Candy UK Reviews 

Bought a Candy washing machine. Firstly I had to turn back the water feed as it takes the water in short sharp pulses which rattled all the pipes in the house, was afraid it would damage my pipework. Secondly, the touch pad buttons rarely work, have to press them several times before they do anything. Then after 8 months the drum stopped turning. Chatbot on customer helpline very frustrating, got nowhere so called up where I purchased it who requested an Engineer visit and stated contact would be made within 24hours. 3 days still nothing so called again, eventually got an email asking what the fault was, replied. Another 2 days still no appointment so called repair company myself (Pacifica), they said the only day for repairs in my area was Monday (one of the 3 days I work) and no option to amend or choose. After nearly a week with no washing machine and not even as far as a convenient engineer appointment let alone fixing it, I called the vendor again and demanded a refund which was eventually agreed, machine being collected in 5 days. All in all a frustrating process. Going back to my trusted brand Beko. Shame as the spec and programs on the Candy were good just the quality and back up is not there.

Builder purchased a ovgf12x wasn't very pleased as it was candy. Since purchased everything has burnt. Builder sent in gas fitter to check. He found fan working and temperature ok. The oven burners are placed all along the bottom ( so directly beneath the shelves) so I'm now stuck with an oven that cannot be used. If there was a no star I would have used that. Not fit for purpose

Mon filtre s'est cassé. Jai racheté un filtre 30 euros sur leur site en ayant donné la bonne référence. Ils sont incapables de vendre le bon produit et quand je fais une réclamation ils ne répondent meme pas...

⭐️ Très mauvaise expérience avec la marque Candy et son service après-vente

J’ai acheté un four Candy le 10 janvier 2026 chez Brico Cash à Ambérieu-en-Bugey. Dès les premières utilisations, le four dégageait des odeurs toxiques, ce qui le rend dangereux et inutilisable.

Un technicien Candy est intervenu à mon domicile et a confirmé que le four était défectueux et non réparable. Malgré cela, le service après-vente refuse de suivre le rapport du technicien, se contredit et parle maintenant d’une éventuelle réparation… sans aucun délai.

À ce jour (27 janvier 2026), le four est toujours chez moi : ni repris, ni réparé, ni remplacé.
Le service après-vente est désagréable, peu professionnel, et les conseillers se renvoient la responsabilité entre Candy et le magasin. Lors d’un appel, une conseillère m’a même parlé de manière très irrespectueuse.

Je déconseille fortement la marque Candy, autant pour la qualité du produit que pour un service après-vente qui ne prend pas ses clients au sérieux.

I got my sister . (Who has a learning disability)A fridge freezer on 16th June 2025. After 4 months the water dispenser broke. I sent in numerous pictures. Emails. Phone calls. As to what the problem was. Eventually an engineer come out on 12th November 2025. In January 2026 the part arrived. THE WRONG PART. Once again more Phone calls/ Emails. More pictures sent in . Said new part will be here by 26th January. Part still not here. Also agreed to 30quid compensation. Still not had it. Really wish I checked reviews . Absolute shower of shit.

Bought a washing machine and tumble dryer less than two years ago. Tumble drier stopped working and they wanted a fortune to fix it. Surely it should last more than a year and bit? Got a largerepair company out he said he would never buy candy its a fire risk. Wish i bought beko to start with. Customer service at candy is shocking. Spoke to them about washing machine wifi ability turns out its turned off at their end. Will move to beko and not look back poorly made in my opinion

Ho dovuto attendere oltre 6 mesi per ottenere un rimborso per un forno mai utilizzato (casa vacanza).
L’assistenza ha fornito informazioni errate, sostenendo che fossero state sostituite più resistenze, cosa mai avvenuta.

Nonostante decine di email, solleciti e IBAN comunicato più volte, nessuna risposta chiara, nessun aggiornamento e rimborso arrivato solo dopo mesi di stress.
Nel frattempo, il forno non mi è nemmeno stato restituito per lungo tempo.

Una gestione vergognosa, lenta e poco trasparente.
Servizio clienti assolutamente da migliorare.

Worst Service Maintenance

We bought a unit here in Dubai from City Center, after 2 years the unit starts malfunctioning and when we request repair from Home Tech Services (their affiliated service center) they immediately said change motor and charged me 530 aed, it’s been more than a month now their team just keep on coming back to repair. (The unit is becoming worst everytime they open and repair)

FYI, it’s very difficult to call their team for repair, you need to get angry first.

