Candy UK Reviews 

Frigo neuf en panne le jour de l installation, cela fait un mois que je n est de nouvelles sauf qu il va arriver aucune info de leurs part je suis obliger de téléphoner plusieurs fois par semaine j ai envoyer 15 mails . Quand je commande a l etranger j ai des infos du depart du passage en douane de l arrivé dans mon departement et le jour de livraison chez Candy rien mon frigo est soit disant parti meme eux ne sont pas trop enthousiaste a quand il sera livré. Rensigner le client ne coute rien et rassure l acheteur mais la je crois qu une fois vendu vous n interresser plus personne qu il ne ce plaigne pas si on achete en chine

Had a safety recall on a working tumble dryer for 5 years. Engineer done the modification and it has stopped working since. Now they want to sell me £160 engineer call-out or a an expensive support plan. Candy is a cowboy company with worst customer service.

En cas de problème technique, vous vivrez un cauchemar avec le sav.
Délais d'interventions très longs, des diagnostics erronées ...
A fuir malheureusement

We bought a Candy washing machine model CSS69TWMCE/1-80 in Jan 2024.
We have so far had four repairs.
A paddle bar broke off the drum.
The selector switch needed replacing.
Now the pump has had to be replaced.
The filter repeatedly blocks, despite being regularly cleaned.
We took out an extended warranty and have had engineers here 5 times. The machine has been unusable for approx 3 weeks in-between it stopping working and the repairs.
When it works it's good but it has consistently let us down, all these repairs in the first 18 months. I requested a replacement, Candy refused.

I would never buy a Candy washing machine again , it is the worst I've ever had. Not fit for purpose.

Diabolical washing machine, I bought the integrated washer.
I’m having to buy another one after 2 years it leaves black oily stains on my clothes, I keep my machine immaculate and have never had this before!
Horrible high pitched noise when spinning and occasionally pulled the door out of line.
Customer services appalling didn’t want to know and insulted my intelligence.
I’ll never buy Candy again complete waste of money!!!

Nous avons acheté un frigidaire de la marque Candy en 2021 toujours sous garantie, quel mauvais choix
Deux interventions est toujours un discours rodé pour ne pas prendre en charge les travaux
Un technicien qui laisse croire quun mauvais usage vient de notre part !
C’est totalement faux
Les aliments viendraient se coller sur les parois alors que nous n’avons que très peu de produits à l’intérieur , et l’autre intervention les clayettes seraient mises à l’envers
Deux interventions avec une volonté manifeste de ne pas solutionner le problème
Intervention faite par un seul contrôle visuel …
Absurde
Le service m’oblige à adresser des photographies (illégal) service après vente non conciliant, aucune écoute manifeste pour le
consommateur et des opérateurs négligeant la prise en charge (formater pour décourager)
Je me suis vu refuser l’intervention d’un technicien ce 2 juin au motif que si je ne transmettait pas de clichés il ne ferait rien …
Les plastiques et les joints sont fissurées
Le bac à légumes gorgés d’eau (c’est récurent) dire que ce sont les aliments il ne faut pas exagérer …

Idem pour le lave vaisselle .. mauvaise utilisation , fuite pour finalement changer une pièce défectueuse qu’il considère normal …
Décidément nous ne sommes pas des clients soigneux .. aucun autre souci avec des électroménagers d’autre marque surprenant pour des clients de mauvaises foi ..
ces arguments ne sont pas tangibles mais’releve d’une volonté manifeste de ne pas prendre en charge les réparations …

Se sont les conséquences d’une mauvaise utilisation dont nous sommes tous auteurs
Honteux

It is clear that the design team at Candy were recruited from the local zoo's primate enclosure. The cooler box (bottom of the fridge section) is so poorly designed that a 6 year old could have done better. The front clear panel is so poorly attached that it comes off if there is anything with any substance stored in this compartment. Even a simple engineer can see that this is inadequater for the job and a solid front facia would do a better job. Don't waste your money on this product, or the Hoover variant as it is only distiguished by a different badge, the innards are the same. 1 star was generaous as a rating and I would never buy another appliance from them again.

