BTC Group Reviews 8

Had a very smooth experience with BTC Midlands. The team handled everything efficiently, even with short notice and virtual viewings.

Jack was quick to respond, well organised, and kept the process clear from start to finish. Virtual viewings were arranged promptly and communication was consistent throughout.

Overall, a reliable and professional service. Happy to recommend.

I have recently gone through this agent to gain entry to a room I went through jack and he was amazing. I found the experience really really good. communication fantastic helpfulness fantastic and in general a pleasant expert.

⭐⭐⭐⭐⭐

I am giving a 5-star rating for the efforts made by Jack at BTC midlands. He arranged a remote viewing for us and was extremely patient and understanding during a very difficult time for my family due to a bereavement.

Jack communicated promptly, supported us throughout, and truly went the extra mile. For us, it felt like he was a one-man show.

I hope the property turns out exactly as expected when we see it in person. Thank you, Jack, for your professionalism and kindness!

İs going to be a year that i have ben tenancy btc
All of them so kindly speacially Hima

I have been renting from BTC for several years now . Pradeep has always been very helpful and attentive with getting things done.

Bad company don't use run away from this group of scam. They stole my money. Me too.

Very polite staff members, Shreya was especially helpful

I have been afflicted with a rat infestation since 23 June 2021 (it is now 24 August 2021) at which time BTC who are the managing agent, owner and freeholder of the property below me were notified.

There are rats in my walls, ceiling, floor as well as rats running on my kitchen countertops and across my kitchen floor.

Pest control (who I had to call in) advised that the deck needed to be removed because it was rotting, a probable source of the infestation and also that the manhole needed to be inspected but as the deck covered the area it was impossible to do so. He also advised that there was a huge amount of the tenant's belongings piled everywhere on the deck and that it needed to be removed. He stated that this added to the problem with rats making their home in all the rubbish which took up the majority of the deck.

They were also notified that there was a blocked drain which was causing water to pool. It was filled with rat urine and rat faeces and was an ideal environment for rats to thrive.

BTC was notified multiple times but failed to do anything.

After four weeks they sent some builders to remove a few decking boards which constituted about five per cent of the entire deck and decided that there was no evidence of a manhole and thus left the deck intact. The drain also was not unblocked.

Repeated reports from pest control and texts and emails from myself fell on deaf ears and I was told that the hold up was liaising with the tenant who didn't have any place to store her belongings and that her needs needed to be taken into consideration.

It was advised that Thames Water be contacted for them to put in a non-returnable valve in the sewer system but Thames Water told me they would not do anything until the deck was lifted so that they could find the manhole.

After four weeks I contacted Barnet Environmental Affairs who in turn contacted BTC who were given two weeks to act. No action was taken after a week and desperate, I contacted them a second time. BTC was given another two weeks and still, nothing was done.

On the last day of the notice before being fined, BTC sent over their builders. This was eight weeks after first having been notified of the problem.

BTC wrote to me telling me that they were doing everything in their power to get the problem sorted and reiterated that they were liaising with the tenant and needed to work with her in an understanding manner.

Eight weeks later the deck started to be lifted and the drain was unblocked.

In the interim, my hot water pipe has been gnawed by rats and caused a leak. The rats have multiplied and their nocturnal activity keeps me up at night and I am exhausted.

Despite my many, many messages which eventually turned rude, nothing moved BTC to act all the while telling me to be patient and that they were doing everything they could.

The problem still persists and they have stuck to their stance of doing everything that they could have done under the circumstances.

I have sent this review for them to edit to reflect their side and they did not change it. I have been told that I am being "spiteful" and that they have done nothing wrong. If that is the case and they feel that they have done nothing wrong then I can't understand their objection to my posting about my experience with them.