CANDY CLUBReviews 

574
TrustScore 1.5 uit 5

1,4

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Beoordeeld met 2 van de 5 sterren

Jest bardzo mało złych recenzji, a szybkość dostawy cukierków, które kupiłem na tej platformie, jest tak wolna, jak ślimaka, a informacje nie są aktualizowane podczas transportu, więc nie widzę, gdzie... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Received 2 packages of the exact same candies inside them. Only 2 out the six were actually edible. My profile was set for sour and I received coffee flavored toffee hard candy, strawberry licorice r... Toon meer

Beoordeeld met 1 van de 5 sterren

Similar to other customers, I haven't been able to cancel this subscription. I really only wanted a single box for my son at Valentine's Day. I paid for it when I received a 2nd box, and checked websi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

DON'T BOTHER! I CONTACTED CANDYCLUB VIA THEIR CUSTOMER SERVICE EMAIL TWO WEEKS AGO TO CANCEL MY SUBSCRIPTION AND HAVEN'T GOTTEN A RESPONSE AT ALL. I CALLED THE CUSTOMER SERVICE NUMBER PROVIDED BY THEM... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Snoepwinkel
  2. Voedselproductenleverancier

Informatie afkomstig van verschillende externe bronnen

We are the crusaders of candy; the sultans of sweet. The whole reason we’re here is to make your life a little easier—and a little sweeter at the same time. After all, what’s wrong with a little indulgence every now and then? Especially when you can share a smile with the people you love. We offer money-saving multi-month plans that save you cash while sweetening your stash. Every month, you’ll receive a new box of hand-picked candies and treats from our huge selection. Our thousands of candies could give you and your loved ones millions of smiles. And all you have to do is sit back and get ready to enjoy the sweet life.


Contactgegevens

1,4

Zeer slecht

TrustScore 1.5 uit 5

574 reviews

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1,4

Alle reviews

(574)

1 review in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Very Disappointing

I was really excited to get this box, but very underwhelmed when I got it. I was hoping for a variety of candies, but instead I got 4 containers of fruity gummies, a container of strawberry licorice, and a container of hard coffee candies. I loved the 2 candies that were not of the gummy variety, and I don’t have anything against gummies, but when you are paying this much for candy, and the company advertises that you will receive a variety of different candy, I was disappointed to get 4 kinds of gummies that all taste the same. I contacted the company to see if I could get replacements (As advertised on their website) , but I received an email back saying that most of the candy they are sending out right now is gummy, so no replacements. I understand that they are sending out a lot of gummy candy because of the summer time, but I really think that should have been advertised on their website. I don’t want to pay $30 a month for candy when all I am going to get is the same thing. I was hoping to get some fun types of candies that you can't find anywhere else, like shown on the Candy Club website, but I definitely did not have that experience.

16 augustus 2021
Review zonder uitnodiging
Logo CANDY CLUB

Antwoord van CANDY CLUB

Hi Brenna,

We are sorry we did not meet your expectations. We do value your feedback and will be sure to share with our team. We have gone ahead and refunded your for this box. Please allow 3-5 business days for this to post to your account.

Thank you again for sharing your feedback with us.

Stay Sweet,
The Candy Club Team

Beoordeeld met 1 van de 5 sterren

Poor customer service and slow response time

I was so excited to find the “mermaid friends” candy box for my daughter’s 4th birthday party. I ordered it over a week ahead of time and ended up buying two boxes in order to save the $20 shipping fee. I promptly called the customer service number after ordering as there was no estimated delivery date in either the online confirmation or the email confirmation and I wanted to ensure that we received the order before my daughter’s birthday. The customer service agent assured me they’d be sending me an email that day to update the shipping since it was a Friday and personally guaranteed she’d check to make sure I received the email. Well, come Monday and no email. I called all throughout the day Monday, and sent an email, with no answer and no response. I just spent $40 on candy for my daughter’s birthday party and I have no idea when, or if, it’ll even arrive. I’m disappointed and frustrated for my daughter.

