Busby & Fox Reviews 

33
•
TrustScore 4 uit 5

4,1

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Beoordeeld met 1 van de 5 sterren

I bought a pair of orange linen trousers, within a few wears the drawstring had frayed through and every time the trousers are washed they leach dye and ruin whatever else is in the machine with them.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The first time I have used this company. Fast and efficient service and the clothes come beautifully packaged. Bought a lovely short sleeved linen shirt, which I am hoping in future seasons the compan... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Discovered the Busby & Fox Cardiff shop by chance and had such an enjoyable shopping experience l felt compelled to write a review! The staff were friendly and welcoming and on a very hot afternoon, m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I absolutely adore this brand. So many lovely clothes, lots to choose from and I just love how everything is displayed and coordinates. I’ve developed a Busby and Fox habit having discovered their M... Toon meer

4,1

Goed

TrustScore 4 uit 5

33 reviews

5 sterren
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3 sterren
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4,1

Alle reviews

(33)

13 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Terrible quality product especially for price

I bought a pair of orange linen trousers, within a few wears the drawstring had frayed through and every time the trousers are washed they leach dye and ruin whatever else is in the machine with them. It would be bad enough if these were a cheap product but they cost more than £120.

1 juli 2026
Review zonder uitnodiging
Logo Busby & Fox

Antwoord van Busby & Fox

Thank you for getting in touch and sharing your experience. We'd love to discuss this with you further so we can understand what happened on this occasion and find a swift resolution. We've requested your contact information; alternatively, please email us at hello@busbyandfox.com so our team can look into this for you.

Sam
Busby & Fox Customer Care

Beoordeeld met 5 van de 5 sterren

Ladies of Leamington Spa

Ladies of Leamington will love Busby & Fox, stylish fashion for women of all ages. Clothes which make you look & feel good.
Debbie (Totnes, Devon)

11 augustus 2026
Review zonder uitnodiging
Logo Busby & Fox

Antwoord van Busby & Fox

We're so excited to open our 14th store in Leamington. Hope to see you there (or in Totnes) very soon.

Beoordeeld met 5 van de 5 sterren

Great Company

The first time I have used this company. Fast and efficient service and the clothes come beautifully packaged. Bought a lovely short sleeved linen shirt, which I am hoping in future seasons the company might do in a wider range of colours because it is lovely and so useful.

23 juli 2026
Review zonder uitnodiging
Logo Busby & Fox

Antwoord van Busby & Fox

We're so happy to hear you loved your order. We often bring popular styles back in new colours so keep your eyes peeled for new arrivals...

Sam
Busby & Fox Customer Care

Beoordeeld met 5 van de 5 sterren

Delightful shopping experience

Discovered the Busby & Fox Cardiff shop by chance and had such an enjoyable shopping experience l felt compelled to write a review! The staff were friendly and welcoming and on a very hot afternoon, my husband and l were offered a glass of prosecco, l felt l could happily browse without feeling under pressure to buy anything... but of course l did, there are so many beautiful clothes, l came away with a dess l'm delighted with, l will definitely be returning!

27 juni 2026
Review zonder uitnodiging
Logo Busby & Fox

Antwoord van Busby & Fox

We're so happy you found us and that you had such a wonderful time in store. We'll pass your comments on to the Cardiff team, who'll be thrilled to hear them. Looking forward to welcoming you back in store soon.

Sam
Busby & Fox Customer Care

Beoordeeld met 5 van de 5 sterren

I absolutely adore this brand

I absolutely adore this brand. So many lovely clothes, lots to choose from and I just love how everything is displayed and coordinates. I’ve developed a Busby and Fox habit having discovered their Marlborough store. Looking forward to adding to my wardrobe soon

30 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent

Excellent, I have visited multiple times. Individual style and items, absolutely lovely.

4 april 2026
Review zonder uitnodiging
Logo Busby & Fox

Antwoord van Busby & Fox

We're so glad to hear you love the range. Hope to see you in store again soon.

Beoordeeld met 5 van de 5 sterren

Beautiful clothes, wonderful staff in Bath

I had the best experience at the Bath store in February, all three ladies were so welcoming and lovely, giving great style advice without being pushy. I was so happy with the quality, material and style of the Marcia leopard print dress. I can't stop recommending Busby & Fox and will definitely be back!

