British Friendly Society Reviews 318

Be careful, very very careful. Need a claim? Unless you’ve documented EVERYTHING, your well out of luck. Been with them for 10yrs plus, waste of time when I needed them. Funny how they can pull up an email I sent in December asking to cancel my policy but can’t find any correspondence from a hospital bed a few months prior. Nice as well of them to tell me that before they can look into it that I’d need to pay the outstanding balance before they’d proceed even though I’d sent the email explaining why. Again, proceed with caution!!

Very helpful staff. I have had no problems with British friendly.

Had a conversation with Kalpana. How refreshing to talk to a proper person and someone who knew their subject, not just working from a robotic script.

Thank you - information obtained and transaction executed. There a a lot of finance institutions could learn from this.

This is a great company and stands by its word in all that’s stated when you take the policy out.

I contacted British Friendly with regard to updating my policy. I was given a curt response telling me to go back to my broker. My policy is seven years old. I was given no contact details for the original broker. Fortunately, I kept all my paper work and was able to contact the original broker, but I had expected a more helpful response from British Friendly.

When I call always helpful professional informed and go above & beyond thank you team when you are at your low nice to speak to team who are always helpful

Very happy with the service provided by British Friendly. I haven't needed cover ever before but so glad it was in place.
Do not rely on government support because the more you put into the system the less you get out!

It taken 8 weeks to get any kind of payment. Very slow at communication

There helpful at all times and very fast when replying to any questions you have.

Quick contact and sorted out my problem without any issues.

Have been with this company over 10 years this is the first time iv made a claim on my sickness insurance it took around 5 weeks to get the income protection up and running through no fault of British British friendly think I didnt understand the email system but the company sent me a £50 gratitude payment and back dated what I was owed anyone considering taking out this insurance should do so as you never know when you will need it iam glad I did as I dont have to worry about paying my Bill's on ssp
Ps a great company

I have been with the British benefit for 30 years. They are so helpful and kind and easy to deal with not like other companies. There’s never a problem and everything is straight forward. I’m so glad I chose this company

Very nice friendly staff, especially Lesley who was very efficient in dealing with my claim.

Pleasant helpful staff

Very friendly and helpful staff helpful all the way through sorting things out even when we had problems with the form

Everything went as planned from 1st phone call to report absence from work to getting payments. Cannot fault them

Very polite, helpful assistant. Quick easy steps to follow

The staff is very helpful and friendly and understanding Notting no brother to them