10 augustus 2021
Review zonder uitnodiging
Logo CANDY CLUB

Antwoord van CANDY CLUB

Hi Amber,

Our apologies for your experience. Our Customer Service Manager will be in touch with you shortly to make this right.

Thank you,
Candy Club Support Team

Beoordeeld met 4 van de 5 sterren

Chocolate covered gummy bears were gross

Their customer service team rocks! I was not a fan AT ALL of the item I bought, and my original review is below. Customer service reached out to me with kindness and respect and really worked with me to give their recommendations as well as finding out the type of things I liked to be sure I’d love the replacement item they sent. I really liked the rainbow sour belts. Great flavor, just the right amount of sourness without being overbearing. Their products are still a little more expensive than I’d like but it tasted really good so I wanted to update my review since I was so impressed with the customer service.

Original 1 star review:
I had been excited to find these for sale since I’d heard good things about them. Bought the chocolate covered gummy bears and they were really gross. Chocolate itself was ok but the two flavors didn’t go well together at all. I had offered to two friends and neither of them liked them either, and we tried a few just to see if maybe it was a bad flavor of gummy, another flavor will be better, right? So disappointed, because for that price I expected it to be really good. Wouldn’t even buy these again if they were at the dollar store.

26 juli 2021
Review zonder uitnodiging
Logo CANDY CLUB

Antwoord van CANDY CLUB

Hello!

We would be more than happy to look into this further and assist, however, we do not see an order number, under which we can search for your membership. Please let us know the best email to reach you and we would be happy to reach out.

Stay Sweet,
Candy Club

Beoordeeld met 1 van de 5 sterren

Not worth the money spent

Not worth the money spent. Candy package isn't worth 12.00 it's a plastic container so where is the rest of the candy???? I want my money back

3 juli 2021
Review zonder uitnodiging
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Antwoord van CANDY CLUB

Hello!

We would be more than happy to look into this further and assist, however, we do not see an order number, under which we can search for your membership. Please let us know the best email to reach you and we would be happy to reach out.

Stay Sweet,
Candy Club

Beoordeeld met 2 van de 5 sterren

Rozczarowany

Jest bardzo mało złych recenzji, a szybkość dostawy cukierków, które kupiłem na tej platformie, jest tak wolna, jak ślimaka, a informacje nie są aktualizowane podczas transportu, więc nie widzę, gdzie są moje towary. Transport trwa prawie dziesięć dni, co jest zbyt wolne, no cóż, nigdy nie widziałem tak wolnego transportu. Na szczęście lubię jeść słodycze. Jestem bardzo rozczarowany.

1 juni 2021
Review zonder uitnodiging
Logo CANDY CLUB

Antwoord van CANDY CLUB

Hello!

We would be more than happy to look into this further and assist, however, we do not see an order number, under which we can search for your membership. Please let us know the best email to reach you and we would be happy to reach out.

Stay Sweet,
Candy Club

Beoordeeld met 4 van de 5 sterren

I really loved the products I got but..

I really loved the products I got! Only reason I gave 4 stars instead of 5 was because the candy was melted which isn't entirely Candy Club's fault but I think that maybe for a few extra bucks some insolated boxes or something to keep them cold during the summer months could be a good option!

22 mei 2021
Logo CANDY CLUB

Antwoord van CANDY CLUB

Hello Anon,

We're glad to hear this! Thanks for sharing your sweet experience with us :)

Stay Sweet,
Candy Club

Beoordeeld met 1 van de 5 sterren

If I could leave zero stars I would

If I could leave zero stars I would. I ordered 5/1/21, and it’s still says awaiting fulfillment, I have tried reaching them numerous times with no response, I don’t ever write bad reviews but I’m getting very annoyed with the lack of response after paying near $40 for candy 🤦🏼‍♀️ take my advice and DO NOT ORDER

14 mei 2021
Review zonder uitnodiging
Logo CANDY CLUB

Antwoord van CANDY CLUB

Hi Ashley.

