Bradbeers Reviews 

Purchased a table with bench and chairs together with two sofa's. Brilliant - couldn't fault.

Good old fashion customer service. The helpful salesperson "Denise" at their Hedge End furniture store helped us buy the chairs and sofa we wanted. Good stock to choose from. When delivered the crew were great in getting furniture in and removing the old stuff. looking to add another chair so will go back soon.
5 stars

Purchased a sofa from Bradbeers in Hedge End. After it was delivered it took me an hour to hoover off all the little pieces of wood and black fluff entwined in the fabric even though it had a cover on so I don't understand how this happened. I really wasn't impressed I had to do this after spending 2.5k! Also it's like sitting on a wooden bench, when purchasing wasn't given the option of a softer filling like the one in the store plus there is a dirty mark on the arm. Not happy...

Seeking a sofa bed we decide to take a visit to Bradbeers.

We walked past clumps of sales advisors who ignored us as we searched.

On the upper floor one at his computer left us alone and another walked straight past as us we stood scratching our heads thinking there must be more than the one sofa bed.

Back downstairs, it took half a floor before a lovely lady came to our rescue. She admitted she was new, she has to find answers. But we didn’t mind, she was friendly and helpful unlike everyone else in there.

During our visit we did overhear two interesting conversations. One being about delivery times and how they were struggling to get the stock on time.

The other more crass was between 4 waste of spaces (they weren’t there to help customers!) asking one of them if they’d managed to get the customer to part with her money and get the deposit.

The U.K. is short of furniture shops that don’t have a permanent sale on. I would have expected more from this local independent retailer.

Abysmal. Don’t believe the delivery times for your furniture, they pick a number out of fresh air. Apparently they do know once they place the order with the manufacturer, a couple of days after you order it, but they are far too busy to spend 30 seconds on a phone call to let you know that the approximate lead time that they quoted you is wildly inaccurate.Nothing to do with the fact that they don’t give a damn now they have your deposit. And certainly don’t bother the manager, he has to deal with so many manufacturers that he hasn’t time to let his staff know lead times. Oh, and don’t believe them when they tell you that the manufacturer isn’t answering their phones, or read emails any time soon. When your furniture leaves the factory expect to wait for anything up to 3-4 weeks for them to deliver it. Never again for me, sorry, tried to support local, will have to wait till they join the 21 st century!!! Ours ordered end Oct. ….told ready mid Jan. still waiting for delivery time……

My mother-in-law and I came in to buy her a new handbag yesterday. We were looking at all the bags and stopped near 2 shop assistants and I asked them if a particular bag was dark blue or black, to which the reply was blue.

We continued around the shop looking at various bags for quite some time being completely ignored by the staff. After finally finding quite an expensive bag we started looking for purses, still being ignored. When finally I asked whether any of a particular section of purses where in the sale, I was told "we don't ever put (brand) in the sale!". No further help was offered and we paid for the bag without any purse. Not good enough Bradbeers!

So I went into Bradbeers Hedge End, Southampton to purchase a new wardrobe. I spoke with a sales advisor on the Thursday evening. I picked out the wardrobe but couldn’t decide on colour so she advised to go home have a think and come back. There was a query on the price as the price displayed was different from the brochure. The sales advisor said she would look into it and let me know the outcome on my return but would honour the brochure price which was lower than the display price. So this is where it gets strange. I returned on the Friday to purchase not one but two wardrobes. The sales advisor was pleased and also very good. However she could not sell me both of them for the agreed price on the previous visit only one of them. She went and spoke to her manager who said that he could not do anything about it either. So I ended up only purchasing one of them as I didn’t want to buy the exact same product for £200+ more. So for the sake the sales people not taking off the same amount they lost a sale of £2260? I just found this unbelievable service!

Absolutely abismal service. Timelines and etas were completely inaccurate. 7 phone calls to the store and only one call back to say furniture will not be delivered before Christmas. One week later it is in but it hasn’t moved from the warehouse for over a week. No updates. Excuse after excuse and still no idea when item will be delivered. Advised mid to end November it’s now 13th December. Conflicting information and excuses. Went to an independent to get good service. This was not the case

This a review for the instore restaurant. One of the staff was incredibly short, rude and offhand with another customer who had disability and needed a table by the door. The customer sat down at a table by the door and asked the waitress if she could clean it. The waitress was incredibly rude and resulted in the couple walking out. Disgraceful behaviour and we certainly won’t be returning there either.

Very good service, from choosing the sofa bed, to meeting the delivery timeline.
A pretty painless experience

Very good service from the beginning to the end. Good quality piece of furniture and the delivery men had a difficult task getting it to the top storey of an old house, so thank you for their care and attention.

Staff helpful and friendly but not pushy (which immediately puts us off). We like time to envisage how items would fit/look. ie size etc.
Furniture arrived within the given lead time.
Delivery staff friendly and polite, most careful bringing awkward shaped recliners into first floor flat without scraping walls - well done chaps!
Bradbeers can be a nice shop to browse (which we were - and ended up spending over £6K!!!!!)

Chose a table that we thought would be to big, a very helpful assistant (a man) explained said table came in three sizes. Also very helpful in advising us on the bench’s with the choice of materials we could have on the backs and seats.

Excellent five stars
I sent a review last week praising the delivery chaps most highly, and now
also the very pleasant sales lady.
Bryan Woodford

Excellent service in-store and delivered on time.

The two sofas arrived in very good condition and were delivered into our lounge without any fuss. We are very pleased with our purchase..

This is the second time that we have had to wait nearly six months for the items we purchased in store to be delivered. In addition there is apparently no online service available for this furniture store, which I find amazing in this day and age.

Excellent store with a wide range of styles. Great customer service and competitive pricing. Have bought from this store twice now and very pleased with the operation. Highly recommended.

The table I ordered was a lovely sturdy table, I took home the colour charts before ordering but unfortunately it is much darker than the sample which is very unfortunate.

A fantastic range of furniture. Staff friendly and helpful but not pushy. A fantastic shopping experience. Definitely would recommend. Thank you.