I was a little nervous dealing with this company as it was new to me, but I have been thoroughly impressed by their service and their product! I received excellent customer service throughout in the... Toon meer
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The customer service was amazing. I have to say I was a little nervous as I found the bath with brand new bathrooms significantly cheaper than elsewhere but they were brilliant about holding it for me... Toon meer
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From ordering my items to answering all my queries they were excellent. In particular, my dealings with Maricon was first class. Nothing too much trouble and very helpful and gives an excellent... Toon meer
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The salesman, Paul, who I dealt with was outstanding. The level of customer service he offered from start to finish was exceptional. He was so willing to help every step of the way, from the moment... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to one of the UK's leading online Bathroom retailers, with thousands of products from the world's leading brands. With a Trade Account that rewards repeat purchases, regular competitions and offers for our valued customers, and amazing customer service from our valued and trusted team members, why not make your bathroom, a Brand New Bathroom? Free Delivery on all orders over £25 to 99% of the UK, with an easy returns process to follow if needed. Great products, Great Prices, and Great service - all from Brand New Bathrooms.
Brand New Bathrooms – Luxury & Designer Bathrooms, Delivered Across the UK
Geschreven door het bedrijf
- Premium bathroom products, expert knowledge and genuine customer care – from a retailer that treats every bathroom like it's our own.
- Brand New Bathrooms is a UK-based online bathroom retailer specialising in luxury and designer bathroom products – from freestanding and copper baths to designer radiators, shower enclosures, bathroom TVs, taps, toilets and furniture. We work with respected brands such as Hurlingham, Mantaleda, Aquavision, RAK and Loutro to bring showroom-quality products direct to your door. Based in the North East of England, we're a genuinely customer-first business. That means honest product advice before you buy, careful handling of every order, and a team that actually picks up the phone if something needs sorting. We also support trade customers through our dedicated Trade Account scheme, with project quotes, sourcing services and rewards built around the way installers and developers really work. Whether you're planning a complete renovation or adding a single statement piece, we're here to help you get it right first time. Your feedback matters to us – every review is read by the team and helps us keep improving.
Our Promise: Quality Products, Backed by Genuine Support
If something isn't right with your order, we'll put it right – quickly, fairly and without the runaround.
When you shop with Brand New Bathrooms, you're protected by our straightforward customer promise:
Every product we sell must match its description and arrive in perfect condition. If it doesn't, tell us and we'll resolve it – whether that's a replacement, a repair or a refund, in line with your rights under the Consumer Rights Act 2015.
If an item arrives damaged or faulty, report it to us and we'll handle the rest. We work directly with our suppliers and delivery partners so you don't have to chase anyone.
Changed your mind? No problem. You can return unused items in their original packaging within 14 days for a refund.
And if you ever need help – before or after purchase – our team is here with honest, expert advice. We're a real business with real people in the North East of England, and we stand behind every order we send out.
Contactgegevens
c/o Chipchase Manners, 384 Linthorpe Road, TS5 6HA, Middlesbrough, Verenigd Koninkrijk
- 0333 0908834
- info@brandnewbathrooms.co.uk
- brandnewbathrooms.co.uk
4,6
Uitstekend
54 reviews
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Paul and the team were amazing!!!!!
Paul and the team were amazing. We are extremely pleased with the level of service we got. Communication about delivery was perfect and we had a few other questions which were always answered promptly and efficiently. Thank you Paul and team we are very pleased with our new bath and just can't wait to use it. Great service regards Victoria
11 september 2025
Antwoord van Brand New Bathrooms
Hi Victoria
Thank you so much for your kind words and lovely review. We are delighted to hear that you love your new bath and would love to see a photo once it is all installed.
Thank you again for choosing Brand New Bathrooms.
Great service from start to finish…
Great service from start to finish though courier service questionable. No updates during delivery, items left outside of an empty house around what must have been 4:30pm. No signature needed, fortunately we went to our house to complete further renovations at 6pm and found the items outside. Could have been left there all night to be water damaged or even stolen.
