Had my chair only for a few months. Gas lift mechanism is shot. My chair now randomly starts to slowly sink when I'm at my computer. I've had people laughing at me in video calls as they watch me sl... Toon meer
Bedrijf heeft geantwoord
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Dealing with this chair has been an on-going struggle. First, the leavers were faulty and did not work. Numerous videos sent back and forth. Then sent new leavers, so the chair finally went down. Howe... Toon meer
Bedrijf heeft geantwoord
I have purchased the ergonomic chair and the Master chair from Boulies and both chairs are well built and sturdy. I did have some issues with EP460 and its gas lift but this has been resolved. Th... Toon meer
Bedrijf heeft geantwoord
I initially was unhappy with my experience when I wanted to return a chair due to the courier. Boullies and the agent (Emma) I spoke to resolved my issue and was always in contact. They have fixed any... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Boulies, your choice chair firm that specialises in gaming and office chairs. With a wide array of models, our aim is to deliver the quintessential seating experience for all our valued customers.
Contactgegevens
Unit 39 St Olavs Court Business Center, Lower Road, SE16 2XB, London, Verenigd Koninkrijk
- support@boulies.com
- boulies.co.uk
3,5
Gemiddeld
186 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Terrible Quality
Terrible Quality, my chair has broken in tow places.
The frame inside the back rest has snapped due to terrible welds and the base part connecting to the gas cylinder has broken also due to welds that look like they've been done by a blind child.
wish i has just got a secret labs.
21 oktober 2023
Review zonder uitnodiging
Antwoord van Boulies
We're sorry to hear about the issues that you were experiencing with your chair. We understand that our support team is currently assisting with your case. Our support team sent you email but has not received your order number or the delivery address used when purchasing the order. We need to confirm the chair model and order number to activate the warranty then send you the replacement for free.
We sent you a request to confirm the model of your chair again and we hope to hear back from you. Our support team will confirm the chair model based on your reply in order to send you replacement parts to solve your problem.
We hope this helps to clarify and your kind efforts to provide our team with the order info will be much appreciated. If you have any other questions, do let our team know.
Bought chair
Bought chair - wish I’d checked these reviews first. Chair is not great and contacted them via email as no phone number (quelle surprise) and as yet they still haven’t bothered to reply and just getting automated email. I don’t know how these companies get away with it..
20 oktober 2023
Review zonder uitnodiging
Antwoord van Boulies
Thank you for providing us with your information and we are sorry to hear about your experience. We have located your ticket, and our support team sent you a reply email that day, but due to system reasons, it was not sent successfully at that time. We are sorry for this issue, and we have arranged testing by our IT department to avoid this issue in the future. Usually, our support team will respond to every customer within 24 hours.
We also remind our support team to pay more attention to whether each email is successfully sent, and we fully understand the importance of prompt response in this situation.
All in all, we truly appreciate the kind patience you have provided us with thus far. Please be assured that our support team will do their best to assist and resolve your case for you as swiftly as possible.
Easy to assemble
Assembling the chair was quite easy. But some plastics comes damaged, so I contacted their support for replacing. They were firendly and arranged the replacement quickly. Thank you.
27 september 2023
Avoid
The chair arrived and overall the quality seemed lower than I was expecting, but I chose to keep it as it was comfortable enough. After a month, one of the legs on my chair base snapped due to poor welding.
Boulies sent out a replacement base. It arrived completely scratched up and dented from not being packaged properly. I was also unable to actually replace the base as it's impossible to remove the gas lift without a tool.
At this point, I just want a refund and instead they are trying to bung me off with a lesser deal. I've been offered £15 back, £50 back, a new wheel base, a whole new chair base (which wouldn't even ship until a month later). I'm legally entitled to a refund as their attempt to replace/repair has failed within 6 months from purchasing and they won't let me have one. Avoid.
