Unprofessional to say the least
I picked Brand and Mortar due to their reputation, reliability and known resources in the community. We signed a contract in May of 2021, with my needs heavily outlined of building an extensive website with cutting edge plugins and a custom functionality. After numerous follow-ups, they were confident they could meet my needs and we signed. It was extremely pricy, but I knew because of the functionality needed, it was needed.
Once the wireframes (website outlines) were approved in October (they looked amazing), it was a contracted 9 weeks until I had my website in hand. I was so beyond ecstatic. Glad I chose Brand and Mortar to create this for us.
Well, December rolls around, I want to confirm I will have the website mid January and it's confirmed! My website will be live!
Well, they forward the "finished" website and it's a joke. Is is nothing as contracted and then I get told they need more time. So we wait, then the next deadline gets pushed and continues to get pushed. I couldn't wait anymore when I can see they don't have the skills to create when they agreed upon.
Up until this point, I've been waiting to hear back from the owner and he won't respond to my emails. The amount I have paid, for this quickly slapped together website is beyond ridiculous. They're communication is severely lacking, the professionalism was there, but slowly dissipated once they received my money.
Their marketing background is where they should focus their business when website design is clearly not their expertise yet.