Cane-line Reviews 83

Beware of buying directly from this company. Products are great looking but after sales service is terrible! There are many retailers out there and design products to choose from, at much more reasonable prices.

After sales service is key for a capital investment like this. If you are set on Cane-Line, make sure you buy through a reputable retailer instead of going through their direct sales channels!

**UPDATE: The company did contact me in the end, after I posted reviews, to offer me a refund for the rain cover. I am waiting for this to happen but I updated to 2 stars from 1.**

I placed a large order worth more than USD 30,000 for an Ocean / Joy / Drop dining combination and a Moments / Twist / Roll sectional lounge combination with Focus / Link / Wove throw pillows. Due to incorrect measurements posted on their website for the Moments sectional, we ended up with a rain cover that did not fit the main corner piece of the sectional. And when we politely pointed out this mistake to the company, offering to return the unused rain cover for a replacement, they dug their heals in. Their after sales team is based in Denmark, with no local contact in the US who is familiar with this market...

We exchanged a series of emails over several days and our patience slowly wore thin. Cane-Line blankly refused to make good, never even acknowledging their measurement mistake on the website that caused the error. Instead of thanking me for finding the mistake, they chose to point the blame to my designer. Who had gone by these same online measurements! It would have cost them maybe 1% of the order value, 300 dollars including freight cost, to correct this mistake and cement the relationship with 2 new customers, so it is all mind boggling from a customer service perspective. We were offered only free shipping if we bought a new full price cover!

Also, beware of the that their products do not come assembled. We are seasoned furniture buyers, and the flimsy photocopied instructions with no explanatory text left a lot to be desired... it took us hours to put everything together...some instructions were even open to guesswork. Especially for the Drop series. The assembly stickers with numbers on the table legs of Twist / Joy / Drop took a while to scrape off and there is still glue residue on the metal. The Moments sectional had about 8 mystery components and did not come with ANY instructions, and we even looked long and hard on their website. In the end, we had to email them, and got a one line response. We still have mystery pieces left over.

The amount of non-recyclable packaging was also surprising coming from a company based in an environmentally conscious Denmark. It required hours of separating, and, despite our best efforts, a fair amount still had to go in the trash as it was stapled or glued together.

Jeg har købt 8 caneline havestole til en glas inddækket terasse / udestue. Efter 1 års brug går fletten i ryggen på 2 af stole. De flækker. Vi kontakter caneline og de har den mest dårlige kundeservice, der påstår vi selv har forårsaget skaden. Eller at de har været udsat for tryk. Eller skulle have været væltet. Det er ikke muligt de kan vælte i vores udestue men man burde forøvrigt kunne forvente en havestol kunne tåle at vælte i det danske sommervejr uden der kommer brud i fletten. Skal så dog siges, at mine aldrig har stået ude men kun i udestue. Det korte af det lange er at efter utallige mails og møde med caneLine sælger, der lover mig nye stole, så sker det bare ikke. Nu har forretning jeg købte dem igennem givet mig 2 nye og jeg har lige opdaget den 3. Stol der er gået i stykker samme sted i fletten. Caneline har på ingen måde levet op til deres kvalitet. Jeg er så skuffet og har faktisk aldrig oplevet så dårlig en kundeservice og kvalitet. Mine havestole fra et byggemarked der står ude næsten året rundt har holdt bedre. Der mente caneline jeg bare burde være glad for det. Skal forøvrigt lige sige at da vi modtog stole og pakkede dem ud var der fejl på 2 ud af 8 stole.

