Bristolbouncycastlehire Reviews 

82
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 1 van de 5 sterren

Absolutely awful completely 1st of May my mum booked this company for my sisters 8th birthday party which was today, 2 hours before the party started they decided to text my mum and tell her they woul... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great service and experience. The team were very responsive and communicative, confirmed delivery times and dates, checked the hall was appropriate for the bouncy castle, and even made some amendments... Toon meer

Beoordeeld met 5 van de 5 sterren

I couldn't of chosen a better company! I'm the type of person that asks a million questions but in the WhatsApp messages, they were always very quick to respond and every question I had, had an answer... Toon meer

Beoordeeld met 5 van de 5 sterren

Bouncy castle was is excellent condition. Arrived on time and taken down on time as well. The delivery guy was super kind when dealing with disappointed kids at the end. ❤️

Bedrijfsgegevens

  1. Kinderfeestjes
  2. Springkussenverhuurder
  3. Mobiele disco
  4. Feestapparatuur verhuurbedrijf

Geschreven door het bedrijf

Bristol Bouncy Castle Hire offers top-quality inflatable castle hire and kids' party entertainment services throughout Bristol and surrounding areas, including Newport & Cardiff Our extensive selection includes bouncy castles, inflatable slides, mascots, and Dj/Disco hire, perfect for birthdays, community events, and family gatherings. With affordable rates and reliable service, we make it easy to bring fun and excitement to your next event. Choose Bristol Bouncy Castle Hire for a hassle-free, memorable party experience! When choosing Bristol Bouncy Castle Hire, you’re selecting the best in party entertainment for Bristol and beyond. Our professional team ensures seamless setup and safety, giving you peace of mind for your event. Whether it’s a kids' party, community gathering, or special occasion, our commitment to quality and customer satisfaction sets us apart from other party hire services in Bristol. Choose us for exceptional service, a wide variety of inflatable options, and a fun-filled, Book Your Paw Patrol Party Today! Ready to make your child’s Paw Patrol-themed party a reality? Get in touch with us today to book your mascot, bouncy castle and party packages! Phone: 07706 719708 (Call or WhatsApp) Email: support@bristolbouncycastlehire.co.uk Website: www.bristolbouncycastlehire.co.uk


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

82 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(82)

61 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Absolutely awful completely 1st of May…

Absolutely awful completely 1st of May my mum booked this company for my sisters 8th birthday party which was today, 2 hours before the party started they decided to text my mum and tell her they would have to cancel due to one of the drivers being sick and it being one of the busiest days of the year for them... unacceptable!! Had a very upset little girl! so many people said they have had this problem with this company how it's still running i dont know PLEASE AVOID THIS COMPANY YOU WILL JUST GET LET DOWN LIKE THEY DID TO US DO YOUR RESEARCH BEFORE BOOKING WHICH WE DIDN'T DO UNFORTUNATELY!!!

18 juli 2026
Review zonder uitnodiging
Logo Bristolbouncycastlehire

Antwoord van Bristolbouncycastlehire

Hi Demi,

We completely understand why you're disappointed, and we've apologised for the cancellation. However, saying we "shouldn't be trading" because one member of staff was unable to work is an extreme and unfair conclusion.

Have you ever worked somewhere where someone called in sick? Does that mean the entire business should close? Unfortunately, staff illness happens in every industry.

This year alone we've completed over 500 bookings. Our cancellation rate is under 1%, meaning that for every 100 bookings we accept, we successfully deliver around 99 of them. Today was one of the very rare occasions where a last-minute staff absence left us unable to fulfil every booking despite our best efforts.

Yes, five bookings were affected today, and we're genuinely sorry for that. But describing this as something that happens "loads" is simply inaccurate.

Do you honestly think we choose to cancel bookings? If our equipment doesn't go out, we don't get paid. We still have our staff, vehicles, insurance, and business costs to cover. Cancelling customers damages our reputation, loses us income, and creates exactly the sort of situation we're now dealing with. There is absolutely no benefit to us.

We're proud of the service we provide. With over 400 five-star reviews and only a handful of negative ones, our record speaks for itself. One difficult day caused by an unexpected staff issue does not define our business or the standard of service we consistently deliver.

