Byeway Logistics LTD Reviews 4.609

Great service and communication

Brilliant and great help with my delivery thank you so much

Kelly at Byeway is always very helpful! Spot on customer service every time! Thank you Kelly

Very good and informative communications for delivery. Original date wasn't suitable but the process was very easy to accept our dismiss and arrange an alternate date.
Delivery drivers were also informative, calling half hour before delivery and a tracking method was available for more info. A standard others should follow.

We were kept informed prior to delivery. The promised phone call arrived half an hour before, again as promised. The delivery was made within the three hour time slot given. They followed our instructions on placing the packages. The two men were pleasant and courteous. The packages arrived undamaged.

Got a call to say would be arriving soon.
Delivered heavy items where I needed them to.
Great no fuss.
Could have kept me updated a little better in the days before delivery.

Pre delivery information was good. Arrived within 3 hour delivery slot, including a phone call 20 minutes before arriving. Two delivery men were very friendly and obliging. Packaging was 6 very large boxes and placed where I requested.

So, i had one half of a stable door delivered on a Monday and by Tuesday midday I had the other half which the warehouse had not checked on the first lorry, quite by accident. Mistakes happen; it's how you deal with them that counts. Both the drivers and the warehouse staff dealt with the issue with courtesy and due diligence. This delivery service is excellent.

The delivery was on time but they did not notify us on arrival, and left the (extremely) heavy package in the centre of our drive and left. Still no notification of there presence. We have no idea of any possible damage at this stage as it needs moving to the rear of our property, therefore it is currently unopened. There is slight damage to the packaging.

Excellent service. On time, very careful, courteous and friendly.

Fast, straightforward process and polite service

Great delivery guys. Excellent communication.

Really friendly drivers very helpful lovely guys

The technicians were very polite and helpful and placed the item where required. The problem was with arranging a suitable delivery date. And when the item arrived the box was badly damaged. It's a shame as this reflects badly on Wickes where I ordered the item from.

Great experience! They were so efficient, friendly and polite; such a rarity these days. They delivered it precisely where we asked and were apologetic they hadn’t arrived at the early side of the delivery time-slot (but they did arrive within the window provided)!

If only every courier hired individuals like these two!

Byeway logistics Limited are only as good as the weakest link.
The Office email the customer with the delivery slot for the next day.
If that email is not replied to by 17:30on the same day your delivery will be put on hold.
I didn’t read my emails until 20:00 hours where I replied back with acceptance of the delivery slot for the following day.
The delivery time came and went which was between 15:45and 18:00 I called the office and spoke to a lady Cathy Seawell
she told me the delivery had been cancelled because they hadn’t received an email by 17:30 the day before.
When I asked her why they didn’t reply back to my two emails which I had sent the day before at 20:00 she made an excuse to say that she hadn’t picked it up because she hadn’t started till 11 am.
When I asked why she hadn’t phoned me, she said there was a digit missing.
The conversation after that was cut very short after her putting the phone down on me.
I called Oak Door UK to confirm that they had received the correct mobile number, they confirmed it was correct and had been passed on to byeway logistics a good few days prior.
The delivery finally turned up four days later.
The two guys delivering the oak skirting boards were very polite and helpful.
It’s such a shame that a company’s reputation can fall flat on its face when an employee working in the office, can’t be bothered &doesn’t understand the importance of customer service.

The delivery was eventually successful. The drivers had difficulty finding our newly built house and missed the turning twice. They correctly phoned us and we were able to direct them into the correct gateway. The couriers were polite and courteous and dropped the packaged items into the hall way, as instructed. Thank you.

The delivery team refused to bring the mattress in past the front door claiming it was too heavy despite it being my elderly mother who was home to accept it.
The plastic covering on it was also filthy so it’s ruined the inside wall by the door that they left it against

The delivery drivers were great, phoned on route to give a delivery time, arrived at that time and were friendly and courteous