Bsmart Autocentre Reviews 

24
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

Bsmart are brilliant very helpful and friendly did everything on my mokka ie timing chain/ front arm /oil change and much more at a very decent price thank you very much to all the staff very much a... Toon meer

Beoordeeld met 5 van de 5 sterren

Am inchiriat si eu o Dacie de la dumnealor,in ciuda faptului ca am fost implicat intr-un mic tamponaj a carei vina nu o port,domnii de la Bsmart au dat dovata de UN professionalism pe cale de dispa... Toon meer

Beoordeeld met 4 van de 5 sterren

I normally don't use any garage other than my regular and trusted garage. However, my garage didn't have wheel alignment equipment. I chose Bsmart as it had good reviews on an internet search. Book... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I've used this garage for a number of years now for all of my car's needs, having come across them by accident. They're very experienced in what they do, professional in their approach & give great a... Toon meer

Bedrijfsgegevens

  1. Autokeuringsstation
  2. Bandenwinkel
  3. Winkel voor tweedehands banden

Informatie afkomstig van verschillende externe bronnen

Welcome to Bsmart MOT Test Centre Leeds, the number one MOT car garage in Leeds. Honest, Reliable and professional. If you need a car service, Call today MOT or car repairs in the Leeds area!


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

24 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(24)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Bsmart are brilliant very helpful and…

Bsmart are brilliant very helpful and friendly did everything on my mokka ie timing chain/ front arm /oil change and much more at a very decent price thank you very much to all the staff very much appreciated will use definitely again

4 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The autocentre has been brilliant

Purchased a vehicle from Big Motoring World and have had nothing but the run around when attempting to have the vehicle repaired.
We were told the vehicle would be picked up and dropped off at Bsmart Autocentre where the vehicle will be inspected and repaired.
The autocentre has been brilliant with keeping us up to date on the vehicles condition, status and any parts required, the staff have been reliable at the word. I would highly recommend anyone within the Leeds / York area to get in touch with Bsmart and have a chat with them for your vehicle needs.
Thank you to the staff who have worked to ensure we have the vehicle back on the road the total time to have the vehicle inspected and repaired was under 48hrs this included labour, sourcing parts and bits. Highly recommended! Please check them out.

10 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Called Bsmart had wife's car mot…

Called Bsmart had wife's car mot running out fast but there efficient service and loyalty to customers i was in at last minuet a pass with advisory's appreciated so know what to sort out now.
Always great service and a great team keep it up guys
Ian

15 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I would like to give a massive thank…

I would like to give a massive thank you to Satay at BSmart for the work he has done on my car in conjunction with the warranty company cover i had...he was so helpful...friendly and professional...i would recommend him to everyone...thank you once again

Dot Lockwood

6 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I was pleased with their customer…

I was pleased with their customer service, they quick and reliable. There was this particular Nice MAN Saty. So easy to talk to and keep to his words. These are the kind of people and a working environment that we all need. Si recommend them to everyone.

30 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Worse place to takea car

Sent a car in for basic work like a service and gearbox oil car came back with more problems and engine management light was on had to take to a different garage and spend more avoid these guys like the plague

4 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I can't speak highly enough of this…

I can't speak highly enough of this establishment,the team are friendly,and very professional. My s3 was in for warranty work which was carried out,Satta and his team are so friendly and honest,thank you for going above and beyond fixing my car Andy.

3 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely brilliant

Absolutely brilliant. Been a couple times to get my MOT done but had bigger jobs that needed doing and they got it booked in so quickly and had my car back up and running within the same day. They rang to keep me updated along the way and never once complained even though I know it was a difficult job. So reasonably priced and there’s nothing they cannot do. As a girl I am used to being ripped off / told I need more work than I actually do but I trust these guys 100%. They are always willing to help and give advice - definitely my new go to garage. Saty was spot on provided service with a smile (despite my car falling to pieces on him) and Kerry is always so lovely on the phone. 10/10 would recommend !!

20 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

MOT and repair

Failed MOT, Satty gave me a provisional repair of 2/3 days, i left my car with them and Satty managed to squeeze me in and my car was done and re MOTd same day, big thank you to Bsmart i can highly recommend this Garage to anyone for MOT AND REPAIRS very competent Mechanics.

