Always loved buzz bingo the chat hosts are so nice and I'm now loving the new live chat and quiz in the penny room also customer services have never let me down 😁
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Lees wat reviewers zeggen
Regular at Buzz Irvine. Some of the Staff extremely helpful and nice. Especially Gina and Sharon, make you feel appreciated. Very polite, and experienced.
Bedrijf heeft geantwoord
If you have connection issues during most of the big live or nationwide games, why not invest in making this issue go away? So many people upset that they couldn't see their games play out and have th... Toon meer
Bedrijf heeft geantwoord
Staff are very helpful,I have witnessed how kind they are to elderly people and go that extra mile with them,giving tjem an enjoyable night and keeping them safe. Staff in machine area look after the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contactgegevens
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, Verenigd Koninkrijk
- buzzbingo.com
4,0
Goed
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Myself and my wife look forward to a…
Myself and my wife look forward to a Saturday night at the bingo it gives us a good evening out and a buzz when we win
14 maart 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there Carol,
Thank you for your lovely feedback regarding our Irvine club.
We’re so pleased to hear that you and your wife enjoy your Saturday nights with us — it’s great to know it’s something you both look forward to. There’s nothing better than a good evening out and that extra buzz when you win!
We really appreciate you sharing this and look forward to welcoming you both again soon for many more enjoyable nights.
Kind Regards,
Tia
Customer Reviews Team
The staff always make you feel very…
The staff always make you feel very welcome
9 maart 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Jennifer,
Thank you for your kind words regarding our Falkirk club.
We’re so pleased to hear that our team always makes you feel welcome — creating a friendly and inviting atmosphere is very important to us.
We really appreciate you taking the time to share your feedback and look forward to welcoming you again soon!
Kind Regards,
Tia
Customer Reviews Team
Staff are very professional.
Staff are pleasant, friendly and act professionally. They are very helpful especially towards older and fairly new members and nothing seems too much trouble for them. They have been patient with me when I have needed their instructions.
17 maart 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Sandra,
Thank you so much for your kind and thoughtful feedback regarding our Middlesbrough club.
We’re delighted to hear that our team has made such a positive impression — being friendly, professional, and supportive is exactly what we strive for. It’s especially lovely to know that you’ve felt well supported and that the team has been patient and helpful when you’ve needed guidance.
Your comments mean a great deal to us, and we’ll be sure to share them with the team.
Thank you again for taking the time to let us know, and we look forward to welcoming you back again soon!
Kind Regards,
Tia
Customer Reviews Team
The person who was calling the numbers…
The person who was calling the numbers was in a rush people who was playing on paper was struggling to keep up and 1 lost a claim through it. People shouted for him to slow down which he did but then got faster again. I was glad I was on a board
13 maart 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there Pauline,
Thank you for taking the time to provide us with your feedback following your time in our Barnsley club.
We’re sorry to hear that the speed of the calling affected your experience, particularly for those playing on paper. We understand how important it is for everyone to be able to follow comfortably, and our callers do follow standardised timing as outlined by the Gambling Commission.
We appreciate you taking the time to let us know, and we hope your next visit will be a more enjoyable and relaxed experience for everyone.
Kind Regards,
Tia
Customer Reviews Team
Too much online
All offers tend to be linked to online playI prefer to play in the bingo hall.Also I am disappointed with the lack of money off vouchers The games are good and food is nice
17 februari 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there,
Thank you for taking the time to share your feedback with us regarding our Derby club.
We understand your preference for playing in the bingo hall and appreciate your comments regarding our current offers. While many promotions are linked to online play, we recognise that this may not suit everyone, and your feedback about this has been noted and will be shared with the relevant team.
We’re really pleased to hear that you enjoy the games and find the food nice — that’s great to know!
Thank you again for your honest feedback, and we hope to continue welcoming you for many enjoyable visits in the future.
Kind Regards,
Tia
Customer Reviews Team
Dont talk so loud in outer lounge
I know you can talk in outer lounge but why so loud if you want to chat go to the pub
Staff need to ask people to be a bit quieter
12 maart 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there Debbie,
Thank you for your feedback regarding our Feltham club — we really appreciate you taking the time to share your thoughts.
We’re sorry to hear that the noise level in the outer lounge affected your experience. While we do want everyone to feel comfortable enjoying themselves, we also understand how important it is to maintain a pleasant atmosphere for all our guests.
Your feedback will be passed over for us to make any changes we can to improve our services.
