Braintree Reviews 

Why do the binmen never put back the emptied bins from where they collected them. They are left on the pavement regardless of pedestrians. I can't do anything about my emptied bins until I return home from work.

We've been with Braintree for 6 years. We've had issues over the last few months, and as of 30 days ago, they are holding our payments and will not respond to us. Our vendors are now going to want payment, and Braintree has their money. BEWARE OF BRAINTREE: THERE IS NO CUSTOMER SUPPORT, AND THEY WILL SCAM YOU

I am sad that I had to give 1 star just to write this. As a retailer ****DO NOT USE BRAINTREE***** Definitely go with a company like Stripe. We began with Braintree and had several issues and then when we had $23,000, they were of no help. We disputed the fraud, presented all delivery notifications and signatures, and they marked the majority as disputes we lost. They did mark approx.$ 13,000 as won disputes but 13 months later they still have not deposited the funds. There is ZERO CUSTOMER SERVICE, if you call any number that you find works, you will get Paypal and they don't seem to know who Braintree is. Please save yourself from fraud from Braintree and take your business elsewhere.

The software goes through your Paypal wallet and snatches the money from all debit and bank account balances available. It ignores the preferred payment method that you select for purchases. This happened to me twice through the online checkout of Wayfair. Will close my entire paypal profile as soon as the dust settles from my transaction dispute.

Need to update this review. Braintree finally contacted me via a stroke of luck on my behalf. As it turns out, I have been receiving payments the whole time into an account that I thought was closed. Braintree did help me resolve this. We are going to keep them as our processor because of great fraud control on excepting C.C payments. I am still critical of their use of A.I customer service which does nothing but irritate people.

Cutting Tool Solutions

Due to their lack of security features when I joined big commerce I was frauded out of over 2000 on fraudulent sales. They put the blame on me for not enabling certain features that I assumed would be in place to start with .i was not receiving email notifications of deposits and withdrawals where I could have cut my losses They said they were but I could not find them As others have said they are generally rude and unconcerned for my needs. I gave 2 stars only because they were good to respond even though no help given

I am beyond frustrated with this blatant disregard for my time. This is the second time I’ve scheduled a call with the Braintree sales team, and for the second time no one bothered to show up - I waited 13 minutes alone on the first call and 30 minutes in a completely empty meeting on the second. This is not a minor oversight; it is outright disrespect toward partners who are seriously considering doing business with you. I rearranged my schedule, prepared for the discussion, and treated this opportunity professionally - only to be met with total silence. If this is the level of accountability at the sales stage, it raises serious doubts about your reliability as a long-term partner. This kind of behavior is unacceptable and reflects extremely poorly on your organization.

We are a consulting firm that helps companies with their websites and related in house programming. We are currently migrating two companies from their existing merchant accounts. We have used Braintree for over a decade, and love the developer platforms and software. However, the customer service is abysmal!! Not sure why this is so bad now, they do not respond in a timely fashion. Its so bad, when I finally got contact information for our account managers manager, I attempted to email him to complain about our managers service. That was over two weeks ago and I still have not heard from her manager!!!! So its beyond bad. We are just holding our noses trying to get through the migration. The tech support remains good, they know their business.. but the customer facing managers are the very worst I have ever worked with.

I really enjoy puzzles and this makes me happy that this company decided to make a 10 in one for Christmas, combining my 2 favorite things together! Also a big thanks to the person who gave me a thank you note.

I hear alot of complaints

Not surprising that this is an unclaimed profile.

Its impossible to reach anyone at this company.

My payments started getting declined without any reason and I can't get a hold of anyone other than 24hr email replies.

We spent over 200 hours on a full custom integration of Braintree for our platform, including payout functionality. After nearly a year, we're still stuck in sandbox mode—it's virtually impossible to go live.
Communication with their team is abysmal. I managed to get on one call, but after that, my number was blocked, and I haven’t been able to reach anyone since. Every single time I tried to call it was dropped right away. I'm CEO and own a valid and active LLC in California, San Francisco Bay from 2019, and yet they never once asked for documents - I would be happy to go all verification process if that option would exist. But no - noway you can get live production mode. They want you to play around in their sandbox till the day you die.
Initially, there was at least a “Connect to Sales Team” option (even though no one ever responded). Now, that page doesn’t even exist. It’s like they’ve completely abandoned entire system of creating live accounts.
They ask you to log in with paypal - I tried twice - with my personal account and business. After paypal login it says " You all Set up" and redirect you to Braintree when you see "This account is not connected to any braintree account". What a shitshow. They dont let you any option to create an account even you have sandbox for a few years.
Braintree has been nothing but a frustrating black hole of wasted time, energy, and money. We're now switching to Stripe, even though it means rewriting the entire integration from scratch. At least they have proper support and a working system you can trust.
Do yourself a favor: avoid them. It’s a complete disaster. Braintree is a shitshow all around

