Very easy and straightforward service. Ordered online after receiving some samples and was given 24 hours notice of delivery and time. Delivery was smooth. Bed was carefully handled and well packaged.... Toon meer
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Lees wat reviewers zeggen
Brilliant choice of beds and fabrics. Ordered over the Christmas period and the upholstered ottoman bed frame arrived 2 weeks later! I'd been looking for something quite specific and am so glad I foun... Toon meer
Very pleased ,we bought a bed base from them, pleased with the colour of the base , we opted for a more expensive material which looks like a soft brown suede colour. All was straightforward but we h... Toon meer
Bedrijf heeft geantwoord
Absolutely bad service. Bad communication. Missed delivery date. And they are totally confused people. They think customer have nothing to do but to reply and communicate with them. Please dnt buy bed... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Dreamy, hand-crafted beds and mattress made in Britain and built to last. Design a bed that’s perfect for you, with stress-free ordering and 10 working days free delivery*.
Contactgegevens
Unit 1A - 1D, The Hill Top Estate, B70 0TX, West Bromwich, Verenigd Koninkrijk
- 01215673131
- hello@britishbedsdirect.co.uk
- britishbedsdirect.co.uk
4,5
Uitstekend
962 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Delivered new bed delivered on time fitted and rubbish and old bed removed
Delivered on time fitted and rubbish removed
15 april 2026
Antwoord van British Beds Direct
Hi Mike,
Thank you so much for your kind words! We're really pleased to hear your new bed was delivered on time, fitted, and that everything was taken away cleanly. We hope you enjoy it for years to come! 😊
Kind Regards
Adam
British Beds Direct Team
Lovely bed frame
Easy ordering, quick & free delivery.
Good choice of fabric at reasonable price.
1 april 2026
Antwoord van British Beds Direct
Hi Pauline,
Thank you for the great review! We're so pleased you found the ordering process easy and that your bed frame arrived quickly. We hope you enjoy it for years to come! 😊
Kind Regards
British Beds Direct Team
Disappointing
Disappointing
The box is well made but the upholstery is poor and wrinkled in several places
17 maart 2026
Antwoord van British Beds Direct
Hi Mrs F A Good,
Thank you for your feedback, and we're really sorry to hear the upholstery hasn't met your expectations. We'd love to put this right for you — please do get in touch with some photos of the affected areas and we'll do our very best to ensure you're happy with the item you ordered. 😊
Kind Regards
British Beds Direct Team
Excellent product (blanket box)
Excellent product (blanket box). Delivered promptly and looks great.
27 februari 2026
Antwoord van British Beds Direct
Hi Dianne,
Thank you for your kind review. We’re happy to hear the delivery was fast and the product was excellent!
Kind Regards,
British Beds Direct
Very impressed
Great quality bedhead at a reasonable price. Communication is very good. Recommended
20 februari 2026
Antwoord van British Beds Direct
Hi Alison,
Thank you for your kind review. We’re delighted to hear you’re pleased with the quality of your bedhead and found it to be great value for money.
It’s also lovely to know our communication met your expectations. We really appreciate the recommendation.
Kind Regards,
British Beds Direct
Excellent communication from start to finish.
British Beds Direct made choosing & purchasing a headboard a pleasure. From sending samples to delivering on time, they are a pleasure to work with.
The product is well made & was VERY affordable. Thank you
20 februari 2026
Antwoord van British Beds Direct
Hi Patsy,
Thank you for your wonderful feedback. We’re so pleased to hear that choosing and purchasing your headboard was a smooth and enjoyable experience, from fabric samples through to delivery.
It’s great to know you’re happy with the quality and value too. We truly appreciate your support.
Kind Regards,
British Beds Direct
on time delivery
10 februari 2026
Antwoord van British Beds Direct
Hi Michael,
Thank you for your review. We’re glad to hear that your delivery was on time!
Kind Regards,
British Beds Direct
Great bed and price
Great bed and price. Highly recommended no problems delivered safely
5 februari 2026
Antwoord van British Beds Direct
Hi Andy,
Thank you for your positive review. We’re delighted to hear you would highly recommend us!
Kind Regards,
British Beds Direct
Headboard Experience
Well here I am again reporting on the headboard which arrived by Evri. I’ve only given four stars for the following,
1 I was informed last week that the courier (not Evri) had my parcel but did not materialise so I had once again asking where it was and told it was lost but never seemed to have left the factory. On the second occasion all well and delivered today.
2 The staples securing the polythene cover are a nightmare to remove, they might be easy for the manufacturer but not so for the customer, a more customer friendly solution would be appreciated.
The headboard is excellent, well made and nicely upholstered, we have it in eau de nile which is a nice neutral relaxing colour. I am very satisfied with the headboard and would give the 5*.
Reflecting on my experience with a divan base and then the headboard, the products are first class but the systems need a bit of urgent work, left hand please talk to right hand. Lost stars on both accounts because of this.
10 januari 2026
Review zonder uitnodiging
Antwoord van British Beds Direct
Hi,
Thank you for taking the time to share such detailed feedback. We’re very pleased to hear you’re delighted with the quality, upholstery, and colour of your headboard. We sincerely apologise for the confusion and delays around the courier and tracking, and we appreciate your patience while this was resolved. Your comments about our internal communication and the packaging staples are extremely helpful and will be passed on to the relevant teams as we work to improve the overall customer experience. Thank you again for your honest review.
Kind Regards,
British Beds Direct
Antwoord van British Beds Direct
Hi Alison,
Thank you for your kind words. We’re delighted to hear you found our service personalised and caring.
