Camden Reviews 80

Camden Council’s online council tax payment page has changed since April, and honestly, it’s a nightmare to use.

It’s so unclear it feels like you need an IT qualification just to make a normal monthly payment.

Right now, it basically feels like it’s set up to trip people up who are just trying to pay what they owe.

Here’s what went wrong for me:
• It doesn’t clearly show what you’re meant to pay this month, so you end up digging around for your bill/statement.
• After you put the details in, it throws up the total balance with no obvious “monthly payment” option — it genuinely looks like you could accidentally pay the whole lot in one go.
• There’s no clear on-screen receipt or reference. You hit pay and it dumps you back at the login page, so you’re left thinking: “Did that actually work?”
• To double-check, you basically must either hope the email receipt shows up or ring the council tax office and ask them to confirm it.

I contacted the council tax staff, they were polite, but it didn’t sound like they’d been given clear instructions on the new payment page — they kept having to check with accounts.

Also: why weren’t residents properly warned about the change? The page is so vague that, if you didn’t know better, it could easily look dodgy.

If this doesn’t get fixed quickly, I can see the council tax phone lines being absolutely swamped.

Please sort the payment page out: show the monthly amount clearly, make it obvious you’re paying the monthly instalment (not the full balance), and give an on-screen receipt/reference after you pay.

Imagine Camden initiating a visit to your flat and then telling you that your door needs a repair. Imagine not hearing anything for 10 months after vain attempts to achieve follow-up. Imagine filing a complaint that leads to a follow-up visit where the same people as 10 months prior show up and say that your door needs a repair.

Amy from Camden was very patience, attentive to detail and welcoming.

I got a letter 3 weeks ago to say I had overpaid my council tax do I followed the instructions to request a refund as directed and I got a message to say I would receive payment within 10 working days and nothing yet so u called this morning and now told it will be at least another 3 weeks! Terrible organisation but if I owed them money they woul be sending letters threatening court action by now. They think they are not accountable and so I beg you all to vote anything byt Labour in the upcoming elections.

A very poor and unsettling experience. The classroom environment felt discriminatory and, at times, bullying in tone, which made it difficult to participate safely.
The complaint process that followed was slow, defensive, and ultimately dismissive, which only reinforced the original concerns.
This demonstrated a deeper issue with both professionalism in teaching and how learner feedback is handled.

Really great impression i received.

Camden Council are the best, I have lived here over 18 years and they have always treated me and everyone I know in the neighborhood so well, thank You for looking after me Camden Council, occupational therapy are wonderful too, I love you Camden

Was totally shocked today when Camden sent contractors out to sort out damp and mould issues there do it right first time must be a joke walls are so wet from water coming in externally wash the areas down with mould down and painted straight over wall already starting to bubble if that's how Camden sorts out damp and mould issues now I am baffled contractors where her no more than 30 minutes have the standards in building game drop so much where you paint over wet walls not sorting the issues out first mind-blowing if I had attached photos you would have been shocked where you paint over damp now to hide the issue

Very bad terrible call centre , useless repair department and repair raapair system and contractors isles with all repairs but 1 week behind rent …. They call you straight away to pay !!!

Are you struggling with unresolved housing repairs or problems with your social housing? Has Camden Council and it's repairs service ignored your complaints, leaving you feeling frustrated or unheard?

You don’t have to deal with this alone. The Housing Ombudsman Service is there to help. They independently investigate complaints about social landlords and councils.

I was in the same position—repairs left unresolved for many months (some years), poor communication, no resolution provided and no meaningful response. Every time I demanded to speak to a manager, I was ignored and my complaints dismissed.

After contacting the Housing Ombudsman Service, my case was upheld and I received significant compensation for the way my repairs were handled.

If you’re at a dead end, take the next steps immediately and contact the Ombudsman Service directly.

This is a free service and believe me, you're only real hope of achieving a true resolution for you and your family.

This council's management is appalling, compounded by unhelpful staff. They neglect to send out council tax notifications, yet impose hefty fines. Contacting them is a nightmare, with phone wait times stretching over an hour. Despite settling our dues, they stubbornly uphold the penalties. An employee, Tracy, displayed shocking hostility, even resorting to insults. Such behavior is unprecedented. Meanwhile, our tax contributions soar, the roads remain unclean, and there's a yearly hike in rates. It's a shameful lack of accountability and respect for the community.

So still after 26 years dealing with same repair issues not sorted . the complaints process never works as they dont even look at correct info but stress you out with fob off. As for Rents team literally Vile. never experienced such aggresive dishonest people. Facts are changed to hide thoer mistakes , miscalculations , they employ bullies who Lie and Gaslight you until you dont even know whats going on. I had a clear query that has been dumped somewhere in the circumlocution office and will never be sorted because that would mena they have to admit mistake. they clearky employ aggressive people who are prepared to bully and gaslight vunerable tenants. there is a clear problem in the recruitment team. the calibre of staff is appalling either disinterest or sadistic promotion seekers. Zero interest in People, tenants. the wrong people doing the wrong thing. same problems 26 years in and zero help. asked to be helped to move , nothing. asked for help and get bullied. Never move to Camden or try to get a reasonable answer .SCAMDEN .

