approximately 2% exposure parameters per cycle, and it does not exceed its configured risk management framework. Short-term fluctuations can occur depending on live market conditions, spreads, and broker execution, which may sometimes be perceived as unexpected entries, but these are part of the algorithm’s adaptive strategy rather than errors.
Regarding performance verification, Omega V3 is actively used across multiple live environments, and results can vary depending on broker conditions, account size, symbol selection, and risk configuration. We are continuously working on expanding publicly shareable performance data to provide additional transparency.
We also want to clarify that our refund policy exists primarily to protect against abuse, such as unauthorized copying or misuse of the software, which is standard practice for digital trading products. However, we do review cases individually and remain committed to fair and reasonable support for our clients.
We appreciate your comments about our support team, and we remain available to assist with optimization, including symbol selection and configuration adjustments to ensure the bot operates in the most suitable conditions for your account.
Your feedback is valuable to us, and we will continue improving both the product and the overall client experience.
Kind regards,
Omega Team