Bradbeers Reviews 

Lovely store in Salisbury. Great stock and really helpful, friendly staff who give great service.

We would like to say thank you to the staff at Bradbeers Hedge End. We purchased a bed from the store in November.
From Derek in the showroom to the delightful delivery chaps, they were extremely helpful. They were all courteous, kind and polite.
A delight to have done business with them. Annette and Stuart

I visited Bradbeers in Hedge End some months ago to buy a mattress. Eventually and after some deliberation I opted for a fairly high end mattress, and not cheap by any standards , with the sales assistant assuring me that being the only person sleeping on it, and not weighing much, the mattress would offer total support - also promised on the label of the mattress.
Unfortunately, after 18 months a dip had developed in the centre of the mattress due to compression of materials , causing me consistent back pain. After speaking with an assistant at Bradbeers, two technicians were sent out- one working for Bradbeers and one independent, to inspect it . It was agreed that the mattress had sagged in the sleeping area by 3.2cm, and the technician explained to me that the edges of the mattress were extra upholstered to accommodate being sat on , but the centre wasn't, hence the sagging.
I have since had to purchase another mattress as the discomfort caused from the sagging of the first one was becoming unbearable. The mattress was guaranteed for 10 years , but sadly Bradbeers have done absolutely nothing to help towards compensating for the money lost, and sadly, it seems, have only their own financial interests at heart with zero concern for customer care.
I will never use this company again.

We have recently bought a lounge dinning room carpet. We were given very good advice on suitable types of carpet and underlay from a very friendly and knowledgeable lady. We were never rushed or pressured. Having previously brought home some samples we were able to order the colour we wanted.
A date and time convenient to us was arranged for the room to be measured. The estimate was done and we were sent a quote. We phoned up and ordered. When the carpet was in we were contacted to arrange a fitting date and time. The fitters could not have been more helpful and had to move all the furniture. They have made a lovely job of all that they did.
This whole experience has been an absolute pleasure and I would not hesitate to recommend Bradbears carpet department.

Went to the Romsey store. Having just moved. Due to a separation, I was new and nervous.
Guys were amazing! Genuinely!

I was lost for words how helpful everyone was, delivery was on point, but the helpfulness was above and beyond. Friendly and all out awesome. Thank you so much for all your help for a newly separated guy settling in!!

We visited the furniture store near Romsey, back in August we paid a deposit on two chairs and a coffee table. We were told six to eight weeks. We are now at nearly 11 weeks and after many phone calls we have been told they have been made but they are still in Spain. It will be another two or three weeks. Why mislead customers, we would have bought something else if we knew it would take this long. It is annoying and doesn't do Bradbeers reputation any good. Just be more careful about giving people misleading information. And we have had to phone every time to get any information....

I went to Bradbeers Furniture Store in Hedge End Southampton to look at some chairs. On the back of amost all the chairs and settees there was a sign saying "10% off when you purchase our warranty"
I asked the question "why do I need a warranty when all of the warranty items are covered under home contents as are most peoples are?
The salesman waffled a lot and said it was their policy to do this.
In all of these types of retail shops, warranties are offered and salesmen are encouraged to sell them to customers as this is where they make their BIG money.
So basically, Bradbeers are blackmailing customers into buying a warantee in order to get a 10% discount
I left the showroom and spent 2k in another store.
My advise, do not use this store

I just had a make over with Nina on the Chanel counter - she is BRILLIANT - super helpful, knowledgeable and a very talented make-up artist. 10/10 service x

Excellent customer service

I have wrongly always felt Bradbeers may have been a bit out of our league but was pleasantly surprised to find them competitive & with a good selection of furniture priced to meet most levels of affordability.

The Sales guy (David) was very professional & helpful plus delivery & set up was a fair price compared to Furniture Village who we had visited earlier which would have been 120% more expensive.

Delivery Guys were spot on too, on time,competent, clean & tidy.

Can't fault our experience & thank you Bradbeers for sticking with decent large retail units like Hedge End where you can see & try the furniture & with old school customer service.

Further to my review some days ago, I messaged Bradbeers to say 'I regret the fact that you felt' is a form of gaslighting. You'd think such a store would go out of their way to respond to customers, clearly not.

An amazing example of good, fast customer service today. Im not posting details or you'll all try it on, but the message is to keep going to real shops like this and don't put them out of business by shopping online. Thankyou Bradbeers for being there and showing others how to do it.

Fantastic service at the Clarins counter at Bradbeers in Salisbury on Saturday. The consultant was so knowledgeable and really went the extra mile in helping me choose some foundation

Salisbury Branch

I just wanted to leave a big thank you to the lovely lady named Daisy who works in the lingerie department at the Salisbury branch.

I’d been trying on bras and was just about ready to give up, as I couldn’t find anything that fit comfortably. Then Daisy kindly offered to help. She took one look at me, asked what size I was currently wearing, and came back with a bra for me to try. The first one wasn’t quite right, but she quickly returned with another, and it fit me perfectly.

She was able to judge everything by eye, which I found amazing! Thanks to her help, I ended up purchasing a few new sets and left feeling happy with my visit.

Thank you so much, Daisy—you were brilliant!

My husband and i visited New milton Bradbeers perfume section.The shop assisstant said Hello to us ,continued to do what she was doing and never offered any assistance to us .A minute after us a very wealthy looking elderly couple came into the shop. The shop assistant(young girl) jumped and went to serve them immediately.We were speaking foreign language and probably did not look promising customers ,that can afford to buy perfume.All we were looking for, was advice and guidance which one to buy. Sorry but i was forced to spend my money elsewhere!!!
We were very dissapointed from the service!!!
You should treat all your costumers equally!!!!

Would just like to say that the Estee Lauder lady, Adele, kindly helped me choose the perfect summer fragrance for my holiday! She was so kind and helpful with great customer service! Bradbeers should be proud!

I've now had 3 delays to my furniture, currently running at two months late.
No urgency or communication from the team unless I chase them.
I'll give them one more week and then I'm cancelling.

The shop has great furniture but the aftersales really let's them down. Don't recommend and won't be going back.

We booked a mother and daughter makeover session at short notice and Lauren (of YSL) couldn't have made the experience more fun, enjoyable and informative, especially for us non-makeup wearers! She was very kind with a wonderful sense of humour and we came away feeling great and more confident about what make-up to use in the future. Thank you Lauren.

Breakfast was very expensive for what you got and presentation poor. Did not offer croissants which are a stable pastry choice and no plain scones just cheese and fruit. Will not go back

So impressed with the team here. Took my 3 year old for her haircut, who has previously found haircuts a challenge. All staff were welcoming and gave just the right level of attention to my daughter. I really appreciate the set up in a slightly quieter section of the salon and a booster seat provided. Stacey who cut her hair was superb, making my daughter feel at ease, providing a special gown to turn her into a ballerina and a sticker/option for sweets at the end! Will definitely be back and highly recommend this salon to others.