capellisport.com Reviews 

1.334
•
TrustScore 2.5 uit 5

2,6

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Took over 5 weeks to process and ship an order. Placed the order 4 weeks before season was to begin and jersey didn’t show up until after the 2nd game and after team pictures had taken place. Do not u... Toon meer

Beoordeeld met 1 van de 5 sterren

I would give zero stars if I could. Capelli has not shipped critical team items for my child's soccer kit ordered months ago. They refuse to provide a phone number to discuss the matter, and their AI... Toon meer

Beoordeeld met 3 van de 5 sterren

I ordered my jersey on 4th July, it still has not been shipped (let alone delivered) 7 weeks later. There was no info about it being a pre-order on the website. Be warned. I cannot respond to Capel... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Edit: One day after writing my review, the Capelli team reached out to me to let me know they were sending the large sized hoodie! It was not something I expected at all (based on my interactions... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Sportkledingwinkel

Over capellisport.com

Geschreven door het bedrijf

Capelli Sport is a global multi-sports brand from Manhattan, New York, specializing in team sports.

With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.

Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.

Contactgegevens

2,6

Slecht

TrustScore 2.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 24% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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2,6

Alle reviews

(1.334)

167 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Placed an order 7/8/26

Placed an order 7/8/26; receipt reads delivery within 5 weeks. Still no uniform 7 weeks later, and our team will have to play a season opener regional tournament in old T-shirts with taped on numbers.

27 augustus 2026
Review zonder uitnodiging
Logo capellisport.com

Antwoord van capellisport.com

Hello, We sincerely apologize that your uniforms have not arrived within the expected 5-week timeframe.

We’d really like to look into this and see how we can help. Please email us at customerservice@capellisport.com with your order number so our team can review the status of your order and assist you further.

Beoordeeld met 5 van de 5 sterren

i made an error on my part

i made an error on my part. messaged capellisport and was helped every step of the way. now my daughter is happy with her bag

17 augustus 2026
Review zonder uitnodiging
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Antwoord van capellisport.com

Hi Juan, Thank you so much for taking the time to share your experience! We’re glad we could assist you every step of the way and, most importantly, that your daughter is now happy with her bag. We truly appreciate your kind words and support! 💙

Beoordeeld met 5 van de 5 sterren

Easy to locate items on website and…

Easy to locate items on website and good tracking communication. Product received ina timely manner and product is of high quality.

18 augustus 2026
Logo capellisport.com

Antwoord van capellisport.com

Hi Gerard! We’re happy you had a smooth experience and were pleased with the product quality.

Beoordeeld met 1 van de 5 sterren

Over one month past the given date

Over one month past the given date. 5 weeks will be 10+ weeks. Not sure it will even come then. Customer service said there’s nothing they can do. NOTHING. NO REFUND, NO RUSH. NOTHING. This will be delayed, missing two out of the 5 tournamentS. Hundreds of dollars wasted

8 juli 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Incorrect info on website

I ordered my jersey on 4th July, it still has not been shipped (let alone delivered) 7 weeks later. There was no info about it being a pre-order on the website. Be warned.

I cannot respond to Capelli's comment but I have already raised this to customer support who were not helpful at all. Order number is 3690

4 juli 2026
Review zonder uitnodiging
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Antwoord van capellisport.com

Hi Emma, thank you for sharing your feedback. We’re sorry for the frustration caused by the delay and the lack of clarity regarding the pre-order. We’d really like to assist you further. Please email us at customerservice@capellisport.com with your order number so we can review this for you.

Beoordeeld met 5 van de 5 sterren

The order was processed quickly and…

The order was processed quickly and delivery was made in less than a week!

5 augustus 2026
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Antwoord van capellisport.com

Hi Scott, Thank you for your wonderful review! We're delighted to hear your order was processed quickly and arrived in less than a week. We appreciate your support and look forward to serving you again!

Beoordeeld met 5 van de 5 sterren

It was easy to find the items I was…

It was easy to find the items I was interested in purchasing online. I placed the order and it was quickly delivered.

5 augustus 2026
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Antwoord van capellisport.com

Hi, Thank you for your review! We’re glad you had a smooth shopping experience and received your order quickly. We appreciate your trust in Capelli Sport!

Beoordeeld met 5 van de 5 sterren

Tanks a lot for the great service 🤝 I…

Tanks a lot for the great service 🤝 I am so excited to start my new season ⚔️✝️
God bless you all capellisport TEAM 🤝

5 augustus 2026
Logo capellisport.com

Antwoord van capellisport.com

Hi Jesus, Thank you so much for your kind words! We’re excited to be part of your new season and wish you the best of luck!