Kind Regards,
British Beds Direct
The bed divan looks and feels lovely
The bed divan looks and feels lovely, and it's very comfortable and sturdy. I'm very happy with it
8 januari 2026
Antwoord van British Beds Direct
Hi Emma,
Thank you for your lovely feedback. We’re so pleased to hear you’re happy with the comfort and quality of your bed. Enjoy!
Kind Regards,
British Beds Direct
EXCELLENT SERVICE
EXCELLENT SERVICE
From the very beginning: the phone was answered within 5 rings, advice given, sending out samples and placing the order were all stress free and easy. Particularly Sam and Adam were very helpful. The cherry on the cake of professionalism came after this.
I needed to cancel my delivery several times. Each time this was handled very well and each time a new time and date was given to me. There were consistent follow ups, with text and phone calls confirming the new delivery date. Kay was most helpful and went out of her way to assist me by organising the delivery company to move an item of furniture from the house for me to make way for the bed. Kay and the delivery team from Furdeco were all out to help and coordinate. Thank you to everyone at British Beds Direct and Furdeco. Happy new year to you all. Will recommend you.
30 december 2025
Review zonder uitnodiging
Antwoord van British Beds Direct
Hi,
Thank you so much for your wonderful review. We’re delighted to hear about your positive experience from start to finish. We’re especially pleased we could help make the delivery arrangements stress-free. Thank you for recommending us, and we wish you a very happy New Year too.
Kind Regards,
British Beds Direct
Bought a bed from this company very…
Bought a bed from this company very good quality happy with the bed just be wary of the company that they subcontract for deliveries. My delivery is supposed to take place on Monday. I received it on Friday.
27 november 2025
Antwoord van British Beds Direct
Hi Audbry,
Thank you for your feedback. We’re glad you’re happy with the quality of the bed and apologise for the delivery. As deliveries are handled by a delivery partner, we appreciate you bringing this to our attention.
Kind Regards,
British Beds Direct
Very helpful advice over the phone
Very helpful advice over the phone. Good delivery experience.
27 november 2025
Antwoord van British Beds Direct
Hi Julia,
Thank you for your kind words! We're thrilled to hear you're happy with the bed base and our team was helpful! We hope you enjoy your new bed.
Kind Regards,
British Beds Direct
Happy customers
Neat-looking bed at a good price. Arrived on time.
Was pleased to find their range included simple, lower bases. My elderly Mum is v.happy & finding it much easier to get into.
Found staff really helpful by phone & email. They answered all my queries & quickly resolved a minor issue. Great customer service. Thank you.
24 november 2025
Review zonder uitnodiging
Antwoord van British Beds Direct
Hi Claire,
Thank you so much for your kind review! We're delighted to hear that your Mum is enjoying the bed and finding it easier to get in and out of. It’s wonderful to know that our range met your needs, and we're glad we could provide helpful service both over the phone and by email. We're also happy to hear that we were able to resolve the minor issue quickly for you. Your feedback means a lot to us, and we’re grateful for your trust in our team.
Kind Regards
British Beds Direct Team
I am really pleased with my bed and…
I am really pleased with my bed and headboard they look lovely, the rest of the room needs refitting now to keep up with my beautiful bed. Also special thanks to Kay who helped me choose everything and sort out my delivery. Lovely people and personable service. Good luck everyone
15 oktober 2025
Antwoord van British Beds Direct
Hi Nadra,
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your bed and headboard. We truly appreciate your kind words about our team and service. Wishing you the best of luck with the rest of your room refitting! If you ever need assistance again in the future, don't hesitate to reach out. Thanks again for choosing us!
Kind Regards
British Beds Direct Team
Absolutely shocking quality the bed had…
Absolutely shocking quality the bed had a leg missing the quality was awful the frame broke on first use by small framed person the materials used are low quality
The mattress has mould on it dirty and second class quality shocking company who totally ignore your emails
I would definitely recommend giving this company a wide birth
11 november 2025
Review zonder uitnodiging
Antwoord van British Beds Direct
Hi Jennifer.
It looks like this review may have been left for the wrong company, as we don’t have any record of an order under your name. Could you please double-check? If you do have an order with us, we’d be happy to help if you get in touch directly to the email hello@britishebdsdirect.co.uk
Kind Regards
British Beds Direct Team
Mostly good but bed base not of the…
Mostly good but bed base not of the quality I expected- rough edge seams with loose threads. Also casters very hard to fit.
26 september 2025
Antwoord van British Beds Direct
Hi Hilary,
Thank you for taking the time to share your feedback. We're pleased to hear that you found most aspects of your purchase good, but we're sorry to learn that the bed base did not fully meet your expectations.
We appreciate your comments regarding the rough edge seams and the difficulty with fitting the casters. Your insights are valuable and will be shared with our product development team to help us improve both quality and ease of assembly.
Please accept our sincerest apologies.
Kind Regards,
British Bed Direct Team
Very pleased.
Very pleased ,we bought a bed base from them, pleased with the colour of the base , we opted for a more expensive material which looks like a soft brown suede colour. All was straightforward but we had a problem which wasn’t their fault but on ringing ,the staff worked diligently on our behalf , and it’s been resolved free of charge. Really pleased.
23 september 2025
Antwoord van British Beds Direct
Hi Jean,
Thank you for your kind words, we are glad you like the colour! We are always here to help if you need anything!
Kind regards,
British Beds Direct
Antwoord van British Beds Direct
Hi Louise,
Thank you for your kind words and 5-star review! We're thrilled to hear you're happy with the bed base and appreciated the communication throughout. We hope you enjoy your new setup. Please don’t hesitate to reach out if there’s anything else we can help with!
Kind Regards,
British Beds Direct
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