14 februari 2026
Review zonder uitnodiging
Logo Busby & Fox

Antwoord van Busby & Fox

Thank you for your kind words. We're so happy to hear you had a fantastic time in our Bath store. I'll pass on your comments to the team and hopefully we'll see you again soon.

Sam
Busby & Fox Customer Care

Beoordeeld met 5 van de 5 sterren

Fantastic service

I went to the Exeter store today looking for an outfit but without a clue what I wanted. The 2 women immediately offered help and talked to me about options. Really great service and I came away with an outfit I’d have never had tried without help and advice.

14 februari 2026
Review zonder uitnodiging
Logo Busby & Fox

Antwoord van Busby & Fox

We're so happy to hear you had a great time in our Exeter store and came away with a fabulous outfit. Look forward to seeing you again soon.

Beoordeeld met 5 van de 5 sterren

Lovely shop excellent customer experience

Lovely shop with some really gorgeous clothes & accessories.The ladies could not be more helpful.Customer service at its very best Special shout out to Katherine such a lovely person.Thank you for a proper shopping experience!

23 december 2025
Review zonder uitnodiging
Logo Busby & Fox

Antwoord van Busby & Fox

We're so happy to hear you had a great time. We hope to welcome you back in store or online soon.

Sam
Busby & Fox Customer Care

Beoordeeld met 5 van de 5 sterren

What a great find

What a great find. Discovered by chance the new Busby & Fox store in Cardiff. I had the most amazing experience and would love to thank Emma Voles, Kathryn and Olivia for your style expertise and gentle encouragement to try something different. I'm thrilled with my purchases and had such a great time. I can't wait to show off the new me. Thank you so much. I will definitely be back and recommending you to friends and family. Claire Evans

6 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lovely clothes and beautiful shop in…

Lovely clothes and beautiful shop in Exeter.
Friendly and helpful team.

25 november 2025
Review zonder uitnodiging
Logo Busby & Fox

Antwoord van Busby & Fox

We're so glad you had a great time in our Exeter store, we'll pass on your words to our team.

Sam
Busby & Fox Customer Care

Beoordeeld met 2 van de 5 sterren

Fashion over quality

Great looking ankle suede boots but both sizes arrived damaged, such a disappointment! Their sizes don't make any sense, I had ordered my usual size 4 UK (their smallest size for those boots) and it came up huge! Their returns system isn't efficient at all, you have to wait until the returns are 'accepted and approved' by the store which is just insane because they arrived faulty in the first place. Probably won't be buying again from this store sadly.

8 november 2025
Review zonder uitnodiging
Logo Busby & Fox

Antwoord van Busby & Fox

Thank you for taking the time to share your feedback. I'm very sorry to hear that you received a faulty item. That's not the experience we would like for our customers and I understand how frustrating this must be.

We're here to help put this right. If you're happy to contact our customer care team, we'll make sure to handle the return quickly and assist you with a refund or replacement. We're also reviewing your comments about our return platform to ensure it's as clear and easy to use as possible.

Thank you again for sharing your thoughts. Your feedback will help up continue to improve our service.

Sam
Busby & Fox Customer Care

Beoordeeld met 5 van de 5 sterren

I have finally found you Busby and Fox

I have finally found you Busby and Fox, what an amazing experience I have visiting your luxurious store in Truro!
The clothing is so trendy and relaxed and the accessories are just gorgeous !
The stylists are so friendly and knowledgeable.
Love Busby and Fox and would have no hesitation in recommending them.

31 oktober 2025
Review zonder uitnodiging
Logo Busby & Fox

Antwoord van Busby & Fox

We're delighted to hear that you had a fantastic time in our Truro store. Hope to see you again soon.

Sam
Busby & Fox Customer Care

Beoordeeld met 5 van de 5 sterren

Style and comfort with a hint of living on the edge

Beautifully laid out shop with everything talking to each other.Dress and enhance with jewellery , sunglasses , scarves etc in one setting.The collection seems to have been built by someone who loves women and knows how to make them feel super cool and super comfortable.I now buy pretty well all my clothes there.... either when I am visiting in the summer or using the website when I am home.The staff are also helpful and caring.Beautiful space and great outfits.I love this shop.

9 juli 2025
Logo Busby & Fox

Antwoord van Busby & Fox

Thank you so much for your kind words. We’re delighted to hear how much you enjoy the shop and the collection. We look forward to welcoming you again soon.

