Brick SlipsReviews 

Antwoord van Brick Slips

3 feb 2026

Thanks for the fantastic review, Lee. We’re really pleased to hear you’re happy with how the product looks and that our customer service made a difference.

A special thank you for mentioning Katie, she’ll really appreciate that and we'll pass on the comments. Thanks again for the recommendation.

Kindest regards,
BrickSlips

Antwoord van Brick Slips

3 feb 2026

Thanks for your review, Geraint. We’re glad to hear delivery was prompt and that any breakages were resolved quickly. It’s great to know you were happy with the finish of the brick slips and lime mortar, and we appreciate your recommendation.

Kindest regards,
BrickSlips

Antwoord van Brick Slips

3 feb 2026

Thanks for the great review, Colin. We’re pleased to hear you were happy with the product quality, found the team helpful, and received your order promptly. We appreciate your support.

Antwoord van Brick Slips

3 feb 2026

Thanks for your review, Judith. We’re really pleased to hear you were happy with the prompt service and the product. We appreciate your support.

Antwoord van Brick Slips

3 feb 2026

Thanks for the great review, Lee. We’re glad you were happy with the quality and thickness of the brick slips, as well as the price.

Your tips about ordering extra to avoid additional delivery costs are useful for other customers and we always advise this! Thanks again for sharing your experience.

Antwoord van Brick Slips

11 dec 2025

Hi Jim,

Thanks for taking the time to leave a review and I’m really glad to hear the service itself was great. That said, I’m sorry to hear you had breakages across both deliveries. They absolutely can and should be reported to us so we can get them sorted quickly for you.

We use a third-party pallet network for all deliveries, and while we package everything securely, sometimes the handling in transit can cause damage. We completely understand how frustrating that is, and we can only apologise that it happened twice. We’ll also review the wrapping based on your feedback to see where improvements can be made on our end.

If you ever have another issue like this, just let us know we’re always here to help get replacements out. Thanks again for the honest feedback,

Kindest regards,
BrickSlips

Antwoord van Brick Slips

11 dec 2025

Hi Ivan,

Thank you for the review and first things first, I want to sincerely apologise for the experience you had. You’re absolutely right to expect better, especially on an order of that size.

We looked back through everything and the photo on our end did clearly show only one bag of spacers. That means the mistake was ours, plain and simple. A genuine human error and we’re really sorry it made you feel the way it did.

You should never feel like you’re having to "prove" anything, and we're genuinely sorry that it came across that way.

As you know once the error was spotted, we sent the replacement bag out straight away... We’ve already addressed this with the team to make sure situations like this are handled quicker and more clearly in the future.

I do want to thank you for acknowledging the quality of the materials we’re proud of that but I’m equally glad you raised the service issue because we needed to hear it.

If you need anything else at all going forward, I’ll make sure it’s handled properly and without any unnecessary hoops.

Kindest regards,
BrickSlips

Antwoord van Brick Slips

11 dec 2025

Hi Jane,

Thank you so much for coming back to us it really means a lot. We’re delighted to hear you’ve now had great experiences with both our brick slips and stone slips. It’s great to know the ordering process and delivery notifications made everything straightforward for you too.

We really appreciate the trust you’ve put in us, and we’ll be here whenever you’re ready for the next project. Thanks again!!

Kindest regards,
BrickSlips

Antwoord van Brick Slips

11 dec 2025

Hi Dave,

Thanks so much for the great review. Really glad to hear your brick slips arrived promptly and that you’re impressed with the quality even better that you find them beautiful in person. We really appreciate the recommendation.

If you need anything at all as you continue with your project, we’re always here to help.

Kindest regards,
BrickSlips

Antwoord van Brick Slips

11 dec 2025

Hi Mrs Benson,

Thank you so much for such a thoughtful and detailed review it really means a lot to us. We’re delighted you were able to visit the Doncaster showroom and even more pleased to hear Catherine looked after you so well.

She’s brilliant at giving people the information and confidence to take on projects themselves, so it’s great to know her advice helped your husband get started and It sounds like the dining area wall is coming together beautifully!

Breaking a few tiles along the way is completely normal, so we were happy to help with the extras, and I’ll make sure the rest of the showroom team hear your kind words too.

Thank you again for the recommendation and for choosing us for your project.

If you need any guidance with the mortar stage or future ideas, we’re always here to help. Enjoy the new space it’s going to look fantastic once it’s finished.

