Canopy Reviews 

Was super easy to use, Was going to give it 4 stars when running into one issue with one refernce, But Erin from customer support was super helpful and sorted the few issues I had :)

Awful Awful awful. The whole verification process is just short of bullying. I have never experienced anything this bad. Non stop emails, information requested is far beyond "need to share" basis.
There's a limit to what you legally alowed to request. My enhanced background check didn't need that much information. And never ending emails and aggressive approach for information is just Not ok.)and im not even a tenant.

Leah was great, we had a query and it got resolved quickly and efficiently, would highly recommend

It simple and friendly form to fill.

I have had an excellent experience with Canopy. Their referencing and verification process is incredibly comprehensive, giving confidence that all checks are carried out thoroughly and professionally. The team is always helpful, responsive, and willing to assist with any questions or issues that arise.

A special thank you to Holly, who has been particularly helpful throughout!

I would highly recommend Canopy to anyone looking for a reliable, thorough, and efficient referencing service.

Katie was incredible, very helpful team. Great

Leah from canopy has been so immensely helpful and has gone out of her way to provide myself and my partner with as much help as we need, putting our minds and stress at ease and she has made the whole process so much easier to deal with.
5 stars. Amazing work.
Thank you Leah.

References for rent passports and all the online documentation required, was greatly helped by Toby who was calm and efficient throughout. A credit to Canopy.
He was absolutely amazing. Thank you 😊

Almost impossible to use for previous student renters. I don't pay bills, I don't pay council tax currently and the system won't take anything else to accept proof of address. Needs a hand signed copy of employer letter- digital copies (which most companies do btw) is not accepted. Staff seem stuck to a system which just doesn't work for previous students and its jumping through massive amount of hoops for no apparent reason. Frustrating process with limited support and seemingly no connection to the landlord.

easy to use. but now i feel you should have bit less amount of trouble to the customer for the review as this is too long process for a review comment

Really easy to use and simple process that you can follow and see where you're at and keep track

My guarantor works a senior role at a major financial institution. They rejected the first employment reference for not being senior enough. So we got someone more senior. Rejected again. "The referee is not in a position to supply one."

At what point is someone senior enough for Canopy? Do we need a letter from the CEO of multi-trillion dollar corp?

The whole process is friction stacked on friction. Vague rejections, no human review, no common sense.

Best part? In my own case, after I messaged support to complain, they just dropped the requirement entirely. Didn't need it anymore.

So the verification that kept rejecting legitimate references was optional the whole time? You just needed someone annoyed enough to push back?

That's not due diligence. That's a broken process pretending to be rigorous. If you're a landlord paying for Canopy, know that your referencing provider rejects people until they complain, then waves them through anyway.

Had some initial UI issues with uploading documentation, however was assisted well by available customer support agents (primarily Erin) who supported me to fulfil my RentPassport

I have called twice of two days and both times have been incredible. Leah is an angel!! She was so helpful and calming that made all my enquires resolved in no time. Highly recommend this platform and highly recommend calling if you have any issue, and pray you get Leah!

Leah was absolutely fantastic in helping with my daughter’s checks before moving into her new apartment. Nothing was too much trouble and she dealt with it efficiently and professionally.