Terrible customer service

Purchased new heat pump dryer 5 years ago barely used due to soaking cupboard. Now due a safety recall as they catch fire I’m rather busy and have stated I will arrange when I can. Keep booking me in even when I cancel engineers turn up at door and get grumpy when I’m not in even though I’ve stated multiple times I’m not in and don’t book me in! Really just a waste of there own time to send an engineer when I’ve already stated I’m on holiday! Would never purchase from them again appliance useless in the first place reverted back to old tumble dryer in the garage!

Sconsiglio vivamente l’acquisto di qualsiasi elettrodomestico con marchio Candy. Tramite la mia esperienza voglio mettere in guardia altri clienti per il malfunzionamento dei loro prodotti e l’inadeguatezza dell’assistenza ricevuta.
Ho acquistato una lavatrice Candy Modello: TCA474TM5-S in data 7 aprile 2026; si è rivelata difettosa sin dal primo utilizzo, non effettuando la centrifuga e bloccandosi col pulsante di avvio non funzionante già dopo il primo lavaggio.
Contattato il negozio dove ho acquistato l’elettrodomestico, il rivenditore si è rifiutato di sostituire il prodotto. Mi sono quindi rivolta all'assistenza clienti ufficiale che ha negato la sostituzione e il rimborso. A distanza di un mese e mezzo attendo ancora un intervento risolutivo, nonostante il palese difetto di fabbrica.
Ai sensi del Codice del Consumo, il referente principale per la garanzia legale è il venditore. La normativa prevede che la riparazione o la sostituzione debbano avvenire entro un congruo termine e senza causare notevoli disagi al consumatore. Un'attesa superiore a un mese, senza alcuna soluzione, è del tutto inaccettabile e configura una violazione dei diritti del consumatore, legittimando la richiesta di risoluzione del contratto con rimborso integrale.
Considerando la mia esperienza, invito gli acquirenti a diffidare da questo marchio. L'anno scorso ho comprato anche un forno elettrico Candy: dopo soli sei mesi si è logorata la parete frontale (creandosi dei buchi e frantumandosi al tatto) e il vano ventola si è staccato del tutto. Non credo di essere semplicemente sfortunata, ho sbagliato marchio.

I cannot rate the engineer high enough that came out to fix my washing machine, Todor is extremely efficient and friendly, since he left we overloaded the machine which made the belt come off so I messaged him directly and he came back so quickly when he really didn’t have to, he has a heart of gold! ☺️

When we got a new kitchen fitted we were sent an integrated Candy washing machine. After 12 months the spin in the machine was very hit and miss. Sometimes having to re-start the spin function up to 4 times for one wash load . I twice had an engineer come out and both times was told it was ‘because the washing didn’t balance’??!! After owning many washing machines over the last 40 years I have never heard anything so ridiculous ! NEVER EVER Buy a Candy washing machine ……. They are useless!

Bought a brand new Candy ceramic hob in March 2023 in Spain. It was installed in a private holiday home (so only being used 5-6 months in any year!). The central control board failed in May 2026 - 3 years and 2 months after purchase. The only positive about the purchase was that it did offer an extended warranty of up to 5 years on parts (only), which weren't taken up; but replacement electrical components in Spain are only guaranteed for 30 days, because there are so many spikes and dips on the Spanish power grid! The moral of this story: you get what you pay for!

My candy dishwasher started to smell of burning. When I unplugged it the plug has started to burn and melt, luckily I was in the house or it could have been a lot worse.

I have emailed twice to customer service and they closed the ticket without even replying to me.

I've tried to speak to them on chat bot but I have been in a long que and yet to be answered to.

I would not purchase anything from this company again as the customer service is non existent.

