Breezeline Reviews 151

If I could give Breezeline a -100 review for terrible customer service I would. I was on hold a couple of weeks ago for almost an hour until I got to speak to a live representative. I was canceling my account because we are moving. The customer representative that I spoke to was barely English literate, but finally she said that my account was canceled and sent me a USPS label to print to return my router to Breezeline. Did that now I’m getting emails that my monthly payment is due. I canceled auto payment and now I’m getting threatening emails if my payment isn’t made on time. Never will I ever go back to Breezeline. They provide terrible customer service and keep jacking the monthly bills up over time.

Being a new customer I've had several issues with my service. I've called customer service a few times & must say this is the worst customer service I've ever experienced. Once I was on the phone for 20 mins & the person on the other end didn't know how to help me. My condo assossciation picked this company NOT me!!

I had a very disappointing experience with Breezeline customer support. The representative I spoke with was rude, unprofessional, and did not treat me with basic respect. As a paying customer, I expect to be treated professionally and have my concerns taken seriously.
This experience makes me question the company’s commitment to customer service. I hope Breezeline improves how they train and monitor their support staff because this level of service is unacceptable.

The customer service of this company is very disrespectful, they have made mistakes many times and refuse to apologize or even help their cuatomers to make up for those mistakes. They will lure you into believing you have something called a promotion when you are paying for a reasonable price then after that raise your most simple wifi plan to more than $100, they will always have excuses for charging so much. I’m never going to recommend to anyone having breezeline, their agents provide wrongful information, they say what is only convenient to them and many of them don’t speak good english in order to provide customer service. The last agent I spoke to kept talking over me while explaining my problems with my bill, didn’t help at all, got me so mad to the point of hanging up because it felt like she was not understanding my situation and refused to help in fixing it, she in a very sassy tone told me that I was only listening to myself when she was the one not listening in the first place and wasn’t believing the fact that I wasn’t getting any notice of my upcoming bills. This company and its agents are very disrespectful and will get very sassy on you

Horrible customer service. I called to turn off my TV service. Regular customer service could not help me with that request- they referred me to another dedicated number for that. Called a couple of times- they have an option to reward call back - requested- no one ever called back. Decided to stay on hold- waited over 2 hours on the line - they dropped a call on me immediately after pick up. Such a frustrating experience!!!

I switched from Spectrum to WOW in 2020. WOW was the best internet experience ever. Since Breezeline took over the service outages have been more frequent (I never had an outage with WOW). I was paying for 100mbs download speed and recently started having issues with tv buffering and not able to connect to certain shows. I did several Speedtests and discovered my download speeds were averaging 14mbs. I made 3 attempts to contact customer service (2 chats that disconnected in the middle of the conversation and one phone call that put me on hold for nearly an hour), then decided to switch to ATT Fiber. After I disconnected my router from Breezeline, I tried to login to close my account and I got an access error message from them saying that I was blocked from accessing my account for security reasons. So I called them on Saturday morning (after several attempts and prompts and entering account information) only to be told that I needed to call back during normal business hours Monday through Friday. This was a computer I was talking to. They didn’t provide the normal business hours and I suppose their computers get the weekends off. If you are thinking about going with Breezeline, run like your hair is on fire 🔥!

You get what you pay for. Sometimes. Forget about customer service. Forget about reliability. You get "service" . (Sort of)

Desde el dia 1 estoy tratando de desconectarme an pasado 10 dias porq me mude y me dicen que no pueden en ese momento que me devolverán la llamada y nunca lo hacen porq NO ATIENDEN CUANDO ES DESCONECCION espero alguna respuesta por esta vía ya que normal no atienden muy buena la forma de hablarte amable y educada pero nada de solución

Slow internet. Tv service is poor at best. Calling in takes forever.

Scam artist. They act like they have no standard pricing on their website if you call in, we are paying $120/mo for the $75/mo package. They even double charged us one month and won't do anything about it. Customer service is non existent, especially in places they own a monopoly. DO NOT TRUST THIS COMPANY.

Service is never working.

On the evening of 10/3/24 at dusk two young male punks exited an unmarked silver SUV to tamper with the cable box outside my door. I was not notified of the so-called speed test they performed. On calling Breezeline a woman with badly broken English answered. She could not explain why they were there, instead urging me to “smile and make the world a better place.”

Next morning a small, hyper man wearing a big wig shows up on the deck to install a green ground wire to the cable box. Neither download speed nor connectivity improved after his amendment. The speed test was an excuse for more underhanded activities performed at my residence.

Over the recent months I have seen my private, unpublished data stolen from my wifi-connected devices and sold internationally to second-rate con-artists who have zero talent and no ideas of their own. My work was plundered, fed into a generative AI network and published under fake names. As you may already know, parent company Cogeco are imperialists, holding colonial reins and deflecting the blame onto their customers instead of admitting fault. My verdict is that the internet provider was responsible for the data loss.

I was tipped off to Cogeco after bizarre and threatening emails from ConstructionYGC were sent to my email address last spring, stemming from Cogeco. They are building something and it’s not good. I have no business with Construction YGC or any other Canadian company aside from Cogeco through Breezeline. The email contained the image of a blind, prehistoric fish with fins trimmed off, helpless and unable to swim. That was supposed to look like a maple fruit, “La Samare.” I guess architectural firms in Quebec can’t hire an artist who can draw a convincing maple fruit so they settle for a hack who CAN draw a disabled coelacanth. I was badly shaken after seeing that ugly message and started fighting against my ISP.

From 2018 - 2026 the monthly bill increased approximately $30, or $790 per year for inadequate internet only. Instead of using funds from hiked prices to improve network quality or to train trustworthy employees, the number of outages grew to practically a daily occurrence last year during foul weather.

Chats with CS were unfruitful and I was transferred from “Steve” to Joshua who told me one lie after another. Rates went up afterwards. There were vague allusions to physical ham if I did not comply.

Here’s how the conversation went when I opened another chat session to cancel:

Them: “We can’t do that here. Call the customer retention number @ xxx-xxx-xxxx. Thank you!.” I call. “What’s the password?”

Me: I wrote it down somewhere. When I find it I’ll call back.

Next time I called, AI answered and asked me to say or punch in the four-digit password.

Them: “Did you say…187?”

Me: No. 1876.

Them: “Did you say…76?”

Me: NO!!! ONE-EIGHT-SEVEN-SIX!

The chatbot refused to acknowledge “1876.”

I called back.

Them: “What’s the password?”

Me: Last time I wrote it down it was 1876.

Them: “No. Log in online.”

Me: It’s not there.

Them: “It’s in the top right corner of your billing statement.”

That’s true, the PIN# I created years ago is now in the top right corner of the billing statement because they changed their system to demand a “password”. However the PIN I originally gave to Atlantic Broadband way back in 2016 was 1876. Like alchemists they transformed 1876 to 1869 and made it their own exclusive signature. What a twisted, screwy company! Cogeco hate any reminder of Independence Day, so this month the bill increased another $4!

Take my free advice: cancel your Breezeline service and manually remove the coaxial cable from the wall outlet like I did on Valentine’s Day 2026 so they cannot siphon off any more intellectual property or currency you might (still) have, into Canada and Europe.

After robbing me I believe ConstructionYGC and friends are now able to hire an artist capable of drawing both maple leaves and maple fruits.

Best of luck finding a new dependent host, Breezeline! :)

What a joke. They have this part of town monopolized to where no other providers have service here, and from what I understand they have some special deal set up with the mayor to hold their districts outside of the contracted period to allow other providers to offer. If it rains, spotty service. Snow, spotty service. High winds, spotty service. I have a coax cable, not a satellite or wireless signal. DO NOT get their service if you can find ANY other option. Go with T Mobile, I can’t because their little box can’t handle my needs, but if you just need basic internet for your computer or phone, hands down the best option. Breezeline, you’re nothing but a bunch of greedy, lack luster ass clowns.

Would leave 0 if I can. Over priced. Internet outages daily. You have a work meeting or call? Better not be on Breezeline because it will drop. Customer service is 100% out serviced to India and is no help. By the biggest margin this is the worst internet provider I have ever experienced. You are better off with 5g than this.

So unreliable and expensive for the quality provided.

I have been with breeze line for almost a decade. It has been riddled with problems, Lag outages and terrible customer service. They are the only internet provide in my area or would of switch much sooner. Got star link and have been very happy. I am currently trying to cancel my breeze line and have been hung up on 3 different times when I tell them there is nothing they can do to keep me!! What kind of shitty company this is that they go through all this to keep you from leaving. They are worse then a toxic girlfriend in a break up. Stay away at all cost!!!!!

"Sleezeline" aka Breezeline/Cogeco should be investigated for fraud, they behave like third world scammers and are not BBB accredited.
8 weeks after cancelling cable internet service, a refund check shows up that wasn't for the full amount along with billing paperwork that listed past due, late fee, and credit amounts that were invalid and inaccurate.
Another 2h waiting on hold to have them admit to the error and agree to send another check, well 2 months later still waiting on that second check.

If you haven't cancelled yet:
1. Cancel service on the exact day the billing cycle ends so they don't owe any credit, otherwise it's 8 weeks minimum -IF you ever receive that full credit.
2. Even if your auto pay is "disabled", cancel the bank card it was under.

Their cable internet service is rife with random and/or constant disconnects, their online account management is absolutely atrocious and lacks the most essential basic features. Trying to get a human to fix a problem is a nightmare with 2h+ wait times and you'll never receive a call back.
Rumor is Breezeline is being sold to Spectrum and will not invest in upgrades which is why the service has degraded so badly.

Take your $ fast and far from this shady organization!

If I could give a zero, I would. Internet service drops a couple times per day, have to reset the router multiple times per week... Streaming TV fails at least once per month and always same...fixed in two hours and ends up being several hours outage. Folks on live chat have no idea what they are doing but want to sell you additional cell service.... NOT.... $215 for TV and 500mb snails pace service that always drops when folks are home after work... terrible infrastructure, terrible prices, terrible service support.

One of the worst, if not THE worse ISPs, I ever had or had to deal with. If it wasn't because they have a monopoly in the building I live in, I would have gotten rid of them a long time ago! Over the last year, I've been either on the phone with them or in their chats troubleshooting internet and tv problems with them. Replaced equipment several times and still the same issues keep popping up. What's even more frustrating is when I reference previous calls and complaints they claim they have no record of it. Recently, when requesting replacement equipment they either make it really difficult or completely drop the call while telling me to wait for them to arrange it. Completely unprofessional. Thankfully my building just announced they are bringing in Google Fiber this year and the minute it is up you can bet I am done with Breezeline.

A representative barged into my home. If I could rate 0 I would. I answered the door because I thought it was maintenance and I told him I didn't need wifi and he came into my home. He immediately got on the phone with the breezeline represenatives and then did not leave until I gave him the information. I had to call right after to cancel because he invaded my home and cancel. DO NOT ANSWER THE DOOR to these people. This is ridiculous.