Kindest regards,
BrickSlips

Antwoord van Brick Slips

11 dec 2025

Hi Jason,

Really appreciate the great review and big thanks to your friend for the recommendation too! Glad to hear you found everything you needed on the website and felt confident placing your order straight away. Even better to know the brick slips lived up to expectations in terms of quality.

Thanks again for choosing us, Jason. If you need any help with the installation or future projects, we’re always here.

Kindest regards,
BrickSlips

Antwoord van Brick Slips

11 dec 2025

Hi DB,

Thanks for taking the time to leave a review we’re really glad to hear you were happy with the quality of the brick slips and the speed of delivery.

Regarding the extra delivery charge, I completely understand why that felt frustrating. We do always advise customers to over-order by 5-10% as standard in the industry, specifically to avoid situations like this where a small shortfall requires another pallet delivery.

We don’t run our own delkivery vehicles and everything goes through a third-party pallet network, and unfortunately their charges are fixed regardless of whether you’re ordering one box or ten. Because of that, we aren’t always able to waive or reduce the fee; it’s simply the cost we get billed by the courier. However collection from our Warehouse is always available free of charge should you have wished to collect the one box.

That said, we’re glad you were happy with the bricks themselves, and we appreciate your understanding of how the pallet network works.

If you ever need guidance on quantities for future projects, we’re always here to help you avoid unnecessary extra deliveries.

Kindest regards,
BrickSlips

Antwoord van Brick Slips

11 dec 2025

Hi Jim,

Thank you for the detailed review we really appreciate you taking the time. It’s great to hear the brick slips arrived in perfect condition, matched the description, and lived up to the quality you expected. We’re also glad the range worked well for your project.

We appreciate the feedback on communications and will have that mentoined to the team to see if we can improve where possible.

Thanks again for the recommendation, Jim. If you need anything at all moving forward, we’re here to help.

Kindest regards,
BrickSlips

Antwoord van Brick Slips

11 dec 2025

Hi Andrew,

Thanks for the review! Great to hear you’re pleased with the product and that it looks fantastic in your space. We really appreciate you choosing us, and if you need anything else along the way, we’re always here to help.

Kindest regards,
BrickSlips

Antwoord van Brick Slips

11 dec 2025

Hi David,

Thanks for the great feedback!
We’re really pleased to hear you’re happy with the product and that our service was extremely quick for you. We always aim to make the whole experience smooth and reliable, so it’s great to see that reflected in your review.

Really appreciate you choosing us David and if you ever need anything in the future, we’re here to help.

Kindest regards,
BrickSlips

Antwoord van Brick Slips

11 dec 2025

Hi Paul,

Thank you for taking the time to leave a review. We’re really glad to hear you were happy with the range of designs and the communication throughout.

No order is ever too small for us every customer gets the same level of care, so it’s great to hear that came across.

Really appreciate you choosing us, Paul. If you ever need anything else, we’re always here to help.

Kindest regards,
BrickSlips

Antwoord van Brick Slips

11 dec 2025

Hi Jade,

Thank you so much for the lovely review! We’re really glad to hear the brick slips worked perfectly for your open fireplace media wall that’s exactly the kind of project they’re made for.

It’s great to know the installation was straightforward and everything arrived quickly and in perfect condition. We really appreciate the recommendation, and if you ever need any help or extra guidance on future projects, we’re always here.

Thanks again and enjoy your new feature wall!

Kindest regards,
BrickSlips

Antwoord van Brick Slips

11 dec 2025

Thanks for the review Robert!
It's very much appreciated.

Kindest regards,
BrickSlips

Antwoord van Brick Slips

11 dec 2025

Thanks for your feedback and I’m really sorry to hear you were disappointed with the experience. We completely understand how frustrating it is to discover damaged corner tiles.

Just to give some clarity our customer service team asked for photos because it’s the only way we can submit a claim with the courier.

They require photographic evidence, and without it we’re unable to recover the cost of the damaged goods. As a third-party courier, they charge us for each shipment, so we try to make sure customers aren’t left out of pocket — but we do need those images to process a replacement at no cost.

Sorry you felt the call didn’t come across as helpful though we know that our staff will try their best to always help out customers where possible.

We’re glad you liked the bricks themselves and if you ever decide to give us another try in the future, we’ll make sure the service side matches the quality of the product.

Kindest regards,
BrickSlips