Sent my phone in on 4/4/22. It has now been more than the 15-30 days they said it would take to get me my phone back due to ceasing their operations (e-mail received 4/15). I am probably not going to... Toon meer
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I used to trade my devices into Best Buy, or a carrier, but it makes way more sense to sell them online. BuyBack Engineer was a good service. They offered me a fair amount for my iPhone SE 2020, and... Toon meer
I used BuyBack to sell my old phone for some quick extra money, it shipped to the company within a few days and I was notified once it was received. I had opted to receive my money through apple pay b... Toon meer
Bedrijf heeft geantwoord
I don’t know why I didn’t do this sooner. I had several old phones just sitting in a box. The whole process was flawless. I just printed the mailing label and dropped my phone at the post office. I wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over BuyBack Engineer
Geschreven door het bedrijf
BuyBack Engineer was started with the idea that there’s plenty of pre-owned devices consumers want to get rid of but not enough quality buyback companies to sell them to.
That's where we come in. Our business model is built on 3 key metrics: value, communication, and speed.
Consumers looking to sell their old phones, tablets, or computers are looking for the most value, an open & transparent process, and an ultrafast payout.
That’s why we guarantee the highest price for your device and price lock it for 14 days, update you at every step, and payout the same day we receive you device.
Questions? Our email is always open and we even accept texts to our number. Checkout our website to see our price offerings.
That's where we come in. Our business model is built on 3 key metrics: value, communication, and speed.
Consumers looking to sell their old phones, tablets, or computers are looking for the most value, an open & transparent process, and an ultrafast payout.
That’s why we guarantee the highest price for your device and price lock it for 14 days, update you at every step, and payout the same day we receive you device.
Questions? Our email is always open and we even accept texts to our number. Checkout our website to see our price offerings.
Contactgegevens
1751 Main St #959, 01876, Tewksbury, Verenigde Staten
- 617-794-9457
- support@buybackengineer.com
- buybackengineer.com
Summing up my over all experience with…
Summing up my over all experience with this business. Very displeased and a definite waste of time .
15 oktober 2021
Review zonder uitnodiging
Antwoord van BuyBack Engineer
Hi Amira,
We’re replying here to clarify to other readers that this is a second review you are leaving for the same transaction, and is not a separate review for another transaction or customer.
We replied to Amira’s original review stating that we are still unsure what it is the customer is upset about. We’ve been very transparent throughout the entire process and even returned the device to the customer at no cost.
As can be seen from our other customer reviews, this is far from a typical experience with us and we pride ourselves in being very transparent and communicative to our customers. We’ve made every effort to understand what exactly the issue at hand was here but a we could not get a complete understanding from the customer.
Great customer service
Great customer service! They sent my payment through Venmo very quickly and helped me work through an issue in a very helpful and polite manner. I will use them again.
15 oktober 2021
Review zonder uitnodiging
Simple process
It was a simple process, and happened pretty fast even though they said there might be delays in processing with the new iPhone out.
15 oktober 2021
They preformed as advertised.
I went on-line and filled out the form concerning my phone. BuyBack Engineer did exactly what they said they would do. They paid me the amount the site estimated my phone would be worth. I am satisfied.
14 oktober 2021
Overall great experience - long delay in payout
The overall experience was great. However, I deduct 1 star because the whole process took almost 2 weeks. BuyBack Engineer advertises with "payout the same day we receive the phone".
In my case, it took approximately a week between my phone being delivered to BuyBack Engineer and the money being sent to me. I understand that with the release of the new iPhone, this company might be overwhelmed. But then don't promise something you cannot fulfill.
14 oktober 2021
Antwoord van BuyBack Engineer
Thank you for the feedback Alex. We understand that some customers were frustrated by the delays we experienced but we hope our transparency throughout the process was enough to have you return in the future. We are currently working on implementing an improved process to handle peak iPhone season
Easy transaction
Easy transaction, and appreciated the confirmation when they received my phone.
14 oktober 2021
Antwoord van BuyBack Engineer
Pleasure doing business with you Christopher!
Smooth Process, Payment as Promised
A smooth, painless process from start to finish. I generated a quote quickly, got my mailing label, used an old iPhone shipping box to send my phone, and waited for the inspection and payment process to complete. Because I did this during peak iPhone upgrade season the process did take a while (2 full weeks from generating the mailing label to receiving payment) but the label had a tracking number and BuyBack Engineer sent periodic email updates, so the process was clear if not very fast. I received the full quoted price for my iPhone sent via Venmo.
13 oktober 2021
Antwoord van BuyBack Engineer
Thank you for the feedback Ken. Communication is our strongest asset as we work on implementing more improved processes to get our customers their payouts. We hope you’ll choose us again in the future
Overall great!
It did take a bit longer then I expected for the order to be processed, like a day or two, but otherwise easy and great experience! Will definitely keep this website in mind
13 oktober 2021
They communicated fast!
They communicated fast and made everything easy! Would do business with them again. Top payout for my device.
13 oktober 2021
Great Customer Service, they offered me the most dor my damaged iPhone
They offered me the most for my damaged iPhone, glad I found them.
They were easy to work with, customer service helped me through the process. No issues.
13 oktober 2021
What a rip off
What a rip off. They promise $500+ for your like new phone (the exterior is immaculate on all my phones) and then turn around and tell you the battery is at 80% so they knock $100 off. Nowhere did it say the battery needs to be at “x” amount to be considered mint. Could have sold it elsewhere for more money. Engineering rip offs are all they’re good for.
12 oktober 2021
Review zonder uitnodiging
Antwoord van BuyBack Engineer
Hi there,
We understand the revised quote is not what you wanted to hear, but please note that we always offer to return your device to you at no cost if the revised quote is not acceptable to you. Our inspection team handles a lot of devices and from time to time the condition doesn’t quite match up. Please let us know if you’d like your device returned to you
Easy and quick payment!
Easy, straightforward, quick turnaround on payment. As it should be. It’s fantastic they offer Venmo as a payment option. Thank you!
11 oktober 2021
Antwoord van BuyBack Engineer
So happy to hear this Zach! Hope to do business with you again the future.
Excellent communication and would…
Excellent communication and would definitely use them again.
9 oktober 2021
Review zonder uitnodiging
Antwoord van BuyBack Engineer
We look forward to having you as a customer again Nick!
BuyBack Engineer was great
BuyBack Engineer was great. Highest quote, paid for the postage, honored the price, paid through Venmo as I wanted. Even paid a 5% bonus when they couldn’t turn it around in 24 hrs due to high volume of phones received. What more can one ask for?
9 oktober 2021
Antwoord van BuyBack Engineer
Thanks so much for the feedback Brent. Your patience during our busy period was immensely appreciated. A complete pleasure doing business with you
Antwoord van BuyBack Engineer
Look forward to doing business with you again soon Richard!
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