....og vi forventede derfor kvalitet helt i top. Men vi har været svært skuffede fra starten af!! Høje forstyrrende piv-lyde ved den mindste bevægelse i parasollen og ved opsætning. Så slemt, at vi ikke orker ha den slået op, hvis der er den mindste lille brise. Ikke nok med, at kvaliteten er i bund, holdbarheden er også elendig. Parasollen er nu efter godt to års brug (i vindstille vejr og sat ind om vinteren) sprunget i stoffet! Den dyreste parasol på markedet er således fuldstændig ubrugelig. Spørg mig om, vi føler os dumme, snydt, til grin? Jeps! Og Cane-line er ligeglade (eller har fået solstik, af at sidde under deres uduelige parasoller), for de siger vi kan købe et nyt stykke stof - a 2.000 bobs og selv skifte det ud. Samme pris som vi altså kan købe en helt ny parasol for i fx Bilka - som ikke piver, når naboen slår en prut....
Vi er så færdige med Cane-line, og jeg vil aldrig anbefale andre at købe en dyt hos dem.

Der stod i brochuren at havemøblerne var uv-bestandige, men det er falsk markedsføring - bæretrådene er på ingen måde uv-bestandige. Vi har købt havemøbler - er sofasæt og en liggestol som nu er i stykker og er lige til skraldespanden. Bæretrådene er misfarvet og lyse af solen, og nu er de knækkede over. Brochuren med firmaers lovprisninger har vi endnu. Firmaer har tilbudt en latterligt kompensation i form af en lav rabat på køb af nye møbler. Vi har kun købt møblerne, fordi vi blev lovet, at havemøblerne var uv-bestandige både i tale og skrift. Vi havde aldrig købt dyre plastmøbler, hvis vi havde kendt sandheden - at havemøblerne IKKE tåler solen.

Deres stole og lounge møbler er lækre og af god kvalitet. Det er bare ærgerligt at deres dyre covers til daybeds blot holder nogle år og koster flere tusinde. De er ikke regntætte. Ved reklamation er der i ingen forståelse og man får blot en anvisning om at rense dem og tage de få alger der er på af. Så nu har vi brugt 5000 kr på covers og må leve med de ikke opfylder deres funktion. De er for dyre i forhold til kvaliteten og ødelægger totaloplevelse af cane-line

We have boutht product Rest and i did not recommened this. It is not good for water. Our Rest products is terrible after only 4 year. Cane Line takes no cancellation.

Zuerst habe ich mich über die hohen Frachtkosten geärgert und beschwert, da eine Abdeckung in einem kleinen Paket mit der Spedition kam.
Dann kam aber mit etwas Verspätung eine Mail und der Betrag wurde gutgeschrieben. Danke!

Tja, vi bestilte for snart et år siden Cane-Line sofaer hos Fog, og glædede os til at nyde dem i sensommeren 2021. Cane-Line har siden rykket leveringsdatoen så mange gange, at jeg tvivler på at de har styr på noget som helst. Datoen er hver gang rykket med 4 uger, hvilket jeg synes er at holde os som kunder hen, hvis man reelt ikke er i stand til at levere.
Så hvis du vil have sofaer i år, så køb noget andet :(

ABSOLUTELY SHOCKING QUALITY. DO NOT BE FOOLED BY THEIR MARKETING. PURCHASED AN OUTDOOR ROTATING PARASOL IN 2019 UNDER THE PR MESSAGING ‘IT IS DURABLE, CAN BE LEFT OUT IN ALL CONDITIONS AND WILL LAST FOREVER’. TWO YEARS LATER IT IS COMPLETELY ROTTEN AND ALL THE MECHANICS HAVE BROKEN AWAY. IT IS USELESS. WE FOLLOWED UP AND THE COMPANY STATE THEY CANT DO ANYTHING BECAUSE IT WAS PURCHASED MORE THAN TWO YEARS AGO. WE PURCHASED TWO YEARS AND THREE MONTHS AGO, DIDN'T RECEIVE IT FOR TWO MONTHS POST PAYMENT AND COULDN'T DO ANYTHING SOONER BECAUSE THE ISLAND WAS CLOSED BECAUSE OF COVID FOR NEARLY TWO YEARS!!

Bekamen 2x Stühle mit Mängeln geliefert. Sollten sie am Schluß selbst in Form bringen. Für den Preis eine Unverschämtheit.