Beoordeeld met 1 van de 5 sterren

Automated dismissive customer service

If there was a negative value, I would definitely reward that for Capelli sports. They have contracted with the club that I signed up for my daughter's soccer rec league through. We have been with SSA for years and have her old practice shirt which is the exact same practice shirt for her. They have the site set-up to only allow for you to purchase all items or none at all. I contacted customer service to get it resolved. They marked my ticket as resolved without addressing the fact that we already have the shirt. They have basically extorted parents/consumers based on an agreement that they made with SSA. This I can afford to prevent from disappointing my daughter with her being disenrolled from the program. They got me this time however I will NOT be signing her up with the league due to the extortion of extra funds for shirts and other items that are unnecessary. The dismissive email was the worst customer service tactic ever and it will be the last time I deal with them due to unethical systems that are designed to extort parents.

5 augustus 2026
Review zonder uitnodiging
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Antwoord van capellisport.com

Dear Customer,
The team kit (mandatory and optional) is determined by the club.
We follow the club’s instructions regarding the kit requirements and ordering setup to ensure all players receive the items selected by the club.
We appreciate your feedback and we have shared it with our leadership team.
Thanks

Beoordeeld met 1 van de 5 sterren

I was sent Childs shorts instead of…

I was sent Childs shorts instead of adults which I paid for. Feels difficult to return which I plan to do today but wish it was easier when a mistake is made at Capelli’s end. I now have to pay to ship it back to them

31 juli 2026
Beoordeeld met 5 van de 5 sterren

Customer

Quick and easy

29 juli 2026
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Antwoord van capellisport.com

Hi Brian, Thank you for your feedback! We're glad to hear you had a quick and easy experience. We appreciate your support!

Beoordeeld met 1 van de 5 sterren

I received the wrong item and not only…

I received the wrong item and not only do I have to pay to ship it back I have to wait for them to get it back and then another 2-3 weeks to get my refund. So essentially I'm paying money for them to borrow my 105$

29 juli 2026
Logo capellisport.com

Antwoord van capellisport.com

Hi Nick,
Thank you for your feedback.
After reviewing your order, we confirmed that the size selected at checkout matches the size that was shipped.
We understand that mistakes can happen when placing an order, and we appreciate that you returned the item in accordance with our return policy.
Your refund will be processed in line with our standard refund timeline. Thank you for your understanding.

Beoordeeld met 1 van de 5 sterren

Literally the worst company I've ever…

Literally the worst company I've ever dealt with. My order has been in limbo for 14 days. I asked about the status and have been given a series of automated responses. One email says it's "in transit to UPS" another says it's "awaiting pickup by UPS". It's been in that status for over 10 days. Then they said delivery by the 18th, on the 20th they were back to automated responses and said expected pickup by the end of this week. The rest of the team ordered after us and have already gotten theirs. This is over $300.00 worth of merchandise. I'm fed up.

21 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I received my order within 3 days

I received my order within 3 days, I will be ordering more soon.

Thank you very much

6 juli 2026
Logo capellisport.com

Antwoord van capellisport.com

Hi Isaura, thank you for your feedback! We're happy your order arrived quickly and look forward to serving you again.

Beoordeeld met 5 van de 5 sterren

Helpful, fast shipping, great quality

I love that the Cabo Verde merch was available so quickly. I liked the team t-shirt the guys were wearing around around the games. They were selling out fast and your customer service helped me out. The t-shirt and hoodie shipped and arrived quickly and are great quality.

17 juli 2026
Logo capellisport.com

Antwoord van capellisport.com

Hi Robyn, thank you for your kind words! We're so glad our team could help and that you're enjoying your Cabo Verde gear.

Beoordeeld met 5 van de 5 sterren

Lovely

Lovely, thank you. The shirts are nice quality with all either cotton or high cotton blends. The designs are simple but classy.

14 juli 2026
Logo capellisport.com

Antwoord van capellisport.com

HI, Thank you for your kind words! We're so glad you love the quality and design of the shirts. We appreciate your support!

Beoordeeld met 2 van de 5 sterren

Terrible customer support- can't get a…

Terrible customer support- can't get a phone number or s real person, just a bunch of AI responses. Still haven't recieved our make up order after the first order was list. My kid's tournament is coming up next weekend and no uniform... We ordered 3 months ago...

1 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ordering was easy

Ordering was easy , the product it top quality. I love my game day shirts .
I will support Capelli as much as I can since they supported Cabo Verde in the World Cup of 2026. Thank you Capelli for helping them reach the biggest stage of the world and for being apart of the beautiful game. What a Legacy.

14 juli 2026
Logo capellisport.com

Antwoord van capellisport.com

Hi Karla, Thank you for your kind words! We're so happy you love your game day shirts and truly appreciate your support. Enjoy!

Beoordeeld met 5 van de 5 sterren

Great all around experience

Fast shipping, neatly packaged, and high quality products. Will definitely purchase from again.

6 juli 2026
Logo capellisport.com

Antwoord van capellisport.com

Hi Stephanie, Thank you for your review! We're glad everything arrived quickly and that you're happy with the quality. We look forward to serving you again!

Beoordeeld met 5 van de 5 sterren

Cape Verde National Soccer Team

The product arrived as promised and the quality is amazing.

6 juli 2026
Logo capellisport.com

Antwoord van capellisport.com

Hi Ademildo, Thank you! We're happy to hear your order arrived on time and that you're enjoying the quality of your new gear.

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