Bristan.com A shower valve, bought in 2021 failed in 2026. Britan replaced the failed part free of charge. The communication with their support section was superb. Soon afterwards, a kitchen mono... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My old bristan was overdue for renewal. I got a local plumber to install a new one which I love. Very impressed. Registering the product for guarantee required me using a mirror and phone camera to... Toon meer
Bedrijf heeft geantwoord
Teamwork -a highly cohesive group I never felt like my call was being passed around like an unwanted intrusion Always got back to me as promised Never had to repeat myself when speaking... Toon meer
Bedrijf heeft geantwoord
I recently contacted customer services about an older unit with discontinued parts. I wasn’t expecting much beyond basic advice. What I received instead was outstanding support. The advisor went abo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Bristan
Geschreven door het bedrijf
Bristan is the UK’s number one for taps and
showers, with straightforward solutions for
every bathroom and kitchen that you can
trust time and time again.
For over 45 years, we’ve delivered exactly what we promise: reliable and long-lasting products, backed by incredible customer service.
With a team that knows taps and showers inside out, and whatever you need delivered the very next morning. We make everything as painless as possible, with technical support, and tried and tested products – all backed by industry leading services.
We’re the easy choice for taps and showers, every time.
For over 45 years, we’ve delivered exactly what we promise: reliable and long-lasting products, backed by incredible customer service.
With a team that knows taps and showers inside out, and whatever you need delivered the very next morning. We make everything as painless as possible, with technical support, and tried and tested products – all backed by industry leading services.
We’re the easy choice for taps and showers, every time.
Why Bristan?
Geschreven door het bedrijf
- Rely on Bristan today, and every day after.
- Designed with care, and engineered to last, families have put their trust in Bristan for over 45 years.
- For every problem, there’s a Bristan solution.
- Whether it’s a refurb that’s built to last, or a reliable replacement for a quick fix, Bristan offers a durable range of taps and showers, with reliable guarantees.
- The easy choice for great customer service.
- Choosing Bristan is always the easy choice, with exceptional Trust Pilot feedback, technical experts on hand to help and advise, and solid guarantees including 1 years engineering support on manufacturing faults for our core taps and showers. Enjoy reliable taps and showers, backed by award-winning customer service.
10 Year Guarantee
Bristan Taps now guaranteed for 10 years on purchases made after 1st April 2021
The everyday just got more brilliant. Our taps are now built around enhanced components tested up to 500,000 cycles with improved flow rates and smoother operation. You really can count on Bristan taps - we guarantee it.
*Some exclusions apply see https://www.bristan.com/service-centre/guarantees for full details.
Contactgegevens
Birch Coppice Business Park, B78 1SG, Tamworth, Verenigd Koninkrijk
- 03300 266 273
- enquire@bristan.com
- bristan.com
4,8
Uitstekend
4K reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A Professional Service
Heritage staff identified the product that I required and provided me with a list of agents. The one I selected assisted me in getting the product to me within 24 hours. A professional service all round.
22 februari 2026
Antwoord van Bristan
Good morning,
We're happy to hear that our staff promptly identified the product you needed and connected you with an agent who ensured a quick delivery. We appreciate your positive feedback regarding our professional service.
Kind regards
Lisa.
Guarantee is worthless - dont trust bristan
What a joke this company is the guarantees you get are worthless - had to take videos of leaking tap - then sent spare parts which are not the issue - bristan now say they can come and look but want to charge me £110 to come out - cant take the tap off because we need it for water! Had to pay the plumber to initially diagnose the issue - cheaper just to get a new tap - pointless guarantee and very obstructive bristan staff
16 februari 2026
Review zonder uitnodiging
Antwoord van Bristan
Good morning,
Our customer service department works hard to provide an extraordinary customer experience, and it is disappointing to hear that on this occasion, you feel we’ve let you down.
Please keep an eye out from enquire@bristan.com where we can discuss this further.
Many Thanks
Lauren
Great high quality tap - competitively priced
Manufacturer of high quality taps, supported by good customer service and a 10 year guarantee reflecting the quality of the products.
20 februari 2026
Antwoord van Bristan
Good morning Nick,
We're happy to hear that you are satisfied with our high-quality taps, our customer service, and the 10-year guarantee that reflects our products' quality. Thank you for your positive feedback!
Kind regards
Lisa.
Outstanding customer service
Outstanding customer service. We tried to order a seal missing when bought at a retailer. Kevin, technical advisor, responded quickly. The seal was no longer available but a replacement tap was despatched by next day delivery. Excellent service and great products from a UK company. Thank you. Highly recommended business.
18 februari 2026
Review zonder uitnodiging
Antwoord van Bristan
Dear Helen
We appreciate you taking the time to share your feedback! We are happy to hear that our team was able to provide helpful advice and resolve the issue effectively.
Many Thanks
Samantha
Well done Bristan customer service my problem…
The Bristan team sorted out my problem very quickly
13 februari 2026
Antwoord van Bristan
Dear Anthony
Thank you for your review, we really appreciate you taking the time to leave a comment about the service you’ve received, and we appreciate your feedback.
Many Thanks
Samantha
Excellent service.
12 februari 2026
Antwoord van Bristan
Dear Bryan
Thank you for your review, we really appreciate you taking the time to leave a comment .
Many Thanks
Samantha
Excellent help
My kitchen tap is no longer available so I could not find the parts on line. A Very helpful phone call identified the parts which were quickly despatched.