19 september 2025
Antwoord van Brand New Bathrooms
Hi Jordan. Thank you for your review and for sharing your experience.
We are sorry that the courier service was not up to the standards that we expect, but unfortunately we have no control over which courier our supplier used. However, we have relayed your original feedback and this information back to the supplier for them to speak to the courier.
Thank you for choosing Brand New Bathrooms.
Product was great price was good and…
Product was great price was good and delivery super fast as . Many thanks
17 juli 2025
Antwoord van Brand New Bathrooms
Hi Archie. Thank you so much for your review and we delighted that you are happy with the product and service received. I will pass on your feeback to our team so thank you again.
Antwoord van Brand New Bathrooms
Hi Julie. Thank you so much for your 5 star review, and we are delighted to hear you are happy with your purchase.
Perfect customer care
My items weren't in stock when ordered but Paul Hart was effective and provided perfekt customer service with his great communication. He made sure I had my items dispatched as soon as I was back from holiday.
2 mei 2025
Antwoord van Brand New Bathrooms
Thank you so much for your 5 star review Helena, it is very much appreciated and we are delighted to hear that the customer service was perfect.
We hope that you had a wonderful holiday, and look forward to welcoming you back to our store in the future.
Exceptional Customer Service
I ordered a Tall Boy unit, which unfortunately was out of stock with the manufacturer.
Paul Hart contacted me to apologise & provided a list of alternatives, of which I selected one which was more expensive than the original.
Paul price matched the original order & kept me updated through to delivery.
Very pleased with the replacement & service provided.
22 april 2025
Antwoord van Brand New Bathrooms
Hello Tracy and thank you so much for your review. We are always sorry when we cannot fulfil original orders, but I am delighted to hear that Paul managed to find an alternative for you and that you are happy with it.
Thank you again and we hope to welcome you back as a customer in the future.
Brand New Bathrooms.
Genuine service
I was absolutely thrilled with the customer service I received today from Brand New Bathrooms!
I recently purchased a vanity unit, and within just half an hour, I got an email from Paul Hart, the Senior Sales Manager. It wasn’t an automated response—nope, it was a genuine human reaching out to me!
He had a few questions about my order since I needed to make some adjustments, and I couldn't be happier with how attentive he was.
This outstanding service really made a difference! It saved me from potential disappointment and the hassle of returns, which is such a relief.
I genuinely applaud this company for their commitment to empathetic customer service—keep it up! With this level of care, I can see them soaring to the top in sales very soon.
I wholeheartedly recommend this company and their amazing products! 🌟
14 april 2025
Review zonder uitnodiging
Antwoord van Brand New Bathrooms
Good Morning Esra.
Thank you so much for your wonderful review, and we are delighted to hear that Paul was able to provide an outstanding service to you.
We are also extremely grateful for your kind words about the company, and we would love to welcome you back as a customer in the future.
Many thanks.
Brand New Bathrooms
An excellent website and customer…
An excellent website and customer service. So helpful and went out of their way to help me purchase a bathtub.
31 maart 2025
Review zonder uitnodiging
Antwoord van Brand New Bathrooms
Hi Shazmin. Thank you so much for your 5 star review, and we are delighted that we were able to source your new bathtub - which will be on its way to you very soon!
Antwoord van Brand New Bathrooms
Thank you for your 5 star review and your kind words.
We hope that you are delighted with your new bath.
Excellent Service
Excellent Service, kept informed by phone and email, would use this company again.
27 januari 2025
Antwoord van Brand New Bathrooms
Thank you so much for your 5 star review Michael. I know you waited a long time for your order so we are just very pleased to hear that you were happy with the updates and the final outcome.
We would love to welcome you back again in the future if there is ever anything you need.