I urgently needed to refund a customer, but Braintree locked me out of my account due to two-step verification sending a code to an old phone number I no longer use. They don’t offer the option to receive the code by email, which is just poor planning — people change numbers!

Worse, there’s no phone number to call for immediate support. I contacted PayPal (their parent company), and they were completely unhelpful — they gave me a number that belongs to BA instead. I then emailed Braintree support, only to get a reply that the email is no longer monitored and to use their help form.

Guess what? The help form requires your merchant ID… which I can’t access because I can’t log in. Ridiculous.

This is incredibly poorly organised, and now I’m stuck with an unhappy customer waiting for a refund I can’t process. Before you join Braintree, think twice. Their customer support is practically nonexistent, and they clearly don’t prioritise merchants’ needs.

I can only hope someone from their team reads this and actually reaches out to help.

The are three things a company should be able to fulfill good reliable service,fast and efficient and finally open and transparent communication.
They did not achieve in any category.

If you are reading things you did a good job by questioning the company and hope this review ensures you trust your gut.The deal looks promising but they will not deliver.

Poor customer service they take your money and you are left with nothing.Do not trust this company I repeat for your sake do not trust this company.

If you have any services with them cancel it with them.

Do not use l give them o star This app won't deliver yr staff when u pay u won't track yr order and they kick u out once u pay this company is full of shit they smoking creks or something

I got onboarded and started processing through Braintree nearly a month and a half ago. Brenden Cordell is the agent who onboarded me and said I could ask questions whenever, yet hasn't responded since September 26th. Additionally, any support requests I open have been handled with copy and paste responses that do not answer the very specific question I've had for nearly a month. If stripe is available, I suggest using them, if not square and verifone are better options. Braintree is run by a bunch of morons.

Our company recently had 4 suspicious transactions that got approved by Braintrees payment gateway on our website and even passed their fraud check. Since 3 different cards were used and the potential fraudulent customer tried checking out and failed 6 times before, i required support from Braintree, for the first time in 4 years and it has been 1 week and no reply. All i asked for was to verify the transactions as we all know that if a charge back is put forward against us, we will lose the funds. Transactions total is $4322.48 so its enough to effect our business.

All Braintree is good for is taking their cut and nothing else. Will consider new options moving forward with support.

Braintree has ruined my life. Allowed hundreds of thousands of credit card fraud. Zero customer service. Cancelled our service. Holding onto thousands of dollars from us. And still getting credit card fraud complaints that lead back to us.

Do NOT use them. Please.

absolutely despicable service, it's shocking that a brand like this can even be connected to a brand as big and (seemingly) successful as paypal, i have an EXTREMELY urgent purchase i'm trying to make, with braintree unfortunately being used by the website i'm trying to make a purchase from, easily the worst experience i've ever had trying to make a purchase on the internet.

As a small business owner averaging $80,000 per month in online transactions, I never thought I'd have to write a review warning others to steer clear of a payment processor, but here we are. Our recent ordeal with Braintree Payments has been nothing short of a nightmare, culminating in a loss of over $10,000 due to fraudulent transactions.

We were aware that 3-D Secure (3DS) does help mitigate this type of fraud, so naturally, we reached out to Braintree for support. Their response was baffling and frustrating. Despite our monthly transaction volume, their support team casually mentioned that they couldn't provide us with 3DS "due to low volume." This excuse feels not only arbitrary but also dismissive, considering the financial stakes for our business.

To make matters worse, the attitude of their support team was condescending and unhelpful, adding insult to injury. At this point, I can only advise others in the strongest terms: Do not engage with Braintree Payments. Their inability to provide necessary security measures and their overall lack of support could end up costing you dearly, as it did us.