10 oktober 2023
Review zonder uitnodiging
Antwoord van Boulies
Hello, we acknowledge your dissatisfaction with the initial quality of the product and the complications you encountered with the replacement parts. We assure you that offering a new seat base at no extra cost was intended as a genuine attempt to rectify the situation swiftly, given the challenges you faced with the gas lift tool. It's important to clarify that we currently have the necessary stock and the new seat base would require only 2-3 days for delivery, not a month. However, we respect your decision to opt for a refund instead.
Regarding the refund process, we apologize if there was any misunderstanding. Our records indicate that our support team initiated your refund request on 10th October, contingent upon the return of the original chair. We intended to make this process as hassle-free as possible by offering a free collection service. We are currently awaiting the photographs of the packaged product and your preferred collection time, which are customary steps to ensure the product is adequately prepared for safe transport back to our warehouse.
We kindly ask you to check your email for our previous communications regarding the refund process and provide the necessary information so we can proceed. Your satisfaction is important to us, and we are committed to completing this process to your preference as swiftly as possible.
We apologize again for any inconvenience you've experienced, and we're here to support you through the next steps of the process.
2 broken chairs
I bought a chair on the 11th of September. I am still yet to use it. The first chair arrived broken, after emails back and forth with them wanting to send out a replacement part (which I didn't want to replace and shouldn't have to do) they finally agreed to send out a whole replacement. The replacement finally arrives and that too arrives broken however with what seemed like a much easier part to replace which I am happy to replace. I have been battling to get this part sent out, despite sending very clear photos of what is wrong. For the price you pay for a chair, you'd expect higher quality parts and much better packaging.
Once I have received a replacement for the broken part and can actually use the chair, I will update this review. But until then, avoid this company as if something goes wrong, you're on your own kid.
11 september 2023
Review zonder uitnodiging
Antwoord van Boulies
We sincerely apologize for the inconvenience you have faced. We understand the frustration and disappointment that comes with receiving a damaged product.
Our products are quite heavy and large, requiring special tools for couriers to move and handle them. Unfortunately, despite our best efforts, some packages do get damaged during shipment due to circumstances beyond our control. We acknowledge the complexities involved in transporting products of this nature, and while we constantly strive to ensure a safe delivery, occasional hiccups do occur. And sorry again for all the inconvenience caused.
Best Customer Service
The agent is on the issue you have quickly and do evertying they can to get you taken care of. It was the best customer service i've experienced.
9 augustus 2023
Amazing Customer Service
Amazing customer service, with an issue with my chair the support agent sent me the whole seat base to resolve it immediately. Smartest buying decision I ever made.
16 augustus 2023
Great Experience and Aftercare
Contacted them via a contact page just to see if I could get a replacement hydraulics for my chair. They asked for some questions for the chair issues then 3 days later, the replacement has arrived and i can sit in comfort again. Best chair I've ever used.
18 juli 2023
Amazing Service
I was concerned initially due to they don't have the showrooms for trying. I was hunting for a quality but reasonable price chair and found boulies. I contacted the support team for the chair information and hope they can give me some advices for choosing a chair. They're really helpful and knowlegable, resolving my concerns, and help me choose the exact chair I want. Thanks again for the fine customer service.
20 augustus 2023
Does what a gaming chair should do
Went for a Boulies since SecretLab is so expensive and after ordering it I looked at the Trustpilot reviews and honestly got really scared.
BUT, the chair arrived (with some delay, but that was Yodel's fault, not Boulies). All parts were intact. Nothing was damaged. It has withstood 4 days of intense gaming so far and seems fine. Because of the bad reviews I am a little worried, and will edit this if the chair breaks within the next few months but honestly; only 2 minor personal complaints:
1) please don't put your screw straight into the fabric Boulies. The chance of accidental tears is so high!
2) I personally do think the sitting area/cushion could have been just a tad bit wider and longer. Maybe by a centimetre. But that is entirely personal preference.
I'm small (159cm) and sit cross legged a lot.
Customer services is clearly outsourced, but most companies have that at the moment and when I queried the delivery time they did get back to me very quickly.