With regard to your reply.
I’ve contacted you already via email where apparently a manager called Karen answered- she lied about the dates engineers came out and was pretty hideous in her response.
I tried the phone and didn’t get a person.
The first time I tried the phone you called back and then hung up on me.
I’ve emailed the ceo of hoover Europe and had no response.
I contacted you through your Facebook page to seek some customer service and after 5 days of messaging the team there told me that Karen had sent me an email and that would be the end of you communications with me.
So please no need to pretend that you are interested- you have had my details by phone, email, Facebook, and you haven’t wished to communicate with me.
So I’ll take your response as you trying to look like a company who’s interested in discussing problems when the truth is you aren’t interested. No one seems to have any authority to say anything.
I’ve been left without any compensation for my burned clothes. And yet you are sending out engineers to fix the wiring problem with my model of machine.
It’s criminal that you could have caused deaths to my family and then you refuse to communicate with me. And that’s why it’s titled Awful.

Awful!

Our 4 year old tumble drier caught fire Christmas Eve. I had turned the machine on and it never turned off - just kept going until our house was filled with smoke.
We called the fire brigade and evacuated the kids and grandkids. Then had to empty the burning clothes ourselves.
The customer service has been awful.
I rang on hold and entered my number for them to call back- then the chap hung up on me.
So I emailed.
Then on New Year’s Eve an engineer came out to inspect the machine with no appointment or warning. They had tried to phone that day but I was at work.
My partner was home and let them in.
The chap told him it’s the machines fault- we will replace it and cover the contents.

Then they planned a delivery and collection without still speaking to us. I asked on email can we not have money to buy a different brand as I’ve lost faith in the safety of theirs.
Still no phone call.
Then we had a lots of different appointments by email so we weren’t actually sure what was happening.

I also raised that consumer rights requires a replaced item to last 6 years and they were offering no warranty at all.

Then I got an email from Karen saying that we hadn’t maintained the machine right- but I empty the fluff filter before every use and flush out the bottom part regularly.
And the fault was that the electronics didn’t turn off the machine at the end of the programme.
So she said we have no right to compensation for the washing that caught fire.
And they would honour us a 12 month warranty.

I was so angry at this point I felt it better not to respond.
Then I reached out to Candy Facebook to see if I could actually speak to someone through that.

Of course on the post they wrote how they want to escalate it for me but behind the scenes in messenger I had to send 9 different responses over about a week for them to finalise with the gist of - that Karen’s email was their last email and that they aren’t willing to engage or speak to me.
Case closed.
I’ve just sent an email to their ceo- but now I see on here they have 1.4 stars that I’m highly unlikely to get a response there.
If I do I’ll update here.

Also I shared my fire story online and someone reached out to me that has the same model- she said they have sent an engineer out to her to fix a known wiring fault.

But hey it must be the fluff of course.

Dirty laundry aired in the hope it might save your life!

It’s been nearly 30 days and not one phone call!

Purchased a Candy washing machine in December; its been used less than 10 times since then; now its decided to stop mid-way through a wash on 'STBY' ; this has happened three times; useless customer services will send an engineer round IF I agree to pay £80 for a 'no fault found' ; spent most of the call trying to sell me an extended warranty !

Wish I'd checked here before buying - washing machine function fine but the build is terrible - the inner paddles snap off if you blink sideways at them , the first time I called out an engineer (its under warranty) and they wanted me to pay for them. They snapped off again so I replaced them ( it's £14 for a set of 3). I've since replaced them twice and they've just snapped off again! And no, I don't overload the machine I don't wash shoes, or mallets, or bricks. Sick to death of the machine and I've not had it a year yet.

NUL - J'ai acheté un four connecté WIFI qui a tout juste 2 ans et demi d'ancienneté (septembre 2023) Il y a quelques jours, je programme 5 min à 110 °C des petits pains briochés pour le matin .....Ils ont fini carbonisé !!!?!.... de la fumée de partout dans l'appartement ! J'ai évité la catastrophe de peu.
J'ai du isoler mon enfant en bas age qui était en train de s'asphyxier et la seule chose que me demande le SAV si c'est j'ai pris des photos. NON excusez moi j'avais d'autres choses à penser à ce moment là ! ... Mettre mon enfant à l'abri par exemple !?
Le four chauffe en continu même à 50 ° C je vous déconseille fortement !!!
Quant aux SAV aucune empathie ni solutions à proposer .... Il ne me reste plus qu'à changer de four. Et croyez moi, sans mauvais jeu de mot, Candy c'est fini !!!

