Brick & Bolt (Construction Company) Reviews 

I paid ₹1,50,000 in the name of booking amount and soil testing charges. Despite repeated follow-ups and requests, the amount has not been refunded. The communication has been poor, and I have not received any satisfactory explanation regarding the delay.

Before making any payment, I strongly advise others to get all refund terms and conditions in writing and verify every commitment carefully.

My experience has been frustrating and stressful due to the lack of transparency and accountability. I hope the company resolves this matter promptly and returns the pending amount.

Customer service and trust are critical in the real estate industry, and unfortunately, my experience with BNB has fallen far below expectations.

My experience with Brick & Bolt has been extremely disappointing and financially frustrating.

I paid a booking amount of ₹1,32,000 to begin the house construction process. However, after multiple delays, negative feedback from people who had previously worked with them, and growing concerns about their process, I decided not to move forward with them.

This is where the real problem started.

When I requested a refund, their team suddenly claimed that I was liable to pay ₹71,000 instead, stating that the services they had already provided were worth more than the amount I paid. This came as a shock because:

• No rate card was ever shared before payment
• No invoice or service-wise costing was explained
• No transparency on how the booking amount would be used if I chose to offboard

Based on independent research and industry standards, the services they claimed to have delivered usually cost roughly:

Soil Test: ₹6k–₹10k

Digital Survey: ₹6k–₹10k

Floor Plan with iterations: ~₹15k

Structural drawings with BBS: ~₹15k

Door/window schedule & framing: ~₹15k

3D elevation: ~₹15k

Even with generous estimates, the total comes to around ₹70k–₹80k, not the ₹2,04,876 they claimed internally.

Another major issue was the liaisoning/sanctioning agent introduced by them. The agent allegedly made payments on my behalf without informing me, and then after two months suddenly appeared asking me to reimburse those payments. This was extremely unprofessional and unacceptable.

Additionally:

• It took over 1.5 months just to receive the final quotation
• The sanctioning quotation later increased significantly beyond the initial discussion
• The architect never visited the site, which was surprising for a project of this scale

Despite all this, Brick & Bolt refused to refund even a single rupee from the ₹1.32 lakh booking amount.

Overall, the process lacked transparency, communication, and accountability.

My advice to anyone considering them: Please do thorough research before engaging with Brick & Bolt. Understand clearly how your booking amount will be used and refunded before making any payment.

Unfortunately, in my case, this experience resulted in significant loss of both time and money.

Services were not up the mark, especially with the Architects at Chennai office. Hence at the design and planning stage itself we wanted to end the contract. But we are still waiting for a refund of more than a Rs.1L for more than a year.