brighthealthcare.com Reviews 9

This company is very disrespectful> Customer service the worst. They gonna cheat on you any time they can, and they play with customers money. They never response if you open a claim. It is a shame that people trust in companies like this. I hope they won't continue open for business.

this company is just the worst, I don't even want to waste my energy writing the reasons why.

This is one of the worst health plans. They put me on a a debt collector agency for $30. When on my plan I don't have to pay for it.

DO NOT SIGN UP FOR BRIGHT HEALTH CARE! Even rating one star is too many. I will be SO happy to get out from under them and am going to file a complaint with the Texas Board of Insurance. They literally have zero providers for simple things like mammograms. My first phone call to them regarding where to get a mammogram, I was given the names of 3 companies. None of them took Bright Healthcare and none of them even did mammograms. Second phone call regarding this issue, I was told that to get an in network mammogram, I would have to drive over an hour and a half from where I live, which is not feasible. Third phone call to them, I was talking to a very nice lady who understood my frustration and assured me that she was going to stay on the phone with me until we got a resolution. She did stay on the phone with me and after having exhausted all of the options she had for me, (one of which involved driving 5 hours) we both came to the same conclusion which was that I would pay out of pocket and file a claim for reimbursement, which I did. I went online and filed out their claim form (after having gotten the correct codes from mammogram place) and mailed it to the address listed on their claims page. Turns out the address on their claims website page, is not the address you mail claims too. The correct address is not even in the same state as the address listed on their website. I submitted again and followed up with a phone call to the claims department, who informs that there is no claim pending and that I should "fax it in." I finally received a letter yesterday informing that my claim had been denied, because "out of network pre authorization was needed." At no time during any of the phone calls to them, was I told that a pre authorization was needed. I will be fighting this and will file a complaint to the insurance board.

You have a choice- do not choose Bright Healthcare! This company causes more stress than is warranted.

I made sure to visit an in-network doctor's office and was helped by an in-network doctor. I was getting an IUD inserted. I had looked it up before on the list of covered prescription list. However, they ended up not covering it because I had to pick it up from the pharmacy first instead of provided at the doctor's office (as is normal). You also must get the insertion approved ahead of time or else they will not cover it.

Everyone on the phone was lovely, but at the end of it they are charging me far more than they should be.

They'll cheat you any chance they get! The Member website often doesn't work. Have to call in for everything. Many times my information is wrong. Customer service will take weeks or even months to respond! Horrible service, avoid at any cost!

They have ZERO providers! Crappiest insurance out there!

I have been on the phone all morning between Doctor on Demand and Bright Healthcare. Bright Healthcare was "updating" on Doctor on Demand all morning. DoD Informed me that the average amount of time that takes is only 1 hour but Bright Health has been down the entire morning. It is now past noon and still we cannot access it. After calling them (now on my 5th or 6th call.. not sure as I'm beginning to lose count), they tried to pass the responsibility to DoD multiple times. When called out they do not seem to know how to handle it. I happened to discover when they mentioned a $20 Copay, that what they say my coverage is and what I signed up for and pay for is not what is "in their main system". They have the incorrect information in the part of the system that charges the money but have it showing correctly on my end. This company is deceitful, irresponsible, and incompetent. They attempted to pass the responsibility for this onto Marketplace and told me to call them, but I refused to play that game again. I do not run their system. I do not input their information. I cannot even see what they see on their end. I try to avoid writing reviews like this, however I will do it to help others avoid making this kind of mistake. I will be looking elsewhere and changing companies and I encourage you to do the same. You need reliable and trustworthy healthcare and this is not it.

My advice for Bright Healthcare:
*Take responsibility and stop sending your customers as messengers for errors on your part. No more phone tag and shifting responsibility.
*Train your CSRs. Frustrating and massive mistakes are not "Funny little things". Acknowledge your customers feelings and own up to your mistakes. My plan LITERALLY SAYS IN THE TITLE OF THE PLAN, "My Plan: Gold $0 Deductible + Adult Dental & Vision ($0 Telehealth + $0 Primary Care + $0 Mental Health + $0 Prescription List)" yet you refuse to acknowledge the telehealth should be zero. This is false advertisement if it is not true. This is deceitful. This is just wrong. Plain and simple. It is now nearly 1 PM and I had to end the call before I lost my composure and said some unladylike things.

Update: I have switched to Ambetter. If anyone decides to cancel your policy with Bright Healthcare you have to call them to get refunded for payments made. They will not disburse them automatically and you have to ask for your autopayments to be cancelled. They will not do anything if you do not call them.

I got a Gold plan with dental, supposedly. They have one provider 15 miles from me, just ONE, and I live in one of the top 10 largest metro areas in the US. How is that even legal, to offer "insurance" when no providers take it? Research first, don't be like me.