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4,2
11 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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I highly recommend this company. I seldom write reviews but the service, quality and fast turnaround warrant this. The excellent communication in working with me to deliver flawless digitizations was followed throughout the process up to the fast delivery. Thank you Canada Custom Patches. I could not be happier.
We have used this company twice now because of the excellent quality and service. My company logo is a bit complex, but they translated it to some patches and they turned out wonderful! All was delivered within a very reasonable time frame. Great communication and no surprises. I definitely recommend this company! You won’t be disappointed.
The quick response and quality of the patch is what sold me.
The quote was done in a matter of minutes. The sample that they had provided and approved was exactly as shown.
If I had to say anything negative is that sometimes being old school as myself, speaking with someone over the phone helps. Well done.
Jacob seems to have forgotten how to reply to messages. He is un attentive and un responsive. I am 99% this company is a scam I didn’t receive a tracking number for my delivery and no delivery date. He told me he would get back to me with the date and tracking info and I still haven’t heard from him.
Antwoord van Canadacustompatches
We are sorry to hear about your experience. We would like to clarify that your order was delivered according to the committed delivery date. Our team has always strived to provide professional and helpful customer support.
We noticed that the language used in your communication with our support team was inappropriate, which is not acceptable. Additionally, opening a payment dispute after receiving the parcel and leaving a negative review misrepresents the situation and is considered a misuse of the platform.
We value all customer feedback and always aim to resolve issues fairly. We encourage open and respectful communication so that any concerns can be addressed properly.
Thank you for your understanding.
We recently ordered 300 embroidered patches for our business. Jacob was very attentive through the process and quick to respond to all of our communications. The approval process, to my surprise, included a test run of our design with a few options for thread colours to make sure that the grey was exactly right. We chose from a photo of the actual patches and they arrived within the promised timeline. They are fantastic and we can't wait to share them with our customers! We plan to order embroidered hats next. Highly recommend.
very good quality patches and very patient with their very demanding customers like me lol!
Canada custom patches exceeded my expectations. The communication was excellent, mock up and print sample provided was a really easy way to review and approve through the process. And they arrived BEFORE my deadline which was awesome. I conducted additional due diligence to qualify them - spoke to two references of past customers just to make sure they were legitimate with so many scams and us being a charity. Noting that the patches are not made in Canada but this is the case for most items like this - to keep the pricing down as too expensive to manufacture in Canada due to labour and equipment costs. The company was transparent and highly professional and responsive to our needs. Highly recommend.
Great product, and great communication through out the whole process!
Really great customer service and extremely fast designing/shipping. Will definitely use them again!
Quality product offered at a reasonable price! Easy to communicate with regarding my intentions and some minor changes requested following the initial mock-up phase. Love my custom embroidery patches!
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