4 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Am inchiriat si eu o Dacie de la…

Am inchiriat si eu o Dacie de la dumnealor,in ciuda faptului ca am fost implicat intr-un mic tamponaj a carei vina nu o port,domnii de la Bsmart au dat dovata de UN professionalism pe cale de disparitie in Romania.
Detinatori al unui bun simt iesit din comun. Pe viitor voi Mai inchiriat de la dumnealor.
Va recomand cu cea mai mare caldura!!!!!
Super profesionisti!!!!

23 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

These guys are first class

These guys are first class. I'm absolutely made up with the service I received. The Bsmart Autocentre have friendly and efficient staff, right from the admin team when speaking on the telephone, to the guys working on my vehicle who endeavoured to get my car up and running before the bank holiday break. Cant thank them enough for going above and beyond to deliver quality work.

4 april 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I have used BSmart Autocentre for a lot…

I have used BSmart Autocentre for a lot of years now and never had any issues until the other day. I had booked my car in for a rear brake caliper sticking. When I got there I was told that they could have a look at it, but I would have to bring it back the following week to have it repaired as they only had 2 staff working. After the mechanic looked at the vehicle, he confirmed that the caliper was sticking and charged me £25 for the convenience. He later phoned me with a quote for the job on top of the "inspection". I can honestly say, that unless I really need to, I will not be taking any of my vehicles back to them

8 mei 2022
Review zonder uitnodiging
Logo Bsmart Autocentre

Antwoord van Bsmart Autocentre

Hi Paul,

Thank you for your feedback, I am really disappointed to hear that you were charged £25.00 for the calliper check in error by a member of our staff.

We tried calling you this morning to discuss your experience in further detail and highlight the reasoning for the error occurring.

After further investigation with the team we found that the £25.00 health check charge was booked into our booking system in error instead of the general repair quote which you initially booked your vehicle in for. The booking was placed via Book My Garage, once we receive the email confirmation from the third party website, our team then check the availability and reconfirm the booking with the customer via email/call.

This information is then copied across into our own internal booking system, our bookings team member added a £25.00 health check charge in error to the system instead of the general repair quote, which was then copied across to our job sheets for the technicians.

Also, just to highlight the shortage of staff, we have in the past few weeks experienced members of staff being off sick which unfortunately is out of our control. We do however try and do our best to accommodate for urgent work by moving jobs around but in your situation the earliest we could complete the work was the week commencing 9th May.

We understand that this has been a frustrating time for you and this should never have happened. We feel disappointed that your experience with us this time has not been a positive one and hope we can resolve the matter.

On the basis of this we are happy to refund you the full amount of £25.00 for the health check and a further discount off your next booking if you are willing to book with us again as we value you as a customer.

If you have any questions please feel free to get in touch.

Thank you
Bsmart Autocentre

Beoordeeld met 1 van de 5 sterren

BSMART AUTO (LEEDS

BSMART AUTO (LEEDS, TORRE RD)... YES, BE SMART AND AVOID THIS GARAGE AT ALL COST! I took my car 'specifically' for a dpf cleaning which according to their website they advertise themselves as specialists/experts. After taking my car, I received a call saying that they didn't find anything wrong with my dpf (in fact they said they found all the functions to be ok & within the required parameters) but have 'diagnosed' a faulty dpf sensor which need replacing... and which they did @ a total of £179, of which £70.16 was for the sensor the rest labour & diagnosis. Later in the day I received a call from one of their 'technicians' to say he's reset the engine management light but he's been unable to reset dpf/glow plug lights since he didn't have audi/vw VCDS but suggested the lights would go off once the car is driven for a while (if they didn't I should bring it back to have their 'audi specialist' who was off sick to reset the codes). Now then, whether she knew I'd spoken to him or not, their very knowledgeable customer advisor also called me to say the car was ready for pick up and all was good. After collecting the car, not only didn't the light go off but the engine management light also came back on within 30 minutes of drive + car went into limp mode. I called them the following day to explain the situation and I was advised to take the car for an overnight check up. I received a call the day after taking the car back to say that they had to call (not in-house, though another customer advisor did say that the specialist was indeed in-house ) an audi specialist to diagnose my car and that he/she has advised them that the dpf is so blocked it needs deep cleaning. She also said that they had done a hard regeneration but the dpf remained blocked. So, back we went to dpf cleaning after all, of which I was quoted £390 on top of £180 already paid for a new sensor (which by the way they had to replace again with another new one a day after replacing - because it was still returning faulty readings). I complained about the misdiagnosis/previous charges etc and was told as a gesture of good-will they'd knock off £40. In the end, I quite clearly and rightfully expressed my level of disatisfaction with their services and was told the choice was mine (in such a 'we care-less' manner) to have it fixed by them or take it elsewhere or better still to go think over it. I decided I'd rather pay someone else (even if it meant paying more than they were asking) than have them take another penny of mine. My experience has been horrible and my advise is... 'DONT WAIT TO EXPERIENCE IT YOURSELF... LEARN FROM OTHERS LIKE ME AND AVOID THEM AT ALL COST'. I WARNED YOU!

