capitalautoparts.ca Reviews 

Couldn't find the correct parts anywhere else. Not even the dealership had them available. Only issue was late shipping by courier NOT Capital Auto Parts. Great experience 👍

C'est l'un des pires site où j'ai commandé. Premièrement les délais de livraison ne sont pas correctement inscrit et respecté. La livraison se passe en deux temps premièrement dans leur entrepôt puis chez vous mais si vous avez le malheur d'essayer d'annuler votre commande avant même que ça n'arrive à leur entrepôt, ils vous chargent des frais démesurés... Je recommande pas et je ne commanderai plus jamais chez eux !!!

ago
*** please read all the 1 star reviews before buying from this gorilla style sale marketing company as many others have the exact same issues as me . save yours the headache. Lying, horrible customer service …. You are better off. Read the 1 star reviews there are lots. Once they have your money it’s done. I called to ask about my order and was told on the phone that they were delivered and called me a liar. Called the shipping company and they never picked up the tires but have an order to fulfill. Canceled the ordered. Was a nightmare as how I was treated from day one. Only time I heard anything or been in contact was after a google review. I was told I was issued a refund that’s it. Only a partial refund was issued. And now out for almost $400 for dealing with this company. If anyone is willing enough to buy from them get a lawyer to read everything terms and policy’s carefully. I hope you enjoy the $400 dollars and continue to do this to numerous customers like the reviews reflect. The tires I purchased and cancelled were never even in the same area code or even on my possession. The owner of this company should be proud how his company is run. Have a good day. *****
Here is a couple of examples for the one star reviews they are trying to hide. Below was a professional review I wrote and since updated the review to reflect my experience and address them as I was treated and experienced. I addressed my concerns and in one ear out the other. I have been in the automotive industry for 20 years and never once charged a return fee ever. If it was a special order part or electronic component i tell customers several times no return do you still want to order it? They are always aware.I only tried to order from them as I didn’t want to go to buffalo and get hit with duties. Toyo open country’s have a recall and having issues with them and hankook had a fire at there warehouse and stock for the tires and size I wanted were limited or unavailable. What frustrated me most was that I was advised a refund had been issued, only to later discover that it was a partial refund with approximately $400 withheld. At no point during my communications was I advised that any restocking fee, penalty, or deduction would be applied. Had this been clearly disclosed, I would have made different decisions regarding the order.

Bought shock absorbers from them less then 20km & one mount snapped at the bolts. They actually replied -Lol- & Then blamed me for a improper install yet i never touched them it was installed by a licensed garage. A snapped bolt hole isn't a bad install its just poor quality metals used.

I bought 4 tires on sale on line. They said they could only get 3 so I looked for the 4th somewhere else. The site said free shipping and I paid for three tires. They called back to say I owed another 42 dollars for shipping 2 days later. I told them I already paid and it was free shipping and they told me other people want my tires and will pay more. Bit of a scam. Not a good first experience with Capital Autoparts out of Ottawa, Ontario, Canads