11 februari 2026
Antwoord van Bristan
Good morning Ian,
We're happy to hear that we could identify and quickly dispatch the correct parts for your kitchen tap, even though they were hard to find online. Thank you for your positive feedback!
Kind Regards
Lisa.
Excellent customer services
Excellent customer services, very knowledgable and helpful people, and real human beings!
18 februari 2026
Antwoord van Bristan
Dear David
Thank you for your review, we really appreciate you taking the time to leave a comment about the service you’ve received, and we appreciate your feedback.
Many Thanks
Samantha
Antwoord van Bristan
Dear Gordon,
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Many Thanks
Lauren
Excellent Customer service
Needed some replacement tap cartridges so contacted call centre; received excellent service throughout.
9 februari 2026
Antwoord van Bristan
Good afternoon,
We're happy to hear that you received excellent service from our call center while getting your replacement tap cartridges. Thank you for your positive feedback!
Kind regards
Lisa.
Ouch ... 2 months out of warranty and clobbered!
I'm a consumer and have used Bristan taps for as long as I can recall. The quality of their taps is - usually - not in doubt.
I have a 4 in 1 tap in my house, installed in December 2023. In February 2026, the water tank has sprung a leak and the the water temperature is much lower than it should be.
It requires a new tank at £500+ and it is literally two months out of warranty.
My disappointment is that Bristan offer you no help. Would it hurt them to sell that tank at cost price, given the warranty?
I have had to buy one from another retailer at a lower cost than what Bristan were selling it for and that just feels wrong.
In summary, might be great taps but certainly not the best when it comes to customer empathy/service.
They could learn from the big American firms which seem to me to have a totally different attitude to customers - especially Ninja, Apple and Amazon.
18 februari 2026
Review zonder uitnodiging
Antwoord van Bristan
Dear Ian,
Our customer service department works hard to provide an extraordinary customer experience, and it is disappointing to hear that on this occasion, you feel we’ve let you down.
Please be assured we take all feedback seriously and your concerns will be used to find new ways that we can enhance our customer experience.
Many Thanks
Lauren
Excellent customer service
Excellent customer service. Caring knowledgeable and responsive.
17 februari 2026
Antwoord van Bristan
Good afternoon Keith,
We appreciate you taking the time to share your feedback! We are happy to hear that you had such a positive experience with our team.
Kind regards
Lisa
Great service and guarantee
Had taps purchased over a year ago that developed a drip. Got quick and pleasant response and spare valves sent. A top notch company
17 februari 2026
Antwoord van Bristan
Good afternoon Andrew,
We're happy to hear that you received a quick and pleasant response and spare valves for your taps. Thank you for your positive feedback; we appreciate it!
Kind regards
Lisa
Antwoord van Bristan
Dear Jeremy
Thank you for your review, we really appreciate you taking the time to leave us such a great comment.
Many Thanks
Samantha
Excellent customer service
Our Java kitchen tap started leaking and I contacted Bristan via their website (without the need to deal with an AI bot). They replied that I'd receive a response within 3 days. The response came within 6 hours. I was asked for a few extra details, I provided them and again received a reply within hours, providing relevant and useful advice. I needed a set of seals which they supplied (and waived the delivery charge).
Bristan's customer service responses were rapid, relevant and helpful, much better than most companies I've dealt with over the years. When things go wrong, good customer service is what we need, and Bristan certainly provided it.
14 februari 2026
Antwoord van Bristan
Good afternoon,
We're happy to hear that our service was rapid, relevant, and helpful when your kitchen tap leaked. We appreciate you taking the time to share your positive experience with our customer service. It's great to know we could provide the seals you needed!
Kind regards
Lisa.
Had fault after 4 years and sorted out…
Had fault after 4 years and sorted out very promptly
Well done
13 februari 2026
Antwoord van Bristan
Good morning,
We appreciate your positive feedback! We're happy to hear that we resolved the issue quickly and efficiently for you. Thank you!
Kind regards
Lisa.
Excellent customer service
Excellent customer service. In an age where companies and service providers seem to want nothing to do with their customers, Bristan was excellent. From the lady on the phone to the tech who visited my home.
13 februari 2026
Antwoord van Bristan
Good morning,
We're happy to hear that you had such a positive experience with our customer service! It's great to know that the team's support, both on the phone and during the home visit, was helpful. Thank you for your feedback.
Kind regards
Lisa.
Breath of fresh air
Fantastic, knowledgeable service from a highly efficient customer service. Everything sorted perfectly. It was a breath of fresh air having such a delightful response on the telephone.
13 februari 2026
Antwoord van Bristan
Dear Martin
We appreciate you taking the time to share your feedback! We are happy to hear that our team was able to provide helpful advice and resolve the issue effectively.
Many Thanks
Samantha
Excellent customer service
Excellent customer service, polite efficient &well informed.
Good quality product at a fair price.
13 februari 2026
Antwoord van Bristan
Dear Roger
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Many Thanks
Samantha
Shower …
My shower was under guarantee and when I contacted Bristan to say the thermostat was not working they immediately sent out their agent and he replaced the shower.
12 februari 2026
Antwoord van Bristan
Dear Dorry,
Our Customer Service Department works hard to ensure that we provide the best service we can, and I can’t wait to share your comments with the rest of the business.
Many Thanks
Lauren
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.