Incomplete order, replacement and refund requests ignored
Ordered a towel rail shelf. It took weeks to come from china and was missing the rail. I was offered a 10% refund, return at my cost or a replacement. (Even when their own FAQs state they cover return costs for faulty or incorrect items) I chose a replacement which never came and my follow up emails have been ignored. Now pursuing refunds through my bank. Looking into the company it seems to be a dropshipping set up direct from china with little to no customer service. Shop elsewhere!




