Brown Thomas Reviews 652

The female security guard was extremely rude when I was entering the store this morning. It’s such a shame because the other employees in the store itself are lovely and accommodating. I would hire new security staff to avoid putting off customers.

Was in Brown Thomas in Dundrum looking for new aftershaves to buy and was assisted by Séan. He was a lovely guy and was really helpful and knowledgable about all the products. Ended up buying two aftershave bottles from him. The purchase was a great experience thanks to him.

I have been at brown Thomas in Grafton street at Mac makeup stand. The staff is outstanding I really want to highlight Lucas, he’s been so sweet in approaching and helping me with my request, he spent a good few hours with me at trying to show me the best products combination 🙏. I highly recommend in case you’re looking for products specification and application. He’s very knowledgeable about MAC products. I’ll visit him soon again he’s a very sweet person .

Cork BT: Clinique stand ,
Had a lovely young guy named Ian treat myself and my partner so well, did my makeup for me and got my partner a seat and was so chatty and spent a good 20 minutes with us. I did not feel any pressure to buy anything he was the most down to earth lovely employee I’ve met in a while, thank you for my foundation and blush Ian ☺️☺️

Staff on makeup counters have terrible bitchy attitude. Rather go online or to Arnotts

I recently ordered an item and I clicked, click and collect in error, Brown thomas sent items our to me with no fuss, excellent customer service from Lianna.

Excellent customer support in tracking down a missing item. Lianna investigated and provided detailed and regular updates. We always felt this would be resolved quickly, and it was

Outstanding customer service today and two weeks ago from manager Lisa in the food department in Brown Thomas Grafton St. Lisa helped me out with a problem I had with a Fortnum and Mason purchase and couldn’t have been more helpful and kind. Thank you so much. And today, Zoe on the cash desk was just so lovely, warm and natural. It really just takes a simple smile and a few kind words for me to remember lovely staff and to bring me back into any shop. Thank you to both of you for being so kind and sweet. And also a mention for Martin in the homeware department who I’ve chatted to on many occasions. What a complete gentleman. And lastly (I didn’t catch their names) the staff in the electronics department (TVs) who I spoke to two weeks ago - really personable and helpful. Thank you very much.

Excellent customer service and products online and in store. I needed my online order amended, Lianna looked after it perfectly. Thank you 😀

I bought a bag which had a fault, the BT service desk was very quick to help and my issue was resolved very satisfactorily. They forwarded my query and advised me to go to the store where the manager replaced it and was also very nice to deal with: Overall a great experience

Wonderful experience with the customer service team in Brown Thomas. Really outstanding and rectified query most graciously sending on pillowcases. Could not do enough. Thank you all so much. I really appreciate all you have done to make by purchase such a good experience.

Abi is a wonderful sales person from the moment I arrived in the store until my departure she was there to ensure I was cared for with styles sizes etc.
She even brought me a glass of iced water without me requesting one.
It was a great experience overall
the kind a service that makes one want to return.
Which is a rarity these in Dublin retail.
Thank you Abi.

I have shopped with Brown Thomas for 25 years. I have always found their service and assistance exemplary. Things go wrong and that is a given in life. The measure of greatness in this regard is how problems are dealt with. I recently had some confusion with an online order when an incorrect item arrived. Carmel from the customer service team was prompt and proficient at resolving matters. She was excellent to deal with and a credit to her team. I thank her for all her help.

Sarah was just amazing at the Charlotte 5 stand. She took the time to go through everything I needed. A fabulous girl who knows her stuff. Caroline west cork who v8sited Sunday 23rd

I bought a pair of womens prada expensive... sunglasses 200euro +. Staff very helpful. However quality of the prada sunglasses very poor. I wouldnt recommend them, they scratched very easily , after wearing them for a short time, they became crooked & after some time the arm of the sunglasses broke twice 1st time repairable 2nd time not. Very disappointing.... zero recommendation.

I had a very positive experience with Brown Thomas customer service. Kevin endeavoured to resolve my issue and this was done very promptly. I would have no hesitation to order online again. Excellent customer service overall. Thanks very much

The customer service is good but the website is very clunky. The filters aren't helpful and it can be difficult to search for items. Pictures of products are limited, products descriptions are vague, and dimensions are rarely available. It also doesn't help that the website is a carbon copy of the Arnotts one. The fact that this is supposed to be a "high-end" store isn't reflected on the poor website. Needs work.

Siobhan on the Customer Service Team is fantastic at her job. and only for her and her resolve of my issue that I would be a returning Customer of BT.
I had a really bad experience on the Click and Collect Service as I received the wrong product for a Valentines Gift.
Siobhan Thank You so much for the lovely box of beauty goodies you sent me as a apology.

Bad customer service. Especially online

Very bad for stock 5 weeks waiting on the makeup in the Armani still no stock have to shop elsewhere now on girls are very helpful not there fault but the manager should be in to this 5 times I went in a joke