British Friendly Society Reviews 318

I found the call handler sympathetic and very understanding of my circumstances and made me feel ok about my decision relating to my policy.

Overall the service was excellent and very friendly staff.
Sadly I had to cancel my cover due to changing circumstances but the staff made it very easy and stress free.
I would 100% recommend to people and would consider returning in the future.

First class customer service and professional approach together with definitive, information and communication,

My late father introduced me to British Friendly when I was a teenager and recently Paula and Samantha BF staff helped me during a sad and difficult time after the recent death of my Mother . Thank you . Its good to have the security if you are sick.

I am blown away with the assistance I have had from British Friendly.
Sharon T my claims manager has been fantastic throughout the process and has made my feel at ease and confident to be able to concentrate on my recovery.
It’s been a long road and I’m still on it but I feel I will get there especially as I haven’t had to worry about loosing my home due to loosing my livelihood.
I have my other insurances with NFU as they are great for no quibble claims, now with my experience with British friendly I have found them to be outstanding too.
Thank you for everything I really appreciate it, I could not have got through this nasty accident without you.
Sincerely Em

No complaints at all, British Friendly sorted out sickness cover for me when I was finding it difficult with other providers.

Britishfriendly have saved my life .with out this insurance, I would not have known wot to do.

Helpful and friendly on the phone! Pleasure to deal with !

customer service advisor was very helpful

I have unfortunately not been able to work recently due to a medical issue which I believe will need an operation,
I have never had to take time off work in over 30 years so this has hit me hard,
However I remembered that I had income protection with British friendly and called them to see if I was covered,
I have to say they have been brilliant and so helpful and understanding I can't thank them enough,
Highly recommended them to others.

The staff who I was talking over the phone was very friendly and helpful. The explanation was clear,easy to understand . Thank you

British Friendly have been great. I needed to use them last year briefly and again this year for a more substantial period. The experience has been very easy and professional.
The claim itself was very straightforward and it has been great to be able to speak real people with ease.
I am currently waiting for my HGV entitlement to be reinstated by DVLA which has taken longer than I expected. They've now extended my claim 2 times after keeping them updated and sending any correspondence I have received from work or DVLA.
If you have a genuine claim and keep them up-to-date I highly recommend British Friendly.

Great service and advice from Paula on freezing my account temporarily. Thank you

I've found my dealings with this company to be helpful and professional and quick to respond to my query.

What is didn't like and wasn't informed of was the of days when I tuck out the policy was three working days not a week also I went Ltd,and got penalised for it,my policy went up with inflation,plus my amount paid to me,but because I went Ltd and I received dividends, they reduced the amount I was paid.i don't see what me receiving dividends has got to do with British friendly, I've been with this company for over fifteen yrs.and won't be carrying on with them.they ve got very expensive

Very quick and helpful customer service. Haven't claimed so can't give feedback on that.

Friendly and listened to my needs.

If u have doctors official approval all the evidence notes hospital letters It does not matter they do not pay out to the sick. On the other hand you have to be cleaver not sick to receive any sort of help from this company I was with them for 6 years.

I never thought I would have to write something like this.
In April this year I had a serious accident — broken ribs, a broken collarbone and a collapsed lung. I couldn’t work, I was in pain and completely dependent on support.
This is exactly why I had an Income Protection policy.
Instead of helping me when I needed it most, British Friendly refused to pay out.
They claimed I had “hidden” a medical condition — something that is simply untrue.
My GP records show the full truth, yet the insurer still turned their back on me at the worst possible moment.
The emotional stress of fighting for something I genuinely paid for has been overwhelming.
No one should have to go through this when they are already injured and struggling.
In a way, I want to thank British Friendly for one thing — they opened my eyes to how fragile and flawed the insurance process really is, and how little protection customers truly have when they need help the most.
What speaks volumes is that British Friendly has already tried multiple times to have my review removed.
If a company stands by its actions, it does not panic-report genuine customer experiences.
I’m sharing this so others can be aware and make informed decisions.
Since posting my review, I’ve already been contacted by people with almost identical experiences.
It’s worrying how consistent the pattern is

Inefficient at all. No point using and also I wasn't respected as a black identified person which hurt me a lot.