We’re sorry for the delay in receiving your order. We show that your order was delivered, so we hope you are enjoying your candies. If you check your email, our Customer Service team emailed you with a make good to make up for the long delay in getting your order to you. We appreciate the feedback and will be looking into why this issue occurred and try to prevent it from happening again.

Please let us know if we can assist you with anything else.

Stay Sweet!
-The Candy Club Team

Beoordeeld met 4 van de 5 sterren

Really wanted to try it.

Really wanted to try it.. So here I am with it..... Thanks to Macy's I was able to try before committing to a subscription.
How did it taste....well I'm a sugar but not to sweet kind of fan but this was way to much sugar. The sour belt was delicious it gave me that sour sweet rush but for the price, It would only be now and again not a subscription the size of the container not bad you will not over eat that's for sure.. The packing wasn't bad but I prefer seal inside of the lid instead of tamper tap on the outside. Delivery was fast came as described. Will I recommend, Most definitely. (Sour belts 👍👍👍Mango, strawberry, assorted favor etc. Pink lemonade).

14 mei 2021
Review zonder uitnodiging
Logo CANDY CLUB

Antwoord van CANDY CLUB

Hello Ty'ra

Thank you so much for your feedback! Anything you need, don't hesitate to reach out!

Stay Sweet,
Candy Club

Beoordeeld met 5 van de 5 sterren

Great chocolate covered malted milk…

Great chocolate covered malted milk balls. The candy came in packaging that was simple, but kept it fresh. The containers for the candy are so cute! These are yummy . The size is large enough that it takes several bites to finish. Satisfied my craving!

3 mei 2021
Review zonder uitnodiging
Logo CANDY CLUB

Antwoord van CANDY CLUB

Hi Lynne,

Thank you so much for your sweet review! We hope you continue to enjoy our delicious candy :)

Stay Sweet,
Candy Club

Beoordeeld met 1 van de 5 sterren

Sooooo Disappointed!!!

I was So excited to finally get my Candy club box in the mail!! Which only heightened my disappointment when I tried the candy! Honestly I didn’t even have to try it first to be disappointed. I had expected there would be a candy or two that just wasn’t my personal taste, that’s to be expected, but it honestly felt like they had filled my box with the reject candy they had left on their shelves. But then trying them was even worse! I don’t want to destroy this candy company because they really do look like a cute company and had so many candies in their marketing that look good, but this box was a literal nightmare! I am not a candy snob, but nothing in it was even edible! I really am hoping they can redeem themselves and follow through on their “ Love Your Candy Guarantee:
If you don’t love your candy, we’ll replace it free of charge” <— That is copy and pasted from their website! So hopefully they follow through and can redeem themselves!

Update: I already received a reply from their virtual assistant on their website and they are processing a replacement box to ship to me. So kudos there for a speedy reply and hopefully the candy they send is edible and enjoyable and I can add more stars to the review!

26 maart 2021
Review zonder uitnodiging
Logo CANDY CLUB

Antwoord van CANDY CLUB

Hi Kelsea.

We’re sorry you didn’t enjoy the candies in your first box, but we hope that we made up for it with the candies in your replacement box.
We also wanted to make sure you knew that for our existing customers, if you’re not enjoying our curated program, you can always email us and ask to switch over to our pick-your-own-candy subscription model where each month you can create a custom box of delicious candies. There is no charge for making this switch.

If there is anything we can do to make your Candy Club experience sweeter, please don’t hesitate to reach out to us.