12 september 2023
Review zonder uitnodiging
Well Packaged
All the delivery was super fast. The chair is delivered in two days of ordering. Easy to assemble. Well packaged.
7 augustus 2023
Good Service 10/10
I ordered the wrong chair from the agent by mistake. And they help me exchange the correct chair with free of charge even the wrong chair has been delivered to my place. Good service 10/10
22 juli 2023
Absolutely horrendous customer service
Absolutely horrendous customer service. I purchased a Boulies chair and although the quality was good, the chair itself was not for me so I wanted to return it for a refund. Initially contact was good, they were offering me alternative options, however once I decided on a refund the communication completely stopped. Despite following all the steps they asked me to do (e.g fully dismantle chair and send photos) and sending many chasing emails they are now completely ignoring me. Completely unacceptable!
21 augustus 2023
Review zonder uitnodiging
Antwoord van Boulies
We're truly sorry to hear about your recent experience with our customer service. Unfortunately, it appears that your emails were mistakenly directed to our spam folder, which prevented us from responding promptly. We sincerely apologise for this oversight and the frustration it has caused.
I understand that you have undertaken all the necessary steps for a refund, including dismantling the chair and providing us with photos as requested. It is regrettable that we failed to reciprocate your efforts with the requisite urgency and responsibility.
Please be assured that we are taking this matter very seriously and have arranged for the collection of the chair.
Thank you for bringing this to our attention, and we are very sorry for the inconvenience and distress caused. We are committed to resolving this swiftly to ensure your satisfaction.
Qiuck to Help
I have a fault with my chair after three months. I contacted boulies via the website chat. They identified my issue promptly and send me the intstructions for the replacement. The replacement comes within 3 days all sorted. Very happy customer!!
27 juli 2023
Highly Recommended
I've had my boulies chair for over 2 years now. It's very comfortable and the rocking function is my favourite. Some of the plastics on the chair separately as my dog. I contacted Boulies support team for the replacement. They help send the replacement soon. Great Company and great customer support service.
25 juli 2023
Have recently purchased 3 chairs for my…
Have recently purchased 3 chairs for my business and had intended on buying up to 15 more for other office staff, however one chair has come with a faulty arm rest that doesn’t stay in place and is lose with no means to fix it as a customer as it seems internal to the part, have wrote to the company without any response whatsoever ever, will not change my review until such time as this has been remedied
4 september 2023
Review zonder uitnodiging
Antwoord van Boulies
Hello,
We're really sorry to hear that you're experiencing this issue. We wanted to let you know that we received your email on the 5th of September and responded promptly the following morning on the 6th of September. Unfortunately, it seems we haven't yet received a reply from you.
We are eager to assist you and resolve this matter; we're just awaiting your response to proceed. Please could you check your spam folder, as sometimes emails can inadvertently end up there?
Rest assured, our support team is on standby to support you through this.
Good chairs
I've had 2 Boulies chairs now. The first lasted around 4 years & just purchased a new upgrade.
I personally haven't had any issues with Boulies & feel the quality of the product is very good. My first chair last over 4 years & had no faults with it.
New chair arrived, well packaged, within a few days of ordering.
1 september 2023
Review zonder uitnodiging
took my money 2 weeks ago and I have…
took my money 2 weeks ago and I have just had my first communication and still no idea when I will receive the chair, I was told that I would get a delivery by the 28th from the messages on their website, why do they call themselves Boulies Uk when they are not in the uk, I would avoid these guys, wish id read the other reviews before ordering - the below reply below is a lie - my messages were ignored - then I was promised a next day delivery - I am too tired with them to detail all their lies - just avoid these guys - my order is now cancelled and AMEX is dealing with them
31 augustus 2023
Review zonder uitnodiging
Antwoord van Boulies
Hello, sorry for the shipment delays. Just to clarify, the order you kindly placed on 24th August 2023 was a pre-order, and as per our website, the anticipated dispatch date was set for 29th August 2023.