We hope to welcome you back again soon for a more comfortable experience.
Kind Regards,
Tia
Customer Reviews Team
Great night out and fun
17 maart 2026
Antwoord van Buzz Bingo
Hi there,
Thank you for your lovely feedback!
We’re so glad to hear you had a great night out and enjoyed yourself in our Middlesbrough club— creating a fun and memorable experience is exactly what we aim for.
We really appreciate you taking the time to share this and hope to welcome you back again soon for another great night!
Kind Regards,
Tia
Customer Reviews Team
Excellent service received as usual
Excellent service received as usual. Excellent prices and nice friendly staff and management
16 maart 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Mark,
Thank you for your support and for taking the time to share your feedback!
We’re delighted to hear that you consistently receive excellent service in our Coventry club and that our prices and team make a positive impression.
Providing great value alongside friendly, welcoming service is exactly what we aim for, so it’s wonderful to know we’re hitting the mark.
We truly appreciate your kind words and look forward to seeing you again soon!
Kind Regards,
Tia
Customer Reviews Team
Always made to feel welcome by staff on…
Always made to feel welcome by staff on the door it's no trouble for any member of staff when anyone needs asst with anything last few weeks I've been on crutches and Josie with long hair has been a diamond please pass on my thanks.
15 maart 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there Kevin,
Thank you so much for your kind words! We're delighted to hear that you always feel welcome when visiting us — our team takes great pride in creating a friendly and supportive environment for everyone.
We’ll be sure to pass along your thanks to Josephine — she’ll be thrilled to know she made such a positive difference.
We truly appreciate you taking the time to share this feedback, and we look forward to welcoming you again soon.
Kind Regards,
Tia
Customer Reviews Team
No they are robbing bustard please…
No they are robbing bustard please please don't visit that site getting reported PAGCOR's
15 maart 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there Luke,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Tia
Customer Reviews Team
False Allegation and Poorly Managed Venue
This venue, currently operating as Buzz Bingo, has previously traded under the names Beacon Bingo and Merkur. Despite the change in branding over the years, The same management culture has remained in place. My experience at this club raises serious concerns regarding the conduct, professionalism, and decision making practices of the management team.
I was accused by the general manager of engaging in racist behaviour and was subsequently banned from the premises. This is an extremely serious allegation. However, at no point was I provided with any evidence to support this claim, nor was I informed of any formal investigation being undertaken prior to the decision to exclude me from the club. The accusation appears to have been based solely on hearsay or unverified reports rather than any substantiated facts.
Given the seriousness of such an allegation, it would be reasonable to expect that any responsible management would conduct a proper and impartial investigation before taking such drastic action. No such process was communicated to me, and I was not given a fair or reasonable opportunity to respond to the allegation before the ban was imposed. In my view, this raises significant questions about the fairness, transparency, and professionalism of the management practices at this venue.
False or unsubstantiated accusations of racism are not trivial matters. They have the potential to cause reputational damage and significant personal distress. For such allegations to be made and acted upon without clear evidence or due process demonstrates, at best, a lack of appropriate managerial judgement and, at worst, a disregard for basic standards of fairness.
Separate from this issue, the overall condition and operation of the venue itself appears to have deteriorated considerably. The premises present as tired, poorly maintained, and generally run down. It gives the clear impression of a business that has not invested adequately in its upkeep or customer environment for some time.
The standard of food offered at the venue was also noticeably below what most patrons would reasonably expect from a leisure establishment of this nature. In addition, several members of staff appeared disengaged, unhelpful, and at times discourteous in their interactions with customers. Customer service standards overall seemed low, with little evidence of proactive or professional management oversight.
Taken together, these issues suggest a venue that is poorly managed and struggling to maintain even basic service and hospitality standards. My experience with the management, particularly in relation to the extremely serious allegation made against me without supporting evidence or a transparent process, was deeply concerning and highly disappointing.
Until such time as management practices, staff conduct, and general operational standards improve significantly, I would caution prospective visitors to consider carefully whether this is an establishment they wish to patronise. Based on my experience, the conduct of management and the overall environment of the club fell well below what any customer should reasonably expect.
15 maart 2025
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there,
I hope you’re well.
I am sorry to hear your experience with us has fallen short of your expectations. Unfortunately I am unable to provide any specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look into this.
