Campaignmonitor Reviews 

Campaign Monitor support is timely and clear - exactly what support should be!

I had a very disappointing experience with Campaign Monitor. There were no clear instructions on how to cancel a subscription. I sent an email to cancel my subscription and received no response. Meanwhile, they continued to withdraw money from my bank account for several months without my noticing.

When I contacted them, I was informed that their emails are not monitored, a fact that was never communicated to me. I did not receive any auto-reply to indicate that my cancellation notice had not been received, so I mistakenly believed that the cancellation had been processed.

Dealing with Mike, the shift leader, was particularly frustrating as he showed no empathy towards my situation. Although I requested to escalate the issue to a manager, I was told it had been escalated but still received a response from the same person, not the manager.

Overall, my experience with Campaign Monitor was far from satisfactory.

Cannot contact these people at all. Our admin has left the company, and its impossible to make contact with them. I urgently need to update my billing details..

As usual, the very quick response time Support (Vikki).

Overall, an excellent service.

Prompt responses and professional solutions delivered with friendliness and patience! Highly recommended.

I do have some challenges wtih the application itself; certain aspects I have suggested as future updates as possible. However, the amount and depth of support I've received have been quite remarkable. I feel the team there is quite knowledgeable and answers are timely and definitely go beyond a textbook answer - that "extra mile" is appreciated and it's a friendly interaction that truly represents the willingness to support customers as much as possible.

Encountered technical issues with transactional email.

Response from the Technical Support Specialist was "our support team does not offer support".

This would be hilarious if it wasn't a business service!

Great customer service, easy to use and enjoyable to use interface, really helpful and prompt at responding and getting to the bottom of any issues, although the issue I had was my own error and nothing to do with the application! They were still really helpful and sorted my problem promptly, with easy to follow advice and support.

Customer service goes a long way with me. My 5 star review is for the level of attention and detail provided to me.

On the whole, the platform is efficient, easy to use and excellent for creating best-in-class designed email templates. The list function is simple and easy to use and it has all the automation functionality you'd expect from a CRM platform. However, it is sorely lacking an HTML Export function! Rivals like Mailchimp have an HTML function, but no such function exists in Campaign Monitor, which is a huge shame considering that CM is one of the best email platforms from a visual design perspective.

Thank you for quick, clear and to the point explanation

After a client's newsletter was sent (after being proofed by several people), the client realized an incorrect URL. I was able to contact Campaign Monitor, ask them to correct the URL and all of this took placed within 5-10 minutes. VERY happy with the quick turnaround which minimized too many recipients seeing the incorrect URL.

Help desk is slow, even for a simple question, despite the fact that we pay for support (as required by the contract). Chat support is only a bot so if the bot directing you to the existing help entries can't help you, you have to wait a day for a response.

Had a query about reaching out again to people who had not opened an earlier email.
Asked very late on a Friday afternoon and got a helpful immediate automated response.
That was followed very quickly after by a very detailed and very helpful response, which contained very good advice and additional links to help me.
I'm most impressed by the thoughtful care my enquiry received and the good advice given - automatically and particularly with the in-person followup.
Clearly, the Campaign Monitor organisation is strongly customer focused and well staffed, and so one I strongly recommend.

My experience so far is dreadful.

First they take your credit card. Once I built the campaign (taking many hours) they inform you that "they will review it".

I try to login a day later and the account is locked. One day later still I get an automated email saying "you have sent your first campaign" but this is not true - it's part of their fake customer service campaign.

There is no email ANYWHERE that you can email to ask what the hell is going on. The emails they send you to sign up "are not monitored". So now I have an account with my credit card on but no means to access it.

Then the real kicker - I sign up for a new account on Instagram and get the message "your IP as been flagged as a proxy server". This has never happened in 4 years of living here so there is only one possibility.

I run a successful business and the service from Campaign Monitor would rate one of the worst I've ever experienced in 30 years. Work with them at your peril.

I have used Campaign Monitor for a number of years both for handling local club subscriber lists and emails through to business based solutions. With a variety of solutions including pay by campaign and monthly subscriptions, I have found it simple and effective to use.

The interface for designing and email campaigns and transactional emails is easy to use and allows a good range of customisation, effectively giving you the tools to get the design you are looking for.

As this replaced hand writing our own emails, it has made things super quick compared to hand-rolled templates and I'd recommend it.

Promptly answered the Chat question I left.

Prompt resolution of an issue with an automation.