The stock is back to our warehouse which is located in the Pebmarsh on the 28th of August, promptly sending the dispatch request the very same day. While the shipment was arranged for the 29th, due to the increased volume of orders following the bank holiday weekend, there were some delays. Typically, DPD would collect the parcel on the same day; however, owing to thousands of orders need to proceed one day, only one truck was available to pick up parcels. This causes some delays in a pick-up process.
We genuinely understand the concerns such delays can cause and deeply regret any inconvenience this might have brought you. Please be assured, we are actively looking into refining our shipping methods and urging our warehouse team to enhance their efficiency.
Refund required 24 Emails over a month
Refund required 24 Emails over a month
I bought the EP200 chair which looked reasonable online but I later understood Boulies uses fake reviews, the real feedback can be found here.
Although the customer service is polite, it can take days to get an answer and it's ultimately meaningless. The product itself looks ok but is notably uncomfortable. The back support pokes into your lower back, regardless of settings, and there's another piece that pokes into the back of your legs. It's uncomfortable in less than an hour of sitting. The tilt is too far bar, and the chair issues loud mechanical pops whenever you make small movements. I'm 6", 90kg, nothing unusual.
Although I was told returning the product would not be a problem, I was asked to disassemble the base, ie remove the gas lift from the tilt mechanism. This is an impossible task without specialised tools including a rubber mallet.
After 4-5 emails discussing disassembly, I was told this step was in fact not required. A courier was booked, I was asked to wait 9am to 5pm, they never showed up. It took a week to schedule another courier.
After the chair was finally picked up, I heard nothing from Boulies for 10 days. After 2 more chasing emails they finally issued me a refund. 24 emails in total were required, over the period of a month, it was an excruciating experience.
I would advise any potential customer to steer clear of this company.
20 juli 2023
Review zonder uitnodiging
Antwoord van Boulies
We're really sorry to read about the difficult experience you've had with your purchase and the ensuing return process. It sounds like this was far from the straightforward and attentive service we aim to offer, and we deeply regret the inconvenience and frustration you've been put through.
We acknowledge that the instructions regarding the disassembly of the chair were not clear and the unnecessary confusion that ensued. It is unacceptable that the initial courier did not turn up as scheduled and that you were left waiting for extended periods without clear communication from our end.
We genuinely appreciate your feedback on both the product and your customer service experience. It is clear from your experience that we have substantial room to improve in both the clarity of instructions provided for product returns and in our responsiveness to customer communications. We are taking your feedback seriously and will work diligently to improve our services to prevent a similar situation from happening in the future.
We also understand your concerns regarding the reviews and want to assure you that we maintain a policy of honesty and transparency with all our customer reviews.
We are glad to hear that your refund has been processed, albeit not in a timely manner as it should have been. We sincerely apologize for the fact that this process has not lived up to the standard we aspire to, and the undue stress it has caused you.
We understand that we have fallen short in your eyes, and while we are grateful for your feedback which will help guide our improvements, we are sorry to have lost your trust. We are taking your advice to heart as we work on improving our customer service to offer a more reliable and trustworthy service in the future.
Awful quality chairs
Awful quality chairs, had mine just over 2 years and just out of warranty and they will not replace ! Avoid buying a boulies chair, they are expensive and do not last, buyers beware of this brand
11 augustus 2023
Review zonder uitnodiging
Antwoord van Boulies
Hello, sorry for that. We dispatched to you the new seat cushion intended for our Elite 2024 series. This cushion is consistent with our previous model as we haven't altered the backrest design. However, you've repeatedly mentioned that you cannot use the cushion and desire the originally designed one. Although your two-year warranty has lapsed, our support team, in consideration of your situation, offered to provide you with one at no charge. Subsequently, you reported the cushion was defective and requested additional chair parts, aiming to assemble a new chair - a request that exceeds our standard service. We sent you an another one seat cushion but you said that the seat cushion was dective and want a brand new chair for free.Our support team genuinely wishes to assist, but within the confines of their remit. It's challenging for us to provide a gratis chair, especially after supplying a replacement cushion and refunding you, notwithstanding our success in the PayPal dispute.
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