I purchased a candy rapido dishwasher with wifi access. When I tried to set up the wifi I found the wifi button on the unit was inactive. After pouring over the manual I couldn't find a reason for it. It turns out they ship these in 'demo mode' and don;t give instructions on how to remove this. After 4 - 5 hours on google I found out, but I got a very poor response when I tried to contact candy. Their after sales service is utter rubbish!

Bonjour je vous est contacter il y a 3 jours sans reponse .Je suis en panne depuis plus de 3 mois le techniciens est passer pour la troisieme fois toujour en panne c est super serieux en attendant je dois laver min linge en laverie automatique de ma poche biensur et poser des jours de conger lors de la visite du technicien j ai bien demander par email le changement du produit ou le remboursement aucune reponse ,une honte pour soit disant une grande marque un service apres vente fantome

Piano cottura a gas uno schifo. Nonostante il tecnico abbia aumentato il gas al minimo si spengono tutti i fuochi. Impossibile cucinare cibi a fiamma bassa perché bruci tutto causa continuo aumentare della fiamma.

Bonjour , marque à fuir l'appareil pompe à chaleur ne fonctionne pas dans mon garage , alors que le vendeur et la notice indique +5 degrés et maxi 35 dans mon garage j'ai 11/12 degrés - après l'avoir déplacé dans ma cuisine , ce qui m'a fait subir d'importantes modifications ,d'autre part appareil très très bruyant et met beaucoup plus de temps à sécher que mon ancien appareil Whirpool qui m'a été fidèle 15 ans ! Je déconseille cette marque !

At 6 months old my washing machine started leaking. I had to wait a whole week for another engineer visit. He said he couldn't find anything wrong but the gasket band might have stretched, usually they would replace it but he didn't have one on the van ( a candy work van ). He advised using a different program. I did this and after 3 washes it was leaking again worse than before the engineer came. I phoned Candy and the soonest they can send out an engineer is a week. This now means I have more washing building up as I didn't catch up from before. My Husband is end of life kidney failure and is mostly bed bound. I explained that I need my washing machine as he has accidents. The nice lady on the phone asked if I could ask my neighbours to do some for me, who in their right minds wants to wash other people's soiled bedding? Surely if the gasket band is a usual part needed they should be carried as standard. Although the machine is only 6 months old i also have it covered under domestic and general, cover and guarantees don't seen worth it.

I purchased a Candy CNBQT3518E refrigerator in July 2025. Upon delivery, I noticed that essential parts required to secure the door were missing — simple plastic components with a clearly symbolic cost.

Although this should have been an easy issue to resolve, six months have passed and the problem remains unresolved. During this time, incorrect parts have been sent on several occasions, without ever properly fixing the issue.

I have never experienced such poor customer support. It is unacceptable that such a simple problem has dragged on for so long, clearly demonstrating a lack of organization and quality in the service provided.

I bought a Candy fridge freezer Model 3L157EWK-1 via Ao.com in November last year to replace a fridge and freezer located in our garage. Everything as far as AO went very smoothly but after about a month, the freezer defrosted of its own accord ruining the food within. I contacted AO and they quickly referred me to Candy who arranged for an engineer to visit. He said it could be an issue with the condenser but at no time did he query the installation in the garage. He condemned the unit and straight away AO offered me a replacement. Thinking I had received a faulty machine I decided to have another same model Candy. At no time was I advised the reason for the issue was that the machine only operates in temperatures no lower than 16 degree C. Needless to say, as the temperature in my garage at this time of year is well below 16 degrees, the replacement machine again defrosted 2 months after installation ruining another freezer load of food. When I went back to Candy, it was only then I discovered the minimum operating temperature of 16 degrees C, which, quite frankly is ridiculous. Nowhere in the advertising info was this mentioned nor did anyone from Candy, including their engineer, mention the fact despite several phone calls. All Candy would say is that it is mentioned in the user manual but I didn’t have access to this until after the purchase was complete. In other words, the machine can only be installed inside a property that is kept at a minimum of 16 degrees C. If you are planning on going away during cold weather, keep the heating on to this minimum (crazy). Candy were very unsympathetic and refused to accept any of my arguments. Thank goodness for AO who completely resolved the issue by replacing the offending machine with one specifically suitable for installation in a garage as it will function down to minus 15 degrees C. Thanks AO. Do better Candy.

Réaction trop lente .N ' achetez pas candy .SAV rien à faire .Je N avais plus de plaque à induction qui est sous garantie ,il faut attendre, ou plutôt il faut se démerder.