A corrupted Local authority run by Starmer and his gang.
Toxic, corrupted and racist housing management, no mental health services in south camden. Corrupted children services, and the ex camden leader is now education minster, leading ofstead..ofcourse they will get outstanding services and outstanding schools!
Scamming leaseholders, cliquey staff and management. Most employers have no qualifications including complaints department.
This LA needs to be demolished, we pay the highest council tax in the country and get treated like animals!

My mum has waited over 18 months for new front door. This door was measured and the door style chosen in August 2024, but she is still waiting. The company that was approved by the council said a new door frame was needed as the old door had been cut and rehung about 20 times. There is gaps at the bottom and top of the door which let the draught and insects in. The makes the door not fire safe.

Terrible Handling of Dead Seagull in Communal Area

I've been repeatedly requesting the removal of a dead seagull directly outside my window in a communal area that I cannot access. Housing Manager Rose advised me to contact the RSPCA—but they confirmed they do not handle removal of deceased animals, only welfare.

This morning I contacted Camden Council, since it’s council-owned property. They said it's not their responsibility. So who is responsible? I feel bounced around like a tennis ball—no one is resolving this.

I haven’t dared open my window for the past three days because my child has severe asthma. I've wasted so much energy making phone calls (often waiting nearly an hour on hold) and sending emails that go unanswered.

Is it too much to expect that a dead bird be removed promptly? Communal areas shouldn't become my problem. I’m fed up with residents dumping food waste, nappies, bottles, even a bottle filled with urine. I reported this to ARCH and nothing changed.

You're jeopardizing our health. If any harm comes to us, Camden Council and ARCH will be responsible.

No stars. Allow contractors like MBSLondonLtd into your home to destroy your property and leave you with thousands in damages you can't afford, Being cowards, say not their fault but fault of MBS knowing you have no money to take them to court either. Scratch each other's back. Camden gets a cheap contractor. Contractor gets cheap labour, destroy your property and no-one will take any responsibility or accountability. If I put what I really think my review would be taken down.

Housed in a beautiful building is the only positive. Staff from Reception up are really rude - hand picked for their condescending, patronising attitude - all are foreign. Expect to wait 5 hours minimum before you see any housing staff. Ironic the tax payer pays their wages yet gets treated like something they step in on the pavement and scrape off their shoe. The organisation needs an overhaul - properly trained staff not DEI imports - people who actually want the job. Staff know they can talk to the public in the most disgusting manner with total impunity safe that they will never lose their jobs.

Camden council treat their tenants with utter contempt. Impossible to speak to anyone. Since 15/7/2025
i have had a leak through bathroom ceiling from neighbours toilet. I have had urine dripping through the ceiling & down wall. The man in repairs actually asked me how i knew it was urine.? As they treat their tenants like brainless idiots this question didn't surprise me. I did think about keeping a sample because one thing you can be certain of ...Camden Council never believe their tenants. Obviously a 60yr old womens is unable to distinguish the difference between urine & water.
I was told a plumber would arrive no plumber Told on friday 18/7/2025 a
plumber would arrive No plumber then weekend All this time urine
through my ceiling. On monday21/7/2025 i rang the head of repairs, told someone would ring me that day nobody rang me.
Now 22/7/2025 No plumber has arrived but still urine.
I'm having an Angioplasty on Tuesday & should avoid stress HA
I am stressed with the obvious & wasting my time ringing, going on their WhatsApp repeating myself again & again to different agents who know nothing and writing emails that are ignored.
Impossible to speak to anyone.
My estate officer Tom Mullins attitude was confrontational, he laughed at me and said "well I'm very busy" & hung up.
This is the person you are told to go to for advice / problems etc. According to him "Its Nothing to do with me". So there we are that's labour run camden council for you Useless.

WE HAVE BEEN COMPLAINIG FOR OVER 25 YEARS ABOUT A SHOP NORWEST TRADING, NUMBER 106 KILBURN HIGH RD,
LONDON NW6 4HS .
THEIR DISPLAY OUTSIDE THE SHOP IS OVER A METRE TAKING MORE THAN HALF OF THE PAVEMENTS, WE ALWAYS HAVE TO GO DOWN ON THE STREET, & WE SEE EVERYDAY PARENTS WITH CHILDREN/ BUGGIES DOING THE SAME IN THIS VERY BUSY ROAD . . .
THAT'S DISGUSTING FROM THE COUNCIL & THE OWNER/ STAFF OF THE SHOP ...

Why do we pay so much money to a service that does nothing to look after their residents?
Website doesn't work, time wasted waiting for someone to answer calls, rubbish on streets and rodent infested streets.
Why give the deal to Veolia? Who is profiting from this deal?