Bynaturale Reviews 13

Antwoord van Bynaturale

11 uur geleden

Hi Albina, I am truly sorry for the confusion and the frustration this has caused you. I want to personally address your concerns because what you’re describing sounds like a major technical misunderstanding, and we want to make it right.

To clarify the 'different site' concern: we often use specific landing pages for our promotions that look slightly different from our main storefront. It sounds like you may have moved between a promotional page and our official site, which caused that feeling of inconsistency. Regarding the subscription, we aim for total transparency—it is never our intent to have a customer feel 'caught' by a charge.

I’ve looked into the shipping issue as well. It appears a delay with your February order caused it to arrive at the same time as your March renewal, which is why the packages showed up back-to-back. I completely understand why that would be unsettling.

I have made sure your subscription is now canceled. Please email us at support@bynaturale.com with the subject line 'Management Review' so we can finalize your refund and ensure you are taken care of. We value your trust and are here to help.

Antwoord van Bynaturale

11 uur geleden

Hi Sam, I’m very sorry to hear about your experience. I want to personally assure you that our Money Back Guarantee is 100% genuine. It sounds like there was a disconnect in our communication regarding your request, and I apologize for that frustration.

Regarding the additional bottles, it appears a scheduled subscription shipment processed before we could intercept it. I have already gone ahead and cancelled all future shipments for you. We want you to be satisfied with your experience, even if the product wasn't the right fit.

Please reach out to us at support@bynaturale.com with the subject line 'Refund Guarantee - Trustpilot' so we can prioritize your case, honor our promise, and get your refund sorted immediately.

Antwoord van Bynaturale

11 uur geleden

Hi Himanshu, thank you for sharing your honest feedback from Sydney. I’m sorry to hear that you didn't see the results you were expecting with Zerobreath. Supplements can affect everyone differently, but we never want a customer to feel like they are being forced into a commitment.

To clarify our model: we offer subscriptions to help customers maintain the consistency needed for long-term results, but we absolutely agree that the choice should be yours. It sounds like the subscription was not made clear enough during your checkout, and for that, I sincerely apologize. Regarding the discounts offered—those are intended as a way to help customers who want to continue their journey, but they should never feel like a 'policy aftermath.'

I have already ensured your subscription is fully cancelled. We would like to look into your specific order and see how we can make this right regarding our satisfaction guarantee. Please email us at support@bynaturale.com with the subject line 'Founder Priority - Trustpilot' so we can resolve this for you immediately.

Antwoord van Bynaturale

11 uur geleden

Hi Susan, I am incredibly sorry for the frustration this has caused. I want to be very clear: we do not take it lightly when a customer feels unheard, and the fact that your emails haven't been replied to is not the standard we set for our team. I am looking into our support queue right now to find out why this happened.

Regarding the 6-bottle order—we offer these larger bundles to provide the best value, but they should never lead to an unexpected charge. It sounds like there was a major misunderstanding regarding the subscription setting on that bundle. I have personally verified that your subscription is now fully terminated so no further charges can occur.

We stand behind our products, and if you aren't seeing results, we want to honor our commitment to you. Please reach out to us one more time at support@bynaturale.com with the subject line 'Urgent Refund - Trustpilot'. I will personally ensure this is flagged for immediate priority so we can resolve the refund for your recent order today.

Antwoord van Bynaturale

11 uur geleden

Hi Michael, I am sincerely sorry for the frustration and the lack of communication you've experienced. It sounds like your previous emails didn't reach our desk, and I want to personally ensure this is corrected immediately.

I understand how unsettling it is to see charges continue after attempting to cancel. Please be assured that I have manually terminated your subscription in our system, which will stop any further billing immediately. We never want a customer to feel trapped, and we are currently auditing our notification process to ensure every subscriber is fully aware of their renewal dates.

We want to make this right. Please email us at support@bynaturale.com with the subject line 'Billing Audit - Trustpilot'. I will prioritize your message to ensure we track down your previous requests and process the appropriate refunds for the unwanted charges. We value your trust and are committed to a fair resolution.

Antwoord van Bynaturale

11 uur geleden

Hi Moe, I am incredibly concerned to hear about your experience. First, I want to apologize for the silence you’ve experienced since returning your product—that is absolutely not the experience we want for our customers. If you have already posted the return, I want to ensure that refund is pushed through manually right now.

Regarding the subscription and the email you mentioned: we are a growing brand, and we use customer feedback to constantly improve. If our team referenced another customer's experience, it was likely an attempt to show you that your concerns are being taken seriously at a management level. However, if that resulted in a refusal to help, that is a mistake on our part that I want to fix.

I have verified that your subscription is 100% cancelled. We take pride in our product, but we respect that every body is different and sometimes a different solution (like the one you mentioned) might be what someone prefers. Our goal is simply to ensure you aren't out of pocket for a product that didn't work for you.

Please reach out to us at support@bynaturale.com with the subject line 'Return Tracking Review - Trustpilot'. If you can provide your return tracking number, I will personally ensure your refund is issued today.

