Brilliantshoes Reviews 

Total rip off!! Boots took forever to arrive and were NOTHING like advertised. NOT wide fitting, NO elastic panel, NO chunky sole or small heel. When I complained, told as return postage would be expensive just to keep boots and get 10% of cost of boots back!!! Only fit for the bin as they stink of glue. Stay well clear of this company!!

Fraud company! Advert shows a completely different item and they claim it is a 30 day money back guarantee but do NOT actually warrant this! No free returns for a pair of boots that smell of fish and are NOT what was pictured. Fraud scam!!!!

Wish I had read these reviews before purchasing. Look nothing like the picture, not elasticated at all, a zip half way up that doesn’t work on one of them. The heel is ….. well I don’t know what it is but it’s badly glued in to the material. Where’s the elasticated panel? Where’s the chunky heel and sole? Lesson learned.

I bought a pair of boots which took weeks to arrive (fair enough, they xame from China) but when they arrived they were/are unwearable. The heel seem to be attached by a square of metal which is uncovered on the inside of the boot. On one boot, it was so uneven and sharp that it cut my foot. On complaining that the items were faulty, I got an offer of a 30% refund, and to keep the unwearable footwear. They refused to cover the postage for a return an full refund, despite the items being faulty! It's not as if I just changed my mind. I'm angry with myself for falling for the promise of comfort in their advertisement.

WRONG SIZE sent to me and offered 10% back and return the shoes at my own cost - keep clear of these

I ordered 6.5 wide -- the shoes that arrived are very narrow 8cms( my feet are 11cms
Only option is for very expensive postal return to China --
company offered 10% refund to keep the item This is inadequate ! I am requesting a substantial increase .
The mistake is obvious

I am very very disappointed -- the shoes would have been perfect pretty flats for my daughter's wedding. !

The company are in China, so refund is not free as you have to pay postage and packaging. Don’t be fooled by their misadvertising. That said, the shoes I ordered were good.

I ordered a pair of shoes size 38 ‘wide’. When they came I would have been happy with them, but they were size 39. I asked for them to be replaced by the correct size but was told that if you ordered ‘wide’ they sent the next size up. I was not happy about this and but only way to get my money back was by returning the shoes to an address in China at an exorbitant postal charge for which I would be responsible. I’m not happy about this. A shame as the correct size would have been fine.

I ordered a size 5(38) unfortunately they send me a size 6(39). I tried to find my emails to let them know, I had X amount of days to return them (this was over Xmas) so I had to send them back. I did find an email eventually after much searching on their fb site to tell them. I sent them back to address on the front of the packaging. I put a letter inside with reference numbers. Never heard anything. No responses to emails or letter. Someone opened it at the warehouse and must have read it, I’ve lost my money and I’ll never see it again. I won’t buy from this company ever again. As there is no after customer service and no one to contact. I felt frustrated that there was no way of successfully contacting them. 😡