I bought this Candy
Smart Pro Inverter 8kg/1600rpm Washing Machine and the plastic things inside the drum got all broken in a few days and there some screws stuck and damaged the cloths also the machine turned on and off all time I had to unplug and plug whenever I wanted to use is the worst machine I ever used and it was only a few months old

I wish I could give them 0 star rating.
My Candy dryer was apparently a recall. It was making a horrible noise too I think they were related because after engineer came to fix it, the noise disappeared.
Long story short
I informed them about the dryer being a recall, they told me the case is opened and they will send an engineer. Told me NOT to use the dryer. I asked when I am going to get booked in. No replies to my emails, no communication for two months even though I kept emailing and asking how can I dry my clothes if I was told not to use the dryer.. After 2 months I was finally booked in. The engineer was extremely rude, didn't even say hi! I've not met such an arrogant person before, it seemed that I was bothering him. I didn't even want to communicate with him and asked my partner to speak to him if he asks anything because I didn't even know how to cope with such a rude person. He left within 10 minutes and also left rubbish behind him on the floor (2 plastic straps). Wow Candy! you will never have me as a customer again!

réfrigérateur combiné tombé en panne 3 moins après la garantie légale, il s’agit du compresseur. Après plusieurs échanges avec le sav, La marque accepte de prendre en charge « exceptionnellement » la pièce mais pas la main d’oeuvre. Comme le prix de la main d’oeuvre pour ce type de réparation coute le prix d’un frigo ou presque, personne ne doit la faire cette réparation ! Ils ne prennent pas trop de risques du coup… Bref comme tous les autres avis que l’on aurait du lire avant d’acheter plusieurs électroménagers de cette marque (au vu des problèmes majeurs de durabilité) le sav Candy / Haer n’est d’aucune aide pour ne pas dire inexistant… Plus jamais !

Impossible to register microwave oven for warranty. This should be easy. Shocking to me

Acquistato condizionatore 12000 Btu. Appena montato, presentava una forte vibrazione interna dal motore esterno. Apro richiesta assistenza, mandano tecnico che prova a ripararlo ma senza successo. Mi chiedono foto e video dell'evidenza che il rumore persista, ed ora mi dicono che non ha difetti e me lo devo tenere così. Complimenti vivissimi!

Acquistato una cucina di mondo convenienza. Comprato pacchetto Candy ed il forno perdeva acqua rischiando pure di rovinare la cucina. Uscito il tecnico ha detto che purtroppo questi forni fanno troppa condensa . assurdo. Come fanno a vendere un prodotto così? Purtroppo ho dovuto cambiare marca e acquistarne uno nuovo.

Appareil acheté sur le site Darty mais chez un revendeur Icoza. J ai été trop vite pour valider je pensais acheter chez Darty. Je ne cherche pas du prix mais le service en cas de problème. J ai déjà eu besoin du SAV Darty et franchement rien à dire. Mais la 2ans pour régler un litige toujours pas terminé sur un appareil lavage séchage candy qui a fonctionné 2 mois. J ai eu affaire à 3 SAV icoza candy Haier et je vous parle pas des numéros de téléphone différents entre les services interne.Aujourd’hui je suis à 50 mail et 34 appels. Ils essayent de vous avoir à l usure avec leur procédure. Si vous validez pas un rdv dans les 10jours il ferme le dossier et il faut reprendre depuis le début. Pour aller au bout du dossier j ai pris 2 jours de congé pour une soi-disante visio qui n’a jamais eu lieu juste un appel normal (on me demande une visio pour voir les mêmes chose que les photos déjà envoyées) et après pour le technicien. Même eux ils y retrouvent pas entre leur services. Pour avoir le service remplacement il faut passer par le service relation client et quand vous appelez 20 minutes avant la fermeture on vous transfère et ça coupe donc je rappelle le service client on vous dit: Bijour Mr il faudrait appeler encore plutôt ou 15 minutes après l ouverture car les pauses déjeuner sont parfois prolongées. Non mais je rêve je suis oú pour avoir des réponses comment ça ? Je pourrais encore approfondir mais je pense qu’on est déjà pas mal dans la qualité de service. Ils ont même essayé de ne pas payer en jouant sur la date de commande qui avais 2 ans mais pas de chance pour eux ma date de facture avais moins de 2 ans. Malgré qu’il y avait déjà 10 mails depuis le début du problème 2 mois après mon achat. Ils voulaient se débarrasser du dossier sans payer.