Really good communication and…
Really good communication and importantly, a willingness to help
5 februari 2025
Antwoord van Brand New Bathrooms
Thank you very much for your review, it is very much appreciated.
We look forward to helping you again in the future if the need arises.
Excellent communication!!
At first my order was delayed a few times which happens. However the communication I received was first class! I was kept up to date and given the option of a refund if I couldn't wait any longer. I re ordered after looking for alternatives and again communication was excellent and I had taken delivery within 3 days.
16 januari 2025
Antwoord van Brand New Bathrooms
Hi Cameron,
Thank you very much for your 5 star review, and we are delighted that we were finally able to get you your desired product, and we hope that you are very happy with it.
Look forward to welcoming you back in the future.
Many thanks
Brand New Bathrooms
Great experience from start to finish…
Great experience from start to finish these guys go the extra mile and offer high quality products at competitive prices.
We can’t wait to start using our CopperSmith Creations bath.
19 december 2024
Antwoord van Brand New Bathrooms
Hi Simon,
Thank you so much for your 5 star review, it is very much appreciated. We are delighted to hear that you love your new bath, and look forward to welcoming you back to our online store in the future.
Best Wishes,
Brand New Bathrooms.
Simple phone call and directed to order…
Simple phone call and directed to order online processed and delivered within 24 hours
25 november 2024
Antwoord van Brand New Bathrooms
Hi Martin.
Thank you so much for your 5 star review. We are delighted to hear the process was smooth and simple and we look forward to welcoming you back in the future.
Many thanks again.
Coppersmith creations bath
I bought a coppersmith creations bath from brand new bathrooms, communication was excellent and it was a pleasure to support this company.
Delivery was a little later than originally anticipated but this is to be expected when importing.
I still need to plumb the bath in but the quality and packaging were excellent .
Also worth noting …. Very good customer service from Paul, I felt like a valued customer.
6 december 2024
Antwoord van Brand New Bathrooms
Hi Michael,
Thank you so much for your 5 star review and we are delighted that you chose to purchase this item from ourselves.
Your comments about the customer service are particularly welcome because this is something we are striving to achieve excellence in, so it is always great to hear that we reaching our goals in doing so.
We are looking forward to seeing a photo of the bath once it has been plumbed in, and hope to see you back browsing our store again in the future.
Thank you.
Excellent customer service
Wonderful experience with this company. Paul was ever so helpful in getting my radiator delivered promptly. We will definitely buy our future bathroom items from them.
5 december 2024
Antwoord van Brand New Bathrooms
Hello Anita,
Thank you so much for your 5 star review, it is greatly appreciated. We are delighted you were happy with the service and we look forward to welcoming you back to the store in the future
We found them very helpful when we had…
We found them very helpful when we had a small issue with our new radiator. They kept in contact until it was sorted. Service was very prompt. Delivery was quick. Would definitely use them again.
26 november 2024
Antwoord van Brand New Bathrooms
Hi Jackie
Thank you so much for your 5 star review, this is very much appreciated. We are delighted that you are happy with both of your new radiators and that the issue has now been resolved.
We look forward to welcoming you back again in the future.
the dimensions were correct and it…
the dimensions were correct and it fitted my bathroom without having to drill any more holes as the piece needed only one screw hole per wall connection.
15 november 2024
Antwoord van Brand New Bathrooms
Thank you very much for your review Aodhfionn, and we are delighted that you are happy with your purchase. Much appreciated from everyone at Brand New Bathrooms.
Excellent service
Excellent service. Fast delivery, and queries with product all resolved promptly.
12 november 2024
Antwoord van Brand New Bathrooms
Thank you so much for a 5 star review Craig. We are so grateful for your comments, and delighted that we could help get to the bottom of your product queries.
Timely delivery and quality product
Timely delivery and quality product. Our new radiator looks and works great.
29 oktober 2024
Antwoord van Brand New Bathrooms
Thank you so much for your 5 star review Kath and we are delighted that we were able to deliver you a fantastic product.
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