Antwoord van Bynaturale

11 uur geleden

Hi Stella, I’m so sorry for the surprise charge and the timing of the delivery while you were away. I completely understand the concern—having supplements sit in the heat for three weeks is definitely not ideal, and we want to make sure you aren't stuck with a product you can't use.

Regarding the consent: our subscription service is intended to provide convenience, but it is clear the notification or setup wasn't as visible as it should have been in your case. I have already ensured your subscription is cancelled so no further orders will be generated.

We would be more than happy to honor your request for a return and a full refund. Please reach out to us at support@bynaturale.com with the subject line 'Overseas Return - Trustpilot' so we can provide you with the return instructions and prioritize your refund the moment the package is tracked. We’re here to help.

Antwoord van Bynaturale

11 uur geleden

Hi Customer, I am incredibly sorry for the frustration this has caused. I want to address the 'new card' issue first because I know how unsettling that feels—many modern banks and card processors have an automatic 'updater' service that transfers recurring payments to new cards to prevent service gaps. While this is meant to be a convenience, it clearly caused a major headache here when you were trying to move on.

Regarding our lack of response: that is completely on us. We have been working to scale our support team to match our growth, and it sounds like your messages were caught in the gap.

I have manually terminated your subscription in our system to ensure this is stopped for good. Please contact us at support@bynaturale.com with the subject line 'Bank Update Correction - Trustpilot'. I will personally prioritize your email to ensure your unauthorized charges are refunded immediately. We are committed to making this right.

Antwoord van Bynaturale

11 uur geleden

Hi Mustafa, I am very sorry for the surprise charge and the lack of response to your emails. Hearing that you haven’t heard back from us is disappointing, and I want to fix this for you immediately.

It sounds like a long-term subscription cycle (likely from your order last summer) triggered a renewal that you weren't expecting. We never want a customer to feel like their account is being billed without clear authorization. I have personally gone into our system and ensured your subscription is now fully terminated so this cannot happen again.

We want to get your money back to you as quickly as possible. Please email us at support@bynaturale.com with the subject line 'Summer Order Review - Trustpilot'. I will keep a close eye out for your message so we can prioritize your refund and make this right.

Antwoord van Bynaturale

11 uur geleden

Hi C. S., I am incredibly sorry for the frustration. Hearing that you haven't received your order and haven't been able to reach us is a serious concern, and I want to investigate exactly why our support lines failed you.

Regarding the contact points: we are currently updating our systems to ensure every call and email is routed correctly, and it sounds like your experience happened during a gap in that process. I want to assure you that we are a real team and we are here to make this right.

I want to track down your missing package or issue a full refund immediately. Please email us at support@bynaturale.com with the subject line 'Missing Order Investigation - Trustpilot'. I will be personally monitoring that inbox today to ensure you are taken care of and that your experience is resolved once and for all.

Antwoord van Bynaturale

11 uur geleden

Hi Leide, I am sincerely sorry for the frustration. It is never our intention to make cancelling a subscription difficult, and I apologize that our previous directions to the self-service portal did not work for you. We are currently reviewing that page to ensure it is fully functional and easy to find for all customers.

I want to confirm that I have personally gone into our system and manually terminated your subscription. You will not be charged again.

We want to make sure you are fully satisfied with how this is handled. Please reach out to us at support@bynaturale.com with the subject line 'Manual Cancellation Confirmation - Trustpilot' so we can verify your account details and ensure any unwanted recent charges are also reviewed for a refund. We are here to help.

Antwoord van Bynaturale

11 uur geleden

Hi Mr. & Mrs. Auburn, I am truly sorry for the stress and frustration we have caused you. Reading about your experience is disappointing for us because we clearly missed our '24-hour response' promise and failed to provide a working cancellation method when you needed it.

I want to be transparent: we have been working through some technical hurdles with our phone lines and our customer portal, but that is no excuse for leaving you without support. I have personally verified that your subscription is now manually terminated in our system so your bank's block is no longer your only line of defense.

We would like to restore your trust by ensuring you are fully refunded for the unwanted second order. Please reach out to us at support@bynaturale.com with the subject line 'Service Failure Correction - Trustpilot'. I will be monitoring for your email personally to ensure we resolve this today. We value your feedback and are committed to doing better.

Antwoord van Bynaturale

11 uur geleden

Hi Zoe, I am incredibly sorry for the 'nightmare' experience you've had. Sending 10 emails without a resolution is completely unacceptable, and I want to personally apologize for the silence. It sounds like our technical issues with the website link were compounded by a major gap in our support routing, and I am looking into exactly why your requests were missed.

I have already gone into our system and manually terminated your subscription. You will not be charged again, and you don't need to worry about that broken link any longer.

We stand behind our products, but we understand that results can vary, and we want you to be satisfied with your experience regardless. Please email us one last time at support@bynaturale.com with the subject line 'Final Resolution - Trustpilot'. I will be personally monitoring for your message so we can process your refund and ensure this is resolved for you immediately.