Brummstadt Reviews 

Absolutely exceptional customer support from Kevin both before purchase and after, but especially in resolving any issues I had during installation very very quickly with clear instructions and to my 100% satisfaction. I'm glad I chose Brummstadt for my head unit and would recommend them for a quality product and excellent service.

Unfortunately the infotainment unit sent out arrived with the wrong facia to fit my vehicle. Receptive to my complaint, on examination of the photos I sent of the facia misalignment, the company acknowledged their error and sent out a replacement facia. While it may be some time before I can fit the new facia, the company has indicated their commitment to continue to provide support through to successful fitting of the unit. Throughout the process the service and assistance provided by staff (Patrick) has highly professional, friendly and supportive. Despite the initial mistake, I would certainly do business with the company again.

The Guys were great the backup service was excellent.
I had a few hiccups, but they promptly sorted them out.
The Prado head unit is amazing.
Thank you Guys

The service from start to finish was great. Kevin is a great guy to deal with, quick replies to my emails and great advice to over my problems with installation etc.
So you are thinking of buyiing an upgraded head unit for your car call Brummstadt and ask for Kevin.

A big thank you to Patrick and the team at Brummstadt.
I had initially only reached out regarding a minor technical issue to which I received immediate and helpful support. Through the conversation, I had mentioned that I accidentally cracked the screens cover glass around the reset button and the Brummstadt team offered to replace the head unit for free. They provided paid postage details so I could return the unit with the cracked screen and provided a replacement new unit immediately.
Greatly appreciated and an amazing example of what real customer care and service looks like.

Beware that these head units will only run the apps that come with it. Every 3rd party app we have tried so far fails. We bought it on the basis we could run other apps from playstore, so it really doesn't suit our purpose at all.

Tommy was really helpful and assisted with all our questions.

The support service from Brummstadt Support Service was nothing short of outstanding. The help provided enabled me to complete the installation faltlessly. There is no way I could have successfully done it without the help provided. It certainly took the stress out of the installation and gave me every confidence in the Brummstadt brand. The end result a very satified customer. Again thanks

Brilliant head unit, and brilliant staff, i had an issue with the microphone and kev helped me out. They arent wrong about lifetime tech support, highly reccomend to anyone

Kevin was extremely helpful and responded promptly. I’m very happy with the service I received in resolving my reverse camera issue.

Poor response times. Android auto dropping out, search on radio doesn't stop, reverse camera not working, usb not connected. I asked for a refund and suddenly get told there are work arounds and no faults. Not good enough. Very disappointed.

Great customer service aftercare experience, had a few hiccups along the way but received prompt responses every time.
Would 10/10 recommend

Had some issues initially but the team were very helpful in sorting everything out. Especially Tommy.

I recently purchased a 13” inch head unit upgrade for my 2022 RAM 1500 which included a new facia. The quality is impressive and the technical advice throughout the installation was excellent. I had a small issue with the network SIM card not initialising which was dealt with quickly and efficiently through their warranty process. I highly recommend this company

$1200 unit, first sent wrong plug in harness, finally after a two week delay, pulled dash apart again, this time we got everything connected only to find there was no power to the head unit, after checking numerous things we discovered the power cable in the main power harness was not connected to the pin correctly, after fixing this problem we installed reverse camera and put it all back together. Now I have a power drop ( screen goes back ) for a few seconds each time I use my right indicator.

this is the second unit I've bought and the second time it's been a drama. . .

don't recommend and WILL NOT BUY AGAIN.

First camera failed within a year but got talking to the guys from brunmstadt and got a replacement sent out straight away. Really good customer service very happy

The after sales service was top shelf. Kevin and Tommy replied promptly to my emails with accurate and simple instructions.

Would 100% recommend

I got a head unit of these guys about 8 months ago now can't fault it! I have ran into a couple of technical issues over this time, both times i reached out to Tommy and had a reply within a couple of hours and problem sorted not long after that.
Really good product with even better after service!

Not a great experience:
*There was nothing on the packaging to say that it had come from Brummstadt and there was no invoice/receipt included so it was unclear whether it was the unit I had ordered.
*There were no installation instructions and there are no videos available online.
*There is no phone number for support. When I messaged their website, there was no response despite assurances on the website that a response would be provided in a 'few minutes.'
*Quality issues - there was a screw missing from the rear of the unit.
*The unit came with a dash removal tool so I didn't need to purchase the recommended extra tool kit - I am still waiting on a refund on this.
*I purchased the recommended microphone however there is no microphone port in the unit - I am still waiting on a refund on this.
*The GPS and 4G units do not stick to the dash - they are loose and flying around
*There is no way of bolting the unit into the car so I have some concern that it may come out over time.
*The interface and function is not terrible smooth - a bit glitchy.

I've had 2 years of of great online support.
Questions answered and problems resolved quickly.
I also had a new model head unit sent as I had a problem with the original purchase.
This company has been outstanding and im glad I purchased from them.