We are contactable through a variety of methods outlined on our 'Contact Us' page.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Tia
Customer Reviews Team
Customer support is great easy and fast…
Customer support is great easy and fast withdrawals games variety the best
13 maart 2026
Antwoord van Buzz Bingo
Hi Cameron,
Thank you for your review.
It’s great to hear you are satisfied with our Customer Service, we do pride ourselves on providing the best possible service to our customers, I am glad to hear this was the case!
Good luck on the site in the future.
Kind regards,
Olivia
Customer Reviews Team
Not happy boring listening to caller going on & on wish they would get on with playing bingo
Not happy. Buzz bingo Sheffield parkway
Last week my friends account got blocked & could not play her late session she had paid for. Phone c/s they said club should have helped
This week my early was not put on & then my national wasn’t put on
Also another lady didn’t get hers on ! When she told the manager , she just said we are human & make mistakes She is not a nice person &she knew we was not happy , she should have come over to see us . Glen did refund National but that’s not the point. Me & my friend who is 80 have gone since it opened & we do not go to sit through games not playing
The promotions are poor since she came
They are only ever bothered about weekends
& who evers stupid idea it was for that dab & grab needs sacking you are killing our bingo , most staff not all are miserable
I also forgot to say card reader never works good job I had cash
To many links. Wish it would revert back to the good days can’t they see they are loosing customers
12 maart 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there Theresa,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Answered all my questions
11 maart 2026
Antwoord van Buzz Bingo
Hi there,
Thank you for your review.
It’s great to hear you are satisfied with our Customer Service, we do pride ourselves on providing the best possible service to our customers, I am glad to hear this was the case!
Kind regards,
Tia
Customer Reviews Team
Do not use buzz bingo
Do not use buzz bingo they allowed me to deposit and was unable to play anything on there site until I verify my account problem is they make it difficult to do so refusing all ID I have sent and now refuse to give my money back stay clear
9 maart 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Paul,
I hope you’re well.
I am sorry to hear of any issues regarding your account. Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods such as email and live chat which are all outlined on our 'Contact Us' page.
I am sure we can get your issue resolved and hopefully improve your experience with us.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Olivia
Customer Reviews Team
Wish I could give zero stars
Wish I could give zero stars. We came here today with my partners elderly mother , not knowing anything besides the opening times of the bingo hall. The lady was having a vape break and almost didn’t move to let us in. We asked if we could play bingo but she simply snapped and said no. When we asked why she said it’s not on and went to go back to vape. Incredibly rude and snappy. My elderly mother in law then asked politely if she could use the toilet as she struggles to hold her bladder and she refused unless she signed up to a membership . After how rude she was we simply left and won’t be returning. What was supposed to be a lovely , rare outing as a family turned into tears and almost a Toliet accident . I think the woman’s name was Jo, I really hope her vape break was worth an elderly woman in tears
8 maart 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Chloe,
Thank you for taking the time to share your experience with us. I am truly sorry to hear of any disappointment during your visit to Buzz Bingo Scunthorpe.
It is disappointing to learn that our service did not meet your expectations and that you felt unwelcome.
We strive to provide a friendly and accommodating environment for all our guests, however as we are a gambling company we can only allow members into our clubs to ensure that we have a record of everyone in the club which would be why you were advised you do need to be a member to enter.
Please accept our sincerest apologies for any distress caused to you and your family.
We hope you might consider giving us another chance in the future to provide the enjoyable experience you were looking forward to.
Thank you again for bringing this to our attention.
Kind regards,
Tia
Customer Reviews Team
Absolutely awful visit to buzz bingo in…
Absolutely awful visit to buzz bingo in Swindon, 70% of the food menu was out of stock, pizzas were burnt with NO cheese on as they had ran out, we were only told after we paid and waited that the food wasn’t available, only to be told that we would be refunded to our cards and to pay and order again!! The staff were rude and not helpful in the slightest, the bingo caller was shouting at people for talking quietly, I’ve never experienced anything so awful at a bingo hall i definitely won’t be returning or recommending this awful place to anyone
7 maart 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there Natalie,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Swindon club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Antwoord van Buzz Bingo
Hi Aiden,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Doncaster. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Antwoord van Buzz Bingo
Good afternoon,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Liverpool. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
poor money prizes
3 maart 2026
Antwoord van Buzz Bingo
Good morning,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear our prize money did fall short of your expectations, we strive to provide the best prize money possible. Please do note in our clubs this can be affected by a number of conditions including admissions.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider playing with us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
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