BotPenguin Reviews 39

Great experience, chatbots these days are quite essential for 1st level of communication for people visiting websites, etc., and I am glad BotPenguin made sure that this communication goes well in a structured way.

One of the best onboarding processes we've experienced in a while, quick responses and to the point communication. We just want to say thanks to the support team as well so far we haven't had a single hickup.

I am impressed with the customer support that BotPenguin is providing and my work on this process is handled very effectively and with much care. all my quaries were addressed and explained which was indeed a opportunity and learning aswell.

Thank you to the team and the support you provide. looking forward to continuing working with you.

Bot penguin es excelente como chatbot + agente AI por su integración con ChatGPT. Uso BotPenguin para servicio a clientes y ventas al mismo tiempo.

Great experience, loved the customer centric behaviour

They have an amazing support team who are quick and very helpful!

A big thanks to Aditya Bhat from the Botpengin team for his support. We faced a critical API-related issue that affects our workflow. He provided a workable solution and walked with us throughout the transition process, and ensured everything worked well. Really satisfied with his support & guidance!

Highly recommended!

Functionality of the platform is great, plus their willingness to take up custom development requests is also a great sign of customer obsession!

The team is good, and i am able to integrate it quite easily 😀

This system facilitates efficient database and query management, enabling streamlined delivery of information to users via our chatbot. Furthermore, our customer service is exceptional.

Actually the support was very kind and helpful

If you're a 'no-code' builder like me this is definitely worth taking a look. It has a relatively easy user interface and only took a few days to build an agent for a fairly complex business process. Customer Support are great and helped me get it over the line, to the point where it performed well in user testing. However, I ultimately ended up going somewhere else because I didn't have confidence in the technical design and how the agent was gobbling through my ChatGPT token limit. It wasn't sustainable or scalable and their dev team don't seem to get it.

Happy to collaborate with best WhatsApp Bot service provider. Support is awesome and onboarding process is simple.

Special thanks to Naman for his continuous support. Thank you BotPenguin.

Wow, really wow… After searching for half a day for a good AI chatbot that offers decent features at a reasonable price, I finally found one. I’m still testing it for now, but BotPenguin seems to have the best offer and the best solution. I will definitely get the King plan to generate more leads. Huge respect for supporting even small businesses by giving them such a great level of automation.

I’ve had the absolute best experience working with the BotPenguin team. They are always available, incredibly responsive, and their support is second to none. Feedback is always timely, and they go above and beyond to ensure every query or request is addressed quickly and professionally.

Their development team is outstanding — knowledgeable, innovative, and always willing to help. Before choosing BotPenguin, I did extensive research and felt confident moving forward with them, and I can honestly say I’m extremely happy I did. Their technology continues to evolve, and it really feels like we’re always ahead of the curve because of it.

Of course, like any platform, there are a few features that could be enhanced, but that’s by no means a deal breaker. The overall experience and the results we’ve achieved far outweigh any small limitations.

Recently, they helped us implement a custom WhatsApp bot that has just gone live, and we’re excited to put it to the test. If it performs as well in production as it did in the testing environment, it’s going to be a huge success.

I’m one very happy customer and would highly recommend BotPenguin to anyone looking for reliable, forward-thinking chatbot solutions backed by an exceptional team.

I have had an amazing experience with the team and love how they have helped me out with everything .

It was nice their team tries best to solve the query of the customers as soon as possible. Recommend everyone to try Botpenguin.

Implementing BotPenguin's chatbot had a direct, positive impact on our business. Our customer started using immediately after implementation, 24/7 working.
What surprised me and my team most was how easy it was to get a truly intelligent agent up and running. It perfectly handles our customers queries, from guiding customers to their perfect fragrance to answering complex support queries. An essential tool for any modern e-commerce brand. Fantastic service for a reasonable price!!!!