Sam
Busby & Fox Customer Care

Beoordeeld met 5 van de 5 sterren

Your staff could not be more attentive…

Your staff could not be more attentive or helpful. The blue top which I bought is a gorgeous colour, rich but also with a slightly subtle edge to it. The sizing was very strange, very oversized so I ended up in the shop buying a top size which I would never have guessed online. Which is why I prefer to buy in shops. Perhaps put size dimensions on your size guide?

18 juli 2025
Logo Busby & Fox

Antwoord van Busby & Fox

Thank you for your kind words about our team. We’re so pleased you had a positive experience in store and found a top you love. We appreciate your feedback about sizing, and we'll certainly take your suggestions on board as we continue to improve our size guide.

Sam
Busby & Fox Customer Care

Beoordeeld met 5 van de 5 sterren

Lovely Waiscoat.

Just received my Sophia waistcoat today.It arrived quickly and beautifully packaged.Im delighted with the colour fit and quality of the waistcoat.It will go so well with my recent purchases from Busby& Fox.Thanks.

23 juli 2025
Logo Busby & Fox

Antwoord van Busby & Fox

Thank you for your lovely message. We’re so pleased to hear you’re happy with your Sophia waistcoat and it’s wonderful to hear it complements your other recent finds.

Sam
Busby & Fox Customer Care

Beoordeeld met 5 van de 5 sterren

Lovely service and lovely clothes

Lovely service , fab fabrics and designs

11 juli 2025
Logo Busby & Fox

Antwoord van Busby & Fox

Thank you for your kind words. We’re thrilled to hear you enjoyed the service and love our fabrics and designs.

Sam
Busby & Fox Customer Care

Beoordeeld met 3 van de 5 sterren

The communication with you was first…

The communication with you was first class. Unfortunately the garment had not been made well and therefore returned it without any problem.

23 juli 2025
Logo Busby & Fox

Antwoord van Busby & Fox

Thank you for your feedback. We’re so pleased to hear that your experience with our team and returns process was a positive one, but we're sorry to learn the garment didn’t meet your expectations on this occasion. Your comments have been passed on to our production team, as we’re always working to ensure the highest standards in every piece. Thank you again for taking the time to share your thoughts.

Sam
Busby & Fox Customer Care

Beoordeeld met 5 van de 5 sterren

Busby and Fox clothes are more than just clothes they are unique elegant but relaxed styles that make me happy

Busby and Fox clothes are more than exceptional! Every item is so well designed and pieces can be easily coordinated with other B&F clothes that create another dimension to the look and feel of the style! These clothes are now my entire wardrobe, including the beautiful jewellery, boots and shoes that work perfectly with the clothes. So many compliments and overall Busby and Fox clothes make me feel great!
Farnham team knows me so well and are so knowledgeable about the clothing and so very friendly, thank you from a very happy and well dressed lady.

11 juli 2025
Logo Busby & Fox

Antwoord van Busby & Fox

Thank you so much for your lovely message. It means the world to know that they’ve become such a core part of your wardrobe and that you feel great wearing them.

We’ll be sure to pass on your kind words to the Farnham team too. They’ll be thrilled to hear how much their knowledge and care mean to you.

Thank you again for taking the time to share your experience, it really does make our day.

Sam
Busby & Fox Customer Care

Beoordeeld met 1 van de 5 sterren

Poorly finished garments

I ordered two scarves. They must have both been made at 5 minutes to 5pm on a Friday afternoon. They were poorly finished and not what you would expect for the price. Also they encourage dogs into their stores which I find unhygienic and off putting. A shame as some of the styles look nice on the website.

14 juni 2025
Review zonder uitnodiging
Logo Busby & Fox

Antwoord van Busby & Fox

Thank you for your message. I’m so sorry to hear you were disappointed with your recent order. We take great pride in the quality of our range, so it’s disappointing to hear the scarves didn’t meet your expectations. We’d like to look into this further for you, so please get in touch with hello@busbyandfox.com to share some photos, and our team will investigate and help find a resolution.

We also appreciate your feedback regarding dogs in our stores. While we aim to create a welcoming environment for all our customers, we understand this isn’t to everyone’s preference and your comments have been noted.

Thank you again for taking the time to share your thoughts. We’re always striving to improve, and your feedback helps us do just that.

Sam
Busby & Fox Customer Care

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