10 december 2021
Review zonder uitnodiging
Logo Bsmart Autocentre

Antwoord van Bsmart Autocentre

Hi Peter,

Thank you for your feedback, I am really disappointed to hear that we were not able to resolve this matter in a satisfactory manner on the day you picked your vehicle up and it led you to leave a negative review.

As discussed, on the day you picked the vehicle up our technician discussed the process of your booking via call and highlighted the stages which I will outline below:

Tuesday 7 December - on the day of your initial booking we scanned your vehicle with a diagnostic machine which we undertake on all vehicles which are booked in for a DPF clean prior to proceeding with the clean. This highlighted that there was a DPF sensor fault. We advised you that the sensor would need replacing. We went ahead with your authorisation and replaced the sensor.

Wednesday 8 December - You got in touch with our bookings team and advised that the light was still on in the dashboard and you were still experiencing the same issues. We advised you to drop the vehicle back into us at your earliest convenience so our technician could investigate the issue further. At the time we advised you that our technician who managed the VAGCOM diagnostic machine (which is the specific machine required for your particular vehicle) was off sick but we will do our best to get to the root of the vehicle issues.

Thursday 9 December - Your wife dropped the vehicle back off to us and at the time our technician advised her why the sensor was changed and explained that the DPF clean may still be required in order to resolve the issues with the vehicle. On this particular day a member of staff completed a regen on your vehicle out of business working hours as a first step to avoid any further delays on getting the DPF clean completed if it was still required. (The two hours spent was not chargeable to you) We also found from the further diagnostic checks that the DPF sensor which we installed was faulty so this was replaced under the warranty which we provide on parts.

Friday 10 December - We advised you that after completing the regen and replacing the faulty sensor that a DPF clean would still be required.

We understand the frustration this has caused, as a business we will always try and save the customer money where possible and this is something we make transparent with our service. We have discussed the DPF cleaning process with you and how this works including the Regen process so you have clarity and understanding of how this works.

As you can see we have over 200 positive reviews on Google alone, so please rest assured we are not in the business to mislead our customers and always in all circumstances do the best for our customers.

Since you are disappointed with your service you received last week, we are more than happy to discuss a gesture of goodwill that we are both happy with as we do not want to lose you as a customer as you have been coming to us since 2019 and never experienced any issues.

If you would like to discuss this further please feel free to give us a call on 0113 2426338

Beoordeeld met 5 van de 5 sterren

Highly recommend!

I’m really happy with this garage. Great customer service, great work at a reasonable price. Will definitely come back here! Highly recommend!

19 oktober 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great garage!

I've used this garage for a number of years now for all of my car's needs, having come across them by accident. They're very experienced in what they do, professional in their approach & give great advice based on their knowledge. Very friendly staff with great customer care & nothing is too much trouble. Very happy to be a customer there!

15 maart 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The guys at Bsmart are brilliant

The guys at Bsmart are brilliant! Always on time & amazing at what they do!
Been going since I got my first car & wont be going anywhere else!

15 juni 2020
Review zonder uitnodiging
Logo Bsmart Autocentre

Antwoord van Bsmart Autocentre

Hi Myke,

Thank you for the positive feedback and rating and taking the time to leave us a review.

Glad you are still a dedicated customer of ours.

Your feedback will be passed onto our team.

Thanks
Bsmart Autocentre Team

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