Good customer service, friendly and helpful. There was an issue with the availability of equipment which was not the fault of the local staff. They did their best to rearrange our booking as smoothly... Toon meer
Bedrijf heeft geantwoord
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Expert advice from staff. I rented a floor sander and edge sander. The sales assistant who served me was a a former French floor polisher by trade and imparted a whole load of advice on how to get the... Toon meer
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Popped in to Cardiff the other day to enquire about some gardening equipment. I was politely greeted by Tom who answered all my questions professionally and advised me on what tools would do the job!... Toon meer
Bedrijf heeft geantwoord
I hired a micr digger oni line. I'd never operatwewd one before. My initail thought was that a) it would be difficult to hire b) it would cost a lot to hire and c) I wouldn't be able to operate it. Ho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contactgegevens
15 Norwich Road, CF23 9AB, Cardiff, Verenigd Koninkrijk
- 02920 493 679
4,3
Uitstekend
35 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The staff member was very curtous and…
The staff member was very curtous and polite and went out of his way to assist me with a request for a Calor Gas bottle and ensured that the bottle was available for me.
14 mei 2024
Brandon took hire
Absolutely spot on all around and I rarely say that about anything out there
Went out their way to help me and nothing was an issue at all , had machine that went bad they replaced within hour cannot fault it at all
Recommend fully indeed
18 april 2024
Antwoord van Brandon Hire Station - Cardiff - Roath
Hi Mark, thank you for your fantastic review! We're delighted to hear that our team went above and beyond to assist you promptly. We appreciate your recommendation and hope we can assist you again in the future. Kind regards, the Brandon Hire Station team.
Forearmed for next time
Huge difference in prices between online and in the store. Much much much cheaper to book online. Online prices not available in store...!? The guy in the store was really helpfull and friendly.
Confusion over 'off hire' and 'collection' dates - pretty rude on phone when I questioned it.
Collected it without even knocking the door, or ringing the bell.. good job we have CCTV.
I would use them again, certainly. But I am much more aware of how they operate now.
6 april 2024
Antwoord van Brandon Hire Station - Cardiff - Roath
Hi Chris, thank you for sharing your feedback with us. We apologise for any confusion regarding the off hire and collection dates, and apologise that the service your received on the phone and during the collection was not up to our usual high standard. We appreciate you taking the time to leave this review and are pleased to hear that we will see you in future where we hope we can rectify these concerns. We will pass your comments on to our team to help us improve our services. Kind regards, the Brandon Hire Station team.
I made a booking and received nothing
I made a booking and received confirmation email. On the morning of delivery was told the item was unavailable as all were out on hire - why was my booking taken if it could not be fulfilled!? The operator asked if I would like a refund - of course I said yes. 2 weeks later nothing had come through so I called central - the depot had not told them about the refund! FFS sort out your business processes and internal communication - will not use brandon again
19 maart 2024
Antwoord van Brandon Hire Station - Cardiff - Roath
Hi Martin, we're extremely sorry to hear that your experience did not meet the high quality of service we expect to deliver to our customers and apologise for that there was a delay with your refund. We appreciate your feedback about this and will take your comments on board. Kind regards, the Brandon Hire Station team.
240v dehumidifer rental
Dehumidifier ordered online collection was prompt and return was efficient. Just annoyed had to pay extra for cable with a plug on. To plug in dehumidifier.
5 maart 2024
Antwoord van Brandon Hire Station - Cardiff - Roath
Hi Paul, thank you for your review. We appreciate your feedback concerning the cable and are pleased to hear that you were satisfied with our collection and delivery service. We appreciate your business and hope to serve you again in the future. Kind regards, the Brandon Hire Station team.
Customer service was poor
Customer service was poor.
Rented a whacker plate, pull cord damaged and was unable to use item. Liaised with branch on return and advised to contact customer services. Customer services referred back to branch, no response received.
17 januari 2024
Antwoord van Brandon Hire Station - Cardiff - Roath
Hi Gavin, thank you for making us aware of this. We are very sorry to hear that the communication you received was not up to the high standard we expect. We have passed your review and details onto our team to investigate this for you. Kind regards, the Brandon Hire Station team.
Great all round service given!
Easy to order online, staff informative about the equipment and showed me in an uncomplicated way how to use it. Staff were very helpful with suggesting which sanding sheets/pads would be needed and explained any unused extras could be refunded on return!
17 oktober 2023
Antwoord van Brandon Hire Station - Cardiff - Roath
Hi Ash, thank you for taking the time to leave us such positive feedback. We're delighted to hear that our Cardiff Roath team was so helpful and that you found our online ordering process easy. Thank you for choosing to hire with us and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Flexible, on time, professional
Flexible, on time, professional.
Thank you for a seamless rental.
20 juni 2023
Great value and customer service
8 juni 2023
Fantastic team in the Brandon tool hire…
Fantastic team in the Brandon tool hire branch of Newport Road Cardiff. Very efficient, the sanding machines and paperwork was ready for my arrival and they were very helpful and showed me how to use the machine. I came back to the shop twice more and they talk me through the process of sanding 150 year old house. Thank you so much 🙏
1 maart 2023
APPALING SERVICE
To say the service was appalling is an understatement, the only reason the service gets one star is for the one customer service agent and the collection delivery driver who at least apologised. The rest of the experience consisted of me making multiple phone calls to the branch and head office asking for the items to be collected and chasing compensation for the costs I incurred and their incompetence.
I booked two beam lifts to be delivered am which didn't turn up until 4pmwhich led to me wasting a day's work. This cost me double the rental amount, which I asked for compensation to be given.
After several phone calls, it took several days for collection and over a month and 15 phone calls for compensation to be given which didn't cover a third of the costs for the day I lost.
To say that they are professional is laughable and I would not recommend for anyone who wants their item to be delivered on time and get professional customer service use the company.
14 september 2022
Antwoord van Brandon Hire Station - Cardiff - Roath
Hi Gethin, I'm so sorry to hear of the poor experience you had with us during your recent hire. This is absolutely not up to our usual high standards and for that I want to thoroughly apologise.
Thank you for bringing this to our attention, your feedback is really valuable and we appreciate you taking the time out to leave this review. I can totally understand how frustrating and upsetting this must have been for you.
I am going to now take the time to look into what has happened and I will reach out to you privately once I have done so. In the meantime, if you feel like you want to share any else, please feel free to reach out to me via email at - customercare@brandonhirestation.com
Many Thanks, Emma
Machine was good did what I needed only…
Machine was good did what I needed only problem was shop they told me to pick it up from never had one so was phoned on the morning to get it from a different shop but was happy with the machine
18 juli 2022
Antwoord van Brandon Hire Station - Cardiff - Roath
Hi Martin, I am so sorry to hear that your order was sent though to the wrong branch, which would have been a real inconvenience for you. I would like to thank you for bringing this to our attention in leaving a review, and I will definitely now feed this back to our web site development team. I am glad to hear that you were happy with the actual equipment and that it did the job for you. If you would like to share anything further with us, please feel free to email us at customercare@brandonhirestation.com. Regards, Emma
Great service
Great service. We had a query about what was delivered and the issue was rectified immediately. Turned up on time and on the day specified. Competitive price and excellent service and helpful staff.
22 juni 2022
Great to deal with and friendly helpful…
Great to deal with and friendly helpful service.
28 april 2022
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