Boxbollen Reviews 1.621

Got the items and haven't tried it until now. WORST instructions ever! No instructions for each individual game. Just a video of a guy playing it but not instructions for each game or how to use the app. What are the micro games??? Why does it start on videos of other people doing it?? Not user friendly for people that aren't tech savvy. Kids played on their own as the counter didn't sync well. They had fun but were frustrated with not knowing how it worked and syncing up well with the TV

I purchased 1 for my family Xmas 2025, excited for some family fun/exercise. Very disappointed in the "string" and overall poor quality. It lasted 24 hours.
Will NOT be recommending this to anyone! The delivery time was longer than expected also.

Do not purchase a thing from this Co. We purchased a gift from them and the relative never received it. The carrier DHL said it had been delivered, wrong. It was to be delivered to an apt. complex, 6 units with a mailroom.
Two packages were delivered that day and neither was from boxbollen. We did dispute the charge and DHL claimed it was. We are paying because our credit rating will take a hit because of poor follow up by boxbollen and terrible ethics.

The product and BOXBOLLEN are garbage.Absolutely Minimal usage. Broke . Try returning it! What a joke. DON’T waste your time/money with this company.

Very disappointed with this product and after care. It was a Christmas present. After two weeks of use the string started fraying. I contacted them straightaway to which they said tie a not where not frayed. But it had frayed in multiple places. Have contacted again and now they are sayings it out of warranty. Do NOT purchase.

Produkt nach 3 Tagen direkt an der Schnur gerissen, Kundenservice antwortet und verweist auf Garantie von 14 Tagen.
Versandzeit über 14 Tage kamen dazu.
Absolut keine weiterempfehlung.

The quality is not good for the price, my hands hurt very quickly when playing.

I ordered two units and only received one. Being that they were Christmas gifts, I wanted to return the one that I received because it was of no use for me. I had been contacting the company since the day after Christmas to no avail. There was no direct phone number and getting a response via email takes weeks. When I finally did receive a response via email, I was told to send a picture of the product I received including a photo of it out of the box. I did that. Now they're saying that because I took it out of the box, I'm not eligible for a return. So I am trying to argue that. Then another rep said no. I will still be able to get a refund but I am responsible for return shipping and a $10 restock fee I have never experienced such poor customer service. Any celebrity that endorses this company, I will no longer support in any manner.

Poor customer service and disappointing delivery handling. There is no phone support, only email, and responses are extremely slow. The return window is very short, and customers are charged restocking fees and return shipping even when issues are caused by delays or delivery problems.
When delivery issues occur, the company pushes customers to deal with the carrier themselves instead of taking responsibility.
Before clicking “buy,” check the reviews and customer service policies carefully. Their response time can be 8 days, while the return window is only 14 days. Unfortunately, I had to pay the price, but lesson learned. I would not recommend Boxbollen.

This company should have zero stars. Purchased for my grandkids for Christmas but they were not interested so I tried to return the UNOPENED boxes to Boxbollen. Took several weeks for a response, in which they claimed it was now passed the 14 days. I disputed their claim to which they then LIED about the return policy on their own website. I pointed out the lie to which they tried covering up with another lie. It became a joke to them as I was stuck with $88 worth of crap and they had my money. Filed complaint with BBB and Boxbollen wouldn't respond to them so that case was closed. Filed a complaint with State attorney general and also reached out to the TV show that I saw promoting the product to let them know the behavior of a company they were encouraging people to buy from . Working right now with Venmo to get my money back and will spread the word as much as I can that this is an untrustworthy company that doesn't even follow their own written policy. BUYER BEWARE!!

Product broke on first use.
Outside unrealistic 14 day return or exchange period. Unrealistic as purchased in December for a January birthday.

Complete scam, waste of money, beyond poor quality and terrible customer service.

If I could rate it a zero I would. They don’t answer emails for weeks and then say there are charging for shipping to me and me to ship the product back. And a restocking fee.

Simply AWFUL customer service. Failed delivery, slow responses to emails and failure to act on an agreed refund (Despite me specifically requesting a refund as I am not at the original shipping address, they shipped one nearly a month overdue which I will clearly not receive) Completely avoid this company- utterly disappointing in all respects.

Scam of a company. Do not purchase.
Product developed a fault after using it twice. This was a Christmas present bought in advance.
Boxbollen refuse to refund or replace, claiming I'm outside of their own 14 day warranty. They refuse to comply with statutory consumer rights.

RUINED CHRISTMAS & PARTIAL THEFT - They kept half my money!
I had an appalling experience with Boxbollen. I placed an order (#1360151) on December 5th as a Christmas gift, paying 343 RON. After weeks of silence, they finally emailed me on January 9th promising to reship the order immediately to 'make things right.'
Instead of fulfilling their promise, they issued a forced refund on January 19th of only 188 RON. They provided NO explanation for why they kept the remaining 155 RON (nearly half the price!) and stopped responding to my emails.
This is not just poor customer service; it is a fraudulent practice to withhold a customer's money while refusing to deliver the goods. They ruined a gift and stole my money. Avoid this company at all costs!

Shipping is as provided by a no-name courier that didn’t deliver and took a picture of the label as proof of delivery. Boxbollen customer support will only say to contact the courier, but the tiny courier company they use won’t answer phones or email.
Boxbollen support takes ages to respond, and will only say they’re not responsible for shipping.

I ordered additional items as the first one was popular. My item said shipped. When it wasn’t received and I contacted them they advised it was lost. I requested a refund after several emails from them advising they’d send it again.
Customer service is poor and they are ignoring my request for a refund clearly. I’m assuming they will come good with a refund in the not too distant future !!!

Looks fun?! Decide if you’ll like it for 14 days because after that the warranty is over and it breaks. Customer service will do nothing for you. The button for the string breaks and the product can’t be retracted. Very disappointed with this company and the footballen. Totally ruined a Christmas gift for my kid.

Took ages to come despite claiming 5
Day delivery on their site. It’s no more than a ball attached to a piece of elastic and a headband. App only uses microphone to count the noise. Nothing technical about the product. A very expensive cheaply produced toy. Don’t bother.

DO NOT PURCHASE FROM THIS COMPANY - Customer service are disgraceful and rude. The item arrived broken and not fit for purpose — the stitching was unravelled on delivery. I was then unbelievably told by customer service to sew it myself.

I am still in an ongoing dispute to obtain a full refund, despite my statutory rights under the Consumer Rights Act. Trading Standards are now involved due to their refusal to resolve this appropriately.

Save yourself the stress - don’t waste your money!