Great company to deal with and I would recommend them to anyone. Supply only, they helped me design a system for my complicated self build project and the whole process from design to installation wa... Toon meer
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The company is very happy to sell the products but I found them very disorganised and telling me things they were going to do and not following up. No problem following up when they thought the purch... Toon meer
I had some parts that got damaged during delivery. Bpc sent it out fairly efficiently. They were helpful throughout. Thank you.
The Good: 1. The kit is good quality. 2. Customer interaction prior to payment is excellent. The Bad: 1. After payment, response to emails and phone calls is non existent. They suddenly become un... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are the UK and Irelands leading independent ventilation company by providing quality, highly tested and certified systems, unparalleled technical support, and fast customer response times. We specialise in the design, distribution and if required installation of Domestic & Commercial heat recovery ventilation solutions Multiple Room extract systems Demand controlled ventilation systems Heat Pumps All in one Heating, Cooling, and Ventilation systems Underfloor heating Central Vacuum Systems Technical Support Our technical team can provide the best independent technical advice and solutions you could have during or after your installation is complete. We have a large team of trained technicians and in-house designers that can design and amend a range of design options including Location Plans Full CAD design service Heating and cooling loads DIY Kits We are the original pioneers of MVHR DIY kits and have many advantages that other suppliers can not match on quality or cost
Contactgegevens
8 Redlands Road, BT40 1AX, Larne, Verenigd Koninkrijk
- 028 9344 4546
- customer-service@bpcventilation.com
- bpcventilation.com
4,1
Goed
45 reviews
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Shoddy Product Quality - Zero Customer Service
CHEAP BRITTLE PIPEWORK – POOR CUSTOMER SUPPORT – NOT FOR RESIDENTIAL SALES and INSTALLATIONS
If you’re considering an MVHR system for a residential installation – AVOID BPC Ventilation like the plague!
We paid over £5k for a residential MVHR system from BPC Ventilation. Aside from the Vent Axia system, which came directly from the manufacturer in London, the supporting pipework and kit from BPC Ventilation in Ireland is THIN, BRITTLE and ARRIVED SPLIT IN FIVE PLACES. Even the BOOSTER SWITCH PACKAGING WAS OPENED, without explanation. They even delivered pipes with A DIFFERENT PRODUCT CODE EXTENSION to the one we ordered and the sales manager has tried to fob us off telling us the pipe they sent out is better – but it isn’t - its poor quality and brittle. Also, THEY SHORT CHANGE you on their 120cm wide INSULATION - this measures only 117cm wide and the sales manager, just ignored this point when I noted it.
BPC Ventilation REFUSES TO REPLACE ONE ROLL OF PIPE costing £180, which arrived BURST across four rolls on the reel of pipe and is blaming us for not certifying the package as damaged on arrival!
To save money on their delivery costs, BPC Ventilation stacked two pallets 7 FOOT HIGH by 1.2m WIDE with our pipework, and then BPC Ventilation used shrink wrap plastic to tightly bind the pipe and boxes together so they didn't fall over because their centre of gravity was so high. This resulted in one roll of pipe which was packed above the boxes BURSTING DUE TO COMPRESSION in four places and a second roll burst in one place. When we asked for a replacement pipe roll for the pipe with four splits, they said we must have cut through the pipe and we should have told them about the damage earlier!! How the hell can we inspect two 7 foot towers, that arrive unannounced on the drive one afternoon when we aren't at the house? What delivery service do you know that will wait for 45 minutes while you unwrap two 7 foot structures comprising 5 massive 1.2m wide pipe rolls with 2 huge boxes strapped beneath them? Why didn’t BPC Ventilation send three smaller, manageable packages?
In summary, shoddy company to deal with unless you have time to lodge a Trading Standards complaint. You can buy the same kit for your Vent Axia elsewhere.
18 augustus 2023
Review zonder uitnodiging
I bought some pvc supply and extraction…
I bought some pvc supply and extraction valves £15 each and totaling £90, beware ! If you fit these and try to remove them later for cleaning ect the small metal prongs that hold them in place will break off Rendering them useless, there is no information on the website informing you of this, I complained to Gary Burns of BPC and informed him they were only 3 months old and he sent me a very nasty email telling me to send them to airflow and not him !
I have purchased a complete Mvhr system from BPC costing thousands of pounds and as soon as I need help it simply isn’t available, the customer care is non existent
16 maart 2022
Review zonder uitnodiging
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