Flotte og lækre produkter. Elendig kundeservice. Sådan vil jeg beskrive min oplevelse med Cane line. Vi har købt havebord og 8 stole. Stolene var voldsomt forskellige i farven og nogle meget skæve. Vi måtte via forhandler kæmpe en kamp mod Cane Line med både billeder og video. Efter en laaaang kamp kom Cane Line frem at de gerne ville ombytte nogle af stole, dog måtte vi forstå at det bestemt var specielt, for de mente stole var ok. Så gik der lidt tid også opstod der er revner i havebordet og igen måtte vi kæmpe uger og måneder med Cane line. De skyder skylden på forhandleren der måtte have behandlet pladen forkert. Efter laaaang tid fik vi en ny plade af forhandleren, der oplyste os, at de havde opgivet sagen overfor Cane Line. Så fine produkter, men ønsk ikke at I nogensinde skal have en reklamation.

I would not recommend purchasing from this company. Am still awaiting products that I ordered in March.
Various promises and claims made that were not fulfilled.

Excellent customer service with very prompt replies, unlike many other companies that take forever to answer, if at all.

Many thanks Kristopher.

Superschöne Gartenmöbel mit tollem Kundenservice!

The reality is that I paid for £5k’s worth of furniture on 28 April with an estimated delivery of mid-July, & I still have nothing and the summer in the UK has now gone. If it ever arrives the first time I’ll be able to use it will be Spring 2022, a full year after paying for it.

I accept that Cane Line have had a tough time this year with the shipping situation and also Brexit in the UK with customs clearance delays, so I guess the delivery estimates at point of order are just too optimistic but hopefully they will adjust these.

After discussing the delays with Kristoffer at Cane Lane, he has chased up my orders & whilst I still need to be patient, he is doing what he can to push things along. So I knocked a star off for the delays but will not deduct any more since Cane Lane have acknowledged the situation and are doing what they can.

I have bought quite a few pieces of Cane-line outdoor furniture. After looking at many different brands, I found that Cane-line has an unbeatable comfort and durability.
I felt confident in my choice of brand after talking to Kristoffer and getting very good information about all the questions and thoughts I had. The service and treatment I have received after my decision has also been world class. My furniture was to be transported to a more southern country and there was a lot of planning and many conversations. Kristoffer has responded instantly to all phone calls and emails and he has had superb solutions to all small obstacles.
Star quality !! I am so pleased and wish that all companies treated their customers with the same respect and service that I have met at Cane-line with Kristoffer.

Fremragende service og yderst kompetente sælgere. Vores Space sofaer har været det helt rigtige valg til vores terrasse. Kan varmt anbefales!

In a world where customer service is lacking this company is a cut above the rest - Cane line is amazing furniture and the customer service is the best ever received -if you want the best opt for Cane line

Outdoor lounge furniture full set ordered back in early April. Originally given an 8 week delivery time. Then it got pushed back to August. Now... Still nothing.
£1000s spent... Nothing to show for it.
No updates nothing.

Jeg er super tilfreds med mine Cane-Line møbler fra Diamond serien, som jeg har haft i ca. 7 år. Jeg har både spisebordsstole, spisebord, sofaer og sofaborde.

Siddecomforten er utrolig god og kvaliteten er høj. Man kan ikke se på møblerne at de er 7 år gamle, og jeg er sikker på, at de holder mange mange år endnu. Derfor betaler jeg gerne ekstra for god kvalitet.

Vi har netop sendt vores havemøbler til vores sommerhus, og jeg går og venter spændt på Cane-Lines nye kollektion, da mine nye havemøbler til vores hjem med sikkerhed skal være fra Cane-Line. Hvis jeg skal prøve noget nyt fra nuværende kollektion skal det være Conic-serien, som er super flot.

Derudover vil jeg komplimentere cane-Lines kundeservice for at være utrolig serviceminded og hjælpsomme.

Jeg kan til enhver til anbefale Cane-Lines møbler og sætter pris på deres kompetente rådgivning.