You're entitled to be upset about your booking, and we understand that. But questioning whether we should even be trading based on a single, exceptional incident is neither fair nor reflective of the business we've built.

Here on trustpilot negative reviews are less than 0.9% not even 1%

Where are all these people you spoke to having the same incident? Absolute nonsense.

Beoordeeld met 5 van de 5 sterren

I couldn't of chosen a better company

I couldn't of chosen a better company! I'm the type of person that asks a million questions but in the WhatsApp messages, they were always very quick to respond and every question I had, had an answer which out my mind at rest. They turnt up early and even cleaned the bouncy down as it was a bit muddy from the previous party, the bubble machine we hired was also a hit with the kids. Over all I was very satisfied and the kids loved the whole day! Thank you so much and I will be using this company again in future

11 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bouncy castle

Bouncy castle was is excellent condition. Arrived on time and taken down on time as well. The delivery guy was super kind when dealing with disappointed kids at the end. ❤️

11 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

These guys are great

These guys are great - reliable and have great choice of bouncy castles. We’ve used them 2 years running and will keep coming back cos from booking to bouncing it is always easy.

11 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service and experience

Great service and experience. The team were very responsive and communicative, confirmed delivery times and dates, checked the hall was appropriate for the bouncy castle, and even made some amendments as requested. They turned up early on the day and got the bouncy castle and sound system set up and packed away really speedily. One very happy 5 year old, would definitely use again.

5 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service, I had a bit of trouble booking but they answered my WhatsApp and got it all sorted for me. Delivery was prompt and pick up on time. Both staff members were very friendly and helpful. Would definitely recommend and use them again! Thank you!

5 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Wedding karaoke system

We hired a karaoke system for our wedding, but what we received was simply speakers, microphones, and a laptop with YouTube set up on it. This was not what was advertised, which stated a preloaded tablet and made no mention of requiring WiFi.
Unfortunately, the system did not work when we came to use it, meaning we were unable to do any karaoke at all, which was a real disappointment and ultimately brought our evening to an early end.
We raised a complaint, but were told we would not receive a refund despite the equipment being unusable on the day.
We spent £150 expecting a proper karaoke system, but what was provided did not match the description and effectively amounted to a basic YouTube setup.

12 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service from Bristol Bouncy…

Fantastic service from Bristol Bouncy Castle Hire. A great selection of bouncy castles, excellent communication, and a professional, friendly team. Setup and collection were seamless, and everything was handled efficiently. Faultless service from start to finish. Highly recommended, and we’ll definitely use them again.

31 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We had a great experience with Bristol…

We had a great experience with Bristol bouncy castle hire. They really went above and beyond to make sure we got what we wanted and booked for. Great service friendly people and we were kept up to date with everything along the way. We will definitely boom again.

28 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very efficient

Very efficient, polite & friendly ladies!
All of the equipment supplied was amazing & the children very much enjoyed themselves. Thank you for making my sons birthday party that little extra special!

21 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Super helpful and generous!

These guys were super helpful answering all my questions before booking a low bouncy castle for my child's birthday party. They showed up promptly, were friendly and even threw in an extra one! Would definitely use again and have already recommended them to other parents.

25 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very good company would definitely use…

Very good company would definitely use them again. From the point of booking to the time they arrived they kept in constant contact. The bouncy castle was in great condition and the party was a big success. We booked the full party package and was worth every penny. Very friendly and great service.

24 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really polite

Really polite , really lovely customer service definitely hire again in the future !!

25 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing products with great service …

I was going to book a standard bouncy castle for my boys birthday party hut then I came across these guys who supply everything you need as a package! My little boy absolutely loved it! Plus the service was exceptional especially due to timing, friendliness and practicality. I did not have to do anything towards the setting up or collection, the staff did everything bless them!

10 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We had Spider-Man and Elsa come to our…

We had Spider-Man and Elsa come to our party for 23 Foster’s children.
Both characters were absolutely amazing, engaging with the children and truly entertained them . All the children and many adults were totally blown away .
Thank you so so very much for giving our children a truly magical afternoon , you guys made our party x

11 januari 2026
Review zonder uitnodiging

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