Stay Sweet!
-The Candy Club Team

Beoordeeld met 1 van de 5 sterren

SHIPPING DATE SCAM-UPDATE

UPDATE; AS OF 4/7 - I HAVE NOT RECEIVED ANY REFUND WHATSOEVER. I'VE RECEIVED EMAILS STATING A REFUND WAS PROCESSED ASAP, HOWEVER - NOTHING HAS HIT MY BANK. I DID RECEIVE THE BOX, ON MY PORCH, WHICH SAT IN THE SUN FROM MONDAY TO TUESDAY EVENING. THE CHOCOLATES WERE A MELTED CLUMP, WHICH IDK WHY I REC'D CHOCOLATES, WHEN I ORDERED THE SOUR CANDY BOX, AND THE GUMMY CANDYS WERE ALSO MELTED TOGETHER IN THE JARS. WHAT. THE. HECK. SMH....

SO, I ORDERED A SUBSCRIPTION FOR MY DAUGHTERS BIRTHDAY. THE DROP DOWN ON THE ORDER ASKS WHAT DAY YOU WANT YOUR ORDER TO SHIP- I CHOOSE 3/19- AND PAID THE 19.99 FOR PRIORITY SHIPPING 2-4 DAYS. I SHOULD HAVE HAD IT DEL BY NO LATER THAN 3/24. NOPE. I GET AN EMAIL SAYING IT TAKES 1-3 DAYS TO PROCESS AND THEN SHIP OUT. NOW-- IT DELIVERS ON MONDAY 3/29- WHEN WE WILL BE OUT OF TOWN, AND PAST HER BIRTHDAY. THEY "GRACIOUSLY" OFFERED ME A 10$ REFUND (?) WHICH I HAVENT REC'D YET, BUT WHY ASK WHAT DATE YOU WANT THE PRODUCT SHIPPED IF IT ISNT GOING TO SHIP OUT THAT DAY? WHY NOT TELL THE CUSTOMER -- BEFORE -- THEY PAY --- THAT IT WILL NOT SHIP THE DAY YOU REQUEST? IM SO FRUSTRATED. #NEVERAGAIN.

24 maart 2021
Review zonder uitnodiging
Logo CANDY CLUB

Antwoord van CANDY CLUB

Hi Kim,

We are sorry to hear about your experience with the delayed shipping. Priority shipping orders should ship same day, so we are checking into why this did not occur. To help make up for the delay we have submitted a full refund for your box. Please allow 3-5 business days for this to post to your account.

Stay Sweet,
The Candy Club Team

Beoordeeld met 5 van de 5 sterren

Love it!!

Love it!! Very delicious and convenient.

12 maart 2021
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Antwoord van CANDY CLUB

Hi Alice.

We're thrilled to hear you're loving Candy Club! If there is anything we can help you with, please make sure to email us and one of our Customer Service Representatives would be happy to assist you.

Stay Sweet!
-The Candy Club Team

Beoordeeld met 5 van de 5 sterren

Candy was DELICIOUS!!

Candy was DELICIOUS!!! Service is awesome!!

12 maart 2021
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Antwoord van CANDY CLUB

Hi!

We're happy to hear you're enjoying your candy and our service meets your standards! If there is anything we can do to improve your experience, please let us know.

Stay Sweet!
-The Candy Club Team

Beoordeeld met 1 van de 5 sterren

TERRIBLE!

I had originally thought I had ordered just a $14.99 candy order until I found out that I had actually purchased a subscription. I cancelled my order within a few hours of it being purchased. Next thing I know the money is taken out of the hold and deducted from my bank account. I emailed them and tried calling them this morning but their phone number does not work. I want and need help.

22 februari 2021
Review zonder uitnodiging
Logo CANDY CLUB

Antwoord van CANDY CLUB

Hi Cameron,

We show that a refund was submitted on 2/22. Despite our best attempts to stop the box from shipping, it shipped. Please enjoy it on us! If there is anything we can assist you with, please don't hesitate to reach out.

Stay Sweet,
Candy Club

Beoordeeld met 4 van de 5 sterren

Came for the candy, stayed for the Chocolate!

I was feeling nostalgic and wanted to buy some candies. Hearing about Candy Club I decided to check out the selection. I was disappointed to find that all the best candy flavors had a sour coat on top, so that led me to look at the chocolate selections available. This made me gush with excitement, as the chocolates looked great and I was right in ordering them!
The Chocolate Toffee Peanuts are amazing... they are my new favorite! The Dreamy Raspberry Cremes were also outstanding and the Nutty Carmel Clusters were so chewy and crunchy and delicious! If you like coffee I recommend the HOPJES... I dunno where they’re from but they’re fantastic!

All in all... I good buy.

12 februari 2021
Review zonder uitnodiging
Logo CANDY CLUB

Antwoord van CANDY CLUB

Hi!

Thank you so much for your sweet review! We value your experience and opinion. Please feel free to reach out to us anytime.

Stay Sweet,
Candy Club

Beoordeeld met 2 van de 5 sterren

Half Good

I had heard lots of great things about the candy club. They had a sale for $15.00 for your first box. I thought that was a great deal and decided to jump on the bandwagon. They used FedEx and kept changing the delivery date two days in a row. When we got the box we really enjoyed 3/6 candies. The other ones were gummies and were hard & stale. My jaw hurt after eating just two of them. Not as good as I was expecting for sure.

9 februari 2021
Review zonder uitnodiging
Logo CANDY CLUB

Antwoord van CANDY CLUB

Hi Mae,

We're sorry to hear you were not satisfied with your items. We want to ensure every box is exciting and everything you could hope for. A complimentary box has been submitted for processing/shipping, we will email you shortly with details. If you have any other questions or concerns, don't hesitate to reach out to us!

Stay Sweet,
Candy Club

Beoordeeld met 2 van de 5 sterren

Not Worth It.

The candy is mediocre and not really worth it for the price. Shipping was incredibly slow and delayed, not the time that was promised. For $30 plus $10 shipping, it's not that much candy. You're better off just buying your favorites from the store.

20 januari 2021
Review zonder uitnodiging
Logo CANDY CLUB

Antwoord van CANDY CLUB

Hello Taylor,

We are sorry to hear that. Our records indicate that we replied to your email inquiry on 1/20, and a refund for the shipping cost was submitted. Refunds take 3-5 business days to process. If you have any other questions for us, please don't hesitate to reach out to customerservice@candyclub.com and we would be happy to assist you.

Stay Sweet!
-Candy Club

Beoordeeld met 3 van de 5 sterren

Subscribed..but

Subscribed... but thinking of canceling. They have WAY too many sour candies, not enough sweet (or Cinnamon or chocolate) choices for the pick your candies time period. They are also very overpriced for what you get. Would prefer more options.
I would also like the "splash" of candy back, they used to put wrapped candies loose in the early months of my subscription.
I do like some of the sour candies I get (but again too many 'sour' types of candy. And I like the pick your candies option they do. And I also like that you can put your account on hold/ pause shipments for several months in advance when needed, by simply emailing them, instead of calling, so if you sometimes like the box you can just skip the box easily, without completely canceling your account.

19 januari 2021
Review zonder uitnodiging
Logo CANDY CLUB

Antwoord van CANDY CLUB

Hi Amy.

Thank you for the feedback!

Our service only gets better with feedback from our customers, so we appreciate you taking the time to respond and let us know what you are liking and not liking with the current offering.

We will work to get more sweets and chocolates incorporated into the mix for our pick-your-own-candy subscribers.

We miss the Splash candy too and will take a look at the possibility of reintroducing it at a future time.

If there is anything else we can do, please let us know.

Stay Sweet!
-The Candy Club Team

Beoordeeld met 5 van de 5 sterren

sour heaven

I've been subscribed for 6 months now and get the sour lollies every time. Im a huge sour lollie person and these are definitely my go to sours now :P 5 star

18 december 2020
Review zonder uitnodiging
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Antwoord van CANDY CLUB

Hi Edward,

Thank you so much for your feedback! We are excited to hear that your experience has been awesome, and we can't wait for you to enjoy more delicious candies. Anything you need, don't hesitate to reach out!

Stay Sweet,
Candy Club

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