Cabriomallorca Reviews 

1,200 € deposit not returned – extremely disappointing experience

I rented a car from Cabriomallorca in August 2026. Their representative collected a €1,200 cash deposit at Palma Airport without providing a receipt, witnessed by all four of us. I was also charged an additional €30 for not using a credit card.

The car was returned on 15 August. The company confirmed that everything was fine and told me the deposit would be returned after approximately four weeks.

Despite repeated requests, I have still not received my €1,200. I was given vague responses, but no refund or proof of payment. I have now filed a formal complaint with the relevant consumer protection authorities.

Based on my experience, I strongly advise future customers to be extremely cautious about paying cash deposits to this company.

⭐☆☆☆☆

Very disappointing experience with
cabriomallorca.com
+34 634346699 · C/. Fluvia 1 - 07009 Palma ·

Only 5 minutes after receiving the car, I noticed that the air conditioning was not working and immediately contacted the company to report the problem and request a replacement vehicle. However, they did not provide another car or offer a proper solution.

Because of the hot weather in Mallorca, driving this car was extremely uncomfortable, especially for longer journeys. I had no choice but to use the vehicle for a short time and then return it early.

After returning the car, I requested a refund for the 3 unused rental days, but my emails have been completely ignored. I have received no response, explanation, or compensation.

A professional rental company should provide working vehicles and take responsibility when a customer reports a problem immediately. Ignoring a customer’s request after reporting a fault within minutes of receiving the car is unacceptable.

I would not recommend Cabrio Mallorca and will not rent from this company again.