Chargemaster Plc Reviews 

“I have had a major issue with the charger failing to operate during overnight hours. The App is set to 1.15-6.15am. The charger ignores this!
Beware, if you want to use cheap rate electricity perhaps look elsewhere. BP have had this issue "in hand" since March of this year when my new electric car arrived. Their resolution to date has been silence, ignoring emails for weeks, such a long wait time on calls in to customer service, that you give up after 60 minutes plus on hold!
The only thing they have been able to suggest during the time is that we fit a manual old-fashioned timer to the charge unit!
The App they provide does not seem to cut the charge off when it should, with instant charge on cable connection to the car being how it works.
So far this has cost me several hundred pounds extra in day time charge rates, instead of significantly cheaper overnight rates.
BP simply cannot be bothered.
In hindsight I should have paid for a decent charging company with an after sales team that cares, rather than accept the "free" BP option that came with my car.
Unfortunately there is no option to put Zero Stars in the review”

Honestly, this is NOT a smart charger.
The app does not work.
The schedules don't work- it will charge randomly at peak rates and not charge at all if it can't be bothered.

You can call them but you get to speak to someone who passes it to the 'Customer Care Team' who, themselves are not reachable, so you get passed from pillar to post and NOTHING gets done.

The is SO bad, from a company like BP???
AND shame on all the car companies who recommend them as their 'charging partner'.

Awful !! Sadly I have to write about this company again. If you want to charge your car my advice is straightforward. Go to another provider. I’m on my second charger and it isn’t working. The service is shocking and don’t be surprised if an engineer takes 4 weeks to visit. If you have a full electric car they will leave you stranded. Please be warned.

Shame you can’t give zero stars
I signed up for an account and 3 month free trial
They set up a direct debit but nothing else - no card or acknowledgement of an account having been set up. No replies to my email chasers.

Similar experience when I applied for a home charger - no response so I gave up and went to Andersen for proper customer service.

My first review is about bpchargemaster itself, this is my 2nd review, this time about polar chargers.

Let me start with, you either pay absolute fortune to charge your car or pay monthly £7.8 each month and still pay fortune to charge your car.

We decided to use their "150kwh" charger which costs 40p per kw or if you have subscription it costs 27p per kw which is still more than majority of rapid 150kw charger.

Especially when you receive an email that they raising their prices by 7p per kw which is quite a lot.

So back to the story, we decided to use their 150kwh charger which cost us 27p per kw thinking car will be charged in 30 minutes. it was so slow it's unreal!
car was charging at speed of maximum 27.3kwh!!!
We have been there 1h and only got less than 30% and in that 60 minutes we were there, we had 4 disconnection errors!!

That's right you paying for 150kwh and getting 27.3kwh!

Yeah wouldn't recommend to my worst enemy!
Customer service is shocking!
You will be on hold over and hour!
Empty promises!
Home charger unit won't get installed!
150kw are shockingly bad!

Poor installation process. I never got to a successful completion besides unanswered mails and hanging on The line for far too long, I Had enough and decided to go elsewhere. Best of luck!! If you decide to go with these.

Once of the best bad user experience website award goes to this guys. BP common. You guys got big team and people around you. Cant you find one user experience guy to fine tune your website. Shame on you all.

Award goes to :
1. Bad Website for Best Rubish UI / UX Website
2. Bad Customer Service
3. Best Money oriented company
4. Pumping Gas instead of petrol
5. Best RIP of company go RIP soon

Never, ever, ever go to this company for a charging unit. I stupidly thought the name 'BP' would guarantee quality. HOW WRONG !! Waited 5 weeks for installation and installer turns up and says cannot install it as I need a mains isolation switch. I had sent all the photos of the board required by them but they obviously never looked at them as I could have had one fitted for £50 easily before them came. The fitter left, I paid £200 to have one fitted as an emergency. Called them time and time and time again to get a new install date, cannot get through, cannot get a date, THEY TAKE YOUR MONEY AND RUN. I am in the process of getting it back via the credit card company. DO NOT USE THIS COMPANY. IT IS BETTER TO JUMP NAKED INTO A PIT OF HUNGRY LIONS.

I've been using their Polar chargers and most of the time they actually worked fine.

The app us horrendous and often times it can't initiate the charge, so I have to revert back to using contactless.

However, I noticed that it's actually cheaper at the charger closest to my house, to pay by contactless rather than via the app. Plus the app requires £5 on the account to start a charge, even if you only need £2 worth of a charge.

However, when contacting the customer support because I was charged at a time when I wasn't even close to the charger, they did an abysmal job. Didn't understand what I told them, lied about the charges (I can prove that) and didn't respond anywhere near within the "1 business day" they claimed. After my response I haven't heard back at all. Absolutely not helpful whatsoever.

After 1 hour on the phone waiting in the queue, I gave up. Ridiculous. One would assume a company that is owned by deep pockets like BP's can provide at least substandard customer service but no, that's too much to ask for.

Never gonna use their public chargers again if I can help it. Not supporting a company like that!

Homecharge unit been faulty for 3 weeks, several emails and telephone calls to customer services who promise they will send someone out. Still waiting. they are useless. Don't install a device from them, please go somewhere else. Totally unreliable with terrible customer service

Very poor public charging service! Been chasing one charger for over 18 months and still will not decide if they will replace! I've given up........... shoddy firm!

These public chargers need to be reliable if we are encouraged to purchase hybrids or full electric cars! Need a real kick in the correct direction.

Awful charging experience, useless instructions. Very slow charging, limited time to charge due to charger being located in a supermarket car park. Good customer support tho. App doesn't say charging speed. Payment problems, as payments got stuck. The CEO Matteo De Renzi is doing an awful job with this company. Use other charge points providers if you have any choice.

Had a unit installed in Oct 2019. Mistake! Unit constantly needs resetting and the phone app is very very poor. Suggest you check reviews before purchasing. I thought that I’d be safe with a big brand like BP. How wrong you can be.

Home charging works on a basic level. However,

the APP does not work for scheduling. This has been going on for over 4 weeks.

I called and was told to use the website. However, there is no link to the homecharging website in the main website. homecharge.chargevision.com/

The website when you eventually find it doesn't work either. My unit does not connect to the network, but no-one will acknowledge the issue.

I emailed a few times but no-one ever replies. They reply on Facebook but not in any useful way at all.

Would not recommend unless they sort out non existent Customer Service.