Bright Holiday Reviews 43

I wanna give thnx to Robin for his kindness,,persistent and great service even though I decided to cancel my ticket cz of my personal reasons ,Robin helped me from the onset till I get my refund. Thnx Robin u r such an amazing person .

Jeff has given me Great service from beginning to end and after care. He’s very patient and listens to what I want and makes every effort to work things out.

Very Helpful
M Sam & also like to mention Tina Sani fir the services provided

Good service everything was sorted by henry .

I book a flight through bright holiday and wonderful lady called Anna and she is amazing and very helpful, Anna help me to book my flight to Gambia without any issues and she always follow up with your airline and check you and give you all necessary advice. My family traveled and she help us book the flights and when the luggagers didn't arrive Anna makes some follow up until we get them, Anna is the true definition good customer service and service delivery.

Child feel safe Good service from john regarding my children ticket

I had an excellent experience with Bright Holidayz. The entire ticketing process was incredibly smooth from start to finish no complications, no delays, and everything was handled with a high level of professionalism. A special thanks to Trevor for his outstanding assistance and friendly support throughout the process. Highly recommended for anyone looking for a hassle-free travel experience!

This was my first time using travel agent and it will be the last,

This company made a reservation for me and my 4 kids on 22nd January 2025 for a 3 weeks flight only in Decemer

I started paying in installments of £250, up until July 2025.

This is the conversation below
I sent a message that £250 payment is paid just now

[24/07, 16:30] Bright Holiday: let me check please
[24/07, 16:37] Bright Holiday: my dear i have check airline have increased fare and text.prices are too expensive.

After receiving the above message from Anna, I called and spoke with her, she told that after paying £1900 and only having £400 balance that we now have to pay £1800 more for each of us, that's £7200 she is now asking for on top of the £2400 we were originally charged for our flights. Making the new total £9600 for just flights only. And this is 6 months after we made our reservation, and I have never missed a payment.

The said if the airline prices changes then our prices will also change, which is very confusing because we reserved our flights and were making our monthly payments.

I even called the airline and they confirmed if you make a reservation you only pay the price you reserved the tickets at, any increases in price wouldn't affect you.

The children were supposed to go and see their Grandmother and this may even be the last time they would ever see her.

This left us all very sad and devastated, I ask for me £1900 back and she told me I can have some of my money back in cash and the rest in vouchers. Adding more salt to injury. I had to put my foot down and eventually got my full refund.

I tried to report them but couldn't find anything online to suggest they are even a member of any travel association.

Please avoid this company

Thanks Sam for your assistance in booking my flight. Very much appreciated how smoothly it all was. Will book again with you and recommend to others.

My experience with brightholiday was excellent, Oscar makes travel easy for me and my sister before and after buying the tickets. He keeps us updating about our traveling, even when we arrived he checked on us. Thanks.

One of the agents, Anna Martin, has not been helpful at all. I completed my payment over a month ago, yet my ticket has still not been issued. I contacted British Airways directly, and they informed me that the reason the ticket has not been released is because the agent has not made the payment.

Each time I speak to her, she becomes dismissive and tells me I still have a month before my travel date and should be patient. I find this response unacceptable, especially given how long it has been since I paid. At this point, I am beginning to question the legitimacy of the service I’ve received and whether I’m being misled.

I hope this issue is resolved quickly, as the ongoing delay is causing significant stress.

Lisa... is a wonderful ticket consultant.

Where can I begin from. Bright Holiday made my flight booking extremely easy and they are highly professional. Special thanks to Olivia who helped me throughout and ensuring I got a very good deal. She also kept in touch with me throughout out in terms of asking about my trip and getting to my destination safely. I can't but thank her enough for her reassurance and for her professional input.

Thank you

Mr Robin’s patience and expertise in finding the right flight for a good price was phenomenal. I normally shop online but going forward I’m a loyal customer to Brightholiday and Mr Robin.

My experience with Brights Holiday was a wonderful journey because of a staff called Oscar his polite, very gentle nice to talk to and his service was 10/10 everything was on point

Thank you Oscar

I must say I was delighted with the service you provided - it was just what I wanted. I am going to use the service for the second time I hope to have a faultless experience as before. I will definitely recommend your services to others, and thanks to my travel agent OSCAR for his professional service.

My experience with Bright holiday was awesome because it's hard to meet people online that will not just give you what you want, but you will receive explanations every step of the way, just as I was carried along with so much assurance. I constantly recieved calls on every information I needed to know
Infact special treats offered to me on the day of traveling because of the company that issued my flight ticket. I will refer Bright holiday over and over again toothers.
Lest I forget, the agent OSCAR is a very wonderful person to deal with, as I continue to use Bright holiday for my booking, I would prefer OSCAR over and over again

I am happy to have OSCAR as my travel agent on bright holiday, he is a good guy and always check up on us to make sure we are doing well, he tried as much as he could to have my instalment in check at my convenience time.
Always a happy soul

Thank you big Oscar
I hope your Job brings you much joy as you bring to your customers.

Matthew Austin was very professional and supportive during my planning for my holiday. He kept me updated and checked on me when I was in Africa to give the changes to my return flight times. He showed an excellent customer care service 👏 👌