Browns Fashion Reviews 

I guess it is fair to give a third positive review if the service of the e-shop just keeps getting better. One again a great product, great price, and next-day delivery, which I didn't even expect. Keep up!

Poor after sales experience. Bought an expensive pair of Chloe espadrilles which arrived in decent time and well packaged in mid may 2023. Loved the shoes and have been wearing them for the last few weeks. I suddenly noticed over the weekend that the stitching to the back seam is coming apart. I’m devastated. Not only because the shoes are so new but also because it looks noticeable and it will probably happen to the other seams. Also I was wanting to wear these on holiday etc. This is clearly a manufacturing fault, contacted Browns who asked for detailed photos of both shoes and have decided from this that it is wear and tear and not manufacturing. They have offered £20 refund. I have had quotes from specialist repair companies of £75 and up to repair the stitching, Browns are not interested. I have asked do they have a recommended repair company that I could use, they never provided an answer. They just want to pay the £20 and close the case. I want Chloe informed that their very expensive shoes are not fit for purpose and browns advised me they wouldn’t help me either because the sale was through browns and not Chloe directly. So I’m stuck with a £400 pair of faulty shoes that I now can’t wear and have to pay through the nose to repair. And that will probably develop further stitching issues. I would have expected an easier way to resolve this though I guess it’s very much a buyer beware scenario. I wouldn’t recommend the shoes or the retailer

The jacket I ordered was dispatched quickly and came impeccably packaged but I noticed a few weeks after buying that there are a few untidy bits of stitching and a very poorly trimmed part of fabric on the arm, unfortunately by the time I noticed this my size had sold out so I wouldn't have been able to exchange. I understand this is more the fault of the manufacturer but I'm surprised the faults weren't noticed by the retailer.

I wouldn’t recommend this company at all. I ordered a binibamba pram liner that arrived faulty. There were some marks to the back but the main issue was the stitching was unravelling making the item completely unusable. I sent the item back for a refund and was shocked to discover they don’t fully refund shipping costs, that were rather hefty at £8 for a light item. In my experience companies always reimburse shipping costs for faulty items. It’s not the customers fault they were sent a faulty item, the company should have some quality control procedure before shipping out items. It’s completely unfair that a customer loses out financially when the company are at fault.
Be warned it will cost you if you receive a faulty or damaged item.

Bought several Brinker & Eliza jewellery pieces – all faulty.* CS booked collection at the wrong time, then didn't reply to follow up emails, and took weeks to reply to reminders. Acknowledged faults but did not agree to a return, despite me setting out terms and timeline of UK consumer law, and full proof. Lied in emails about their past emails – despite me having a past record. Eventually stopped replying entirely. Horrid, horrid, gaslighting experience – so dishonest, low grade and disappointing. Love the curation at Browns but can't bring myself to shop their again due to law-breaking customer service.

*Two Completedwords jewellery pieces in the same order also arrived heavily tarnished. I contacted the brand directly, who kindly replaced these for me in just a matter of weeks. It seems Browns were using their Sale to offload faulty goods, with no thought for their customers. Sadly, I didn't have the same luck with the Brinker & Eliza pieces, since I had to deal with Browns directly. Just horrible service – I can't believe they get away with flouting UK consumer law in this way.

The whole thing was done so quickly, I didn’t have the time to even think about it. And I’m thrilled about my choice. GREAT experience.

Great luxury experience

I wanted to order a discounted item. Before payment the discount was gone. I was told that the item might be already sold and it was a technical issue. However, after days the item is still for sale at the regular price and I haven't received any further reply to my inquiries.

Excellent experience, can only recommend

Quick and efficient service, with perfectly packaged and delivered item.

Top Class service got item at a great price and super fast delivery

I was purchased a few items and make a return, but I don’t get refund until now!! It’s going crazy! The website sometimes doesn’t work almost!! I’m so disappointed!!! Disgusting! Where is my money???

Purchased an Yve Saint Laurent lou lou small from Brown's, and it was delievered in perfect condition, the packaging to keep the bag in good condition I couldn't fault it , and the offer for this piece was just amazing , delivery was express and arrived within 48 hours. I couldn't be happier with my new purchase and thank you again Brown's for the amazing service. ❤

Horrible experience.

I ordered a dress from this site on the 15th of May and paid for express shipping. 6 days later my order still wasn’t shipped. I called and asked for my order to be cancelled.

My order was cancelled 4 days ago and up until now I haven’t received a confirmation of refund. I have called over 4 times and I keep hearing the same silly excuses. Please refund my money. This is the first time I’ve experienced such a fraudulent experience.
How can you cancel my order and hold on to my money?

Ordered 19-69 rainbow bar perfume fir my wife's birthday but wrong perfume was delivered even though packaging showed the right product. Raised issue by email with photos, but no response until I called the customer services. After 3 working days they are still looking into the return process and refund as they don't accept returns on perfume. No further help despite several follow up calls and emails. I had to get actual perfume from another store for my wife's birthday and still no word on when I'll get a refund for their mistake, even though I'm well with rights of my consumer rights on distance selling.

My package arrived very quickly. The product was exactly as described and I am pleased.

I bought a bag and it was really good price. It was beautiffuly packed and arrived quickly. I dont have nothing to say except that you are great 😊

Easy website, quick delivery, eco friendly packaging