RBC Brewin Dolphin Reviews 346

Excellent support. Clear instructions and patient approach!

After some earlier problems the staff in Edinburgh showed patience and understanding in solving my access problem. Very polite and helpful.

I did not have to wait listening to canned music for an interminable length of time as I had a promt answer from a charming lady who made me feel that solving my problem really mattered to her.

Very helpful and friendly support offered by Donald in the BPS CS Team. Clear and concise guidance was provided and my query was quick resolved. Great service.

Efficient, friendly and clear. Welcome call did what it was supposed to do. Kyle gave information, invited questions and clarified some details.

Great customer service nothing was too much trouble and stayed on the phone to help until my transaction was sorted they are a first class company

After three frustrating days and several lengthy calls trying to pay funds into an ISA and set up a new account, the issues are finally resolved. Thanks to all those who tried to resolve the issues when the system repeatedly said no! In particular thanks to Julia and Kyle who helped resolve the ISA issue. And above all plaudits to Hikmat for his time and trouble, patience and perseverance in helping me set up a new account. He is a credit to the business.

I had endeavoured get access to my portfolio . Despite many attempts my user name and password were rejected. I spent almost one hour with
Murren ,a team member yesterday with no success. We tried again today and fortunately she was able to set me up . I am very grateful for the time she took and patience shown.

The service itself was excellent: everything it should or could have been.

As a separate matter, having nothing to do with the person I spoke to I would say that the web page doesn't make it entirely clear that staff are willing to talk you through this so I had a constant feeling that I might be asking to much. This feeling, again, had nothing to do with the person I spoke to whose performance was splendid,

Call was spot on arranged time and Charlotte was full of smiles and made me feel welcome.
Meeting was informative and any questions I asked were answered concisely and informatively.
Thank you

Absolutely delighted with the help I received!

Whenever I need to have a phone call with Brewin Dolphin, I always find efficient and patient help regarding any queries I may have.
Kyle was extremely helpful, very kind, and we had a very pleasant conversation.
He patiently answered all my questions.
I highly recommend Brewin Dolphin
S Anwar

I was unable to access my account in the usual way.
Simon talked me through the process and explained the reason why and I had access instantly.
Clear and patient thank you Simon

Just set up a new account, with the usual (for me) technical issues. The support team were excellent and got my account up and running quickly.

Portfolio staff were direct and helpful. No hard sell just the business . Clear and simple.

I already had an account with Brewin Dolphin. But hadn't used the direct access for quite a long time. In the meantime I had changed my email address, sorted access to new systems and lost my old notes. Reviewer "held my hand" through all the new steps required and I now have direct access. Good job and a great deal of patience from the other end - especially in terms of step by step explanation. Thanks.

I had been struggling to register but with Naina’s very patient help I was able to get there in the end. She was very clear and I am most grateful to her.

I had to resort to phoning Donald to assist me with logging in to my accounts, after trying unsuccessfully for almost 30 minutes.
Donald spoke me through the process easily, clearly and efficiently in a matter of minutes.

Clear direction
I was having issues with setting up access - and Kyle who helped me was very patient and helpful and we resolved the issue. Thank you

Thank you to Kyle for welcoming me to BPS